3 V&A Jobs

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Bangalore )Type : Job Code # 259

Job Summary: The Voice & Accent Trainer is responsible for improving the spoken English proficiency, pronunciation, and neutral accent of customer-facing employees. This role includes planning and delivering training modules for communication enhancement, voice modulation, and cross-cultural sensitivity, ensuring trainees meet the communication standards required for global customer interactions. Key Responsibilities: Conduct Voice & Accent (V&A) training sessions for new hires and existing employees. Deliver neutralization techniques and help participants develop global English communication skills. Evaluate trainees' pronunciation, intonation, grammar, fluency , and comprehension abilities. Facilitate communication skills enhancement programs including grammar, listening, and conversation flow. Create, revise, and maintain training content, lesson plans, and evaluation tools . Work closely with Recruitment and Operations to identify training needs and conduct refresher or upskilling programs. Maintain accurate assessment records , provide feedback and improvement plans for underperformers. Use audio-visual tools , role-plays, and real-life scenarios to make training sessions engaging and practical. Provide train-the-trainer support and mentorship for peer trainers if needed. Partner with Quality and Operations to track post-training performance and ROI of training. Required Skills & Competencies: Excellent spoken and written English with a neutral or global accent. Strong knowledge of phonetics, intonation, syllable stress, and articulation techniques . Proven ability to teach grammar, fluency, voice clarity , and business communication . Ability to assess and adapt to diverse learning styles and paces . Familiarity with international customer service standards (US/UK/AU accents preferred). Effective classroom facilitation, coaching , and presentation skills . Basic understanding of customer service KPIs and call audits. Education & Experience: Bachelors degree in English, Communication, Linguistics, or related field. Certification in Train-the-Trainer, V&A, or Soft Skills is a plus. 2+ years of experience as a V&A or Communication Skills Trainer in BPO, KPO, or corporate sector. Preferred Tools & Tech: Exposure to LMS platforms , online training tools (Zoom, MS Teams, Google Meet). Proficiency with MS Office (PowerPoint, Excel) for training documentation and reporting. Familiarity with speech analysis or language training software is advantageous. Key Attributes: High level of interpersonal and cultural sensitivity . Empathetic, patient, and approachable training style. Strong analytical and feedback-giving abilities. Flexible to work in rotational shifts or across time zones (if required).

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 259