ServiceNow Solution Architect - Virtual Agent Cloudologic

4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As a prominent cloud consulting and IT service provider deeply rooted in India and based in Singapore, we have earned the trust of clients worldwide with our expertise and innovation in cloud operations, cyber security, and managed services. We are currently looking for an experienced ServiceNow Architect who specializes in Conversational Catalog creation and traditional catalog conversion within the ServiceNow (SNOW) platform. In this role, you will be responsible for leading design and implementation efforts to improve user experiences through natural language interactions and optimizing catalog workflows across enterprise service domains. Key Responsibilities: - Possess a minimum of 8 years of IT experience with at least 4 years dedicated to ServiceNow platform architecture. - Demonstrated expertise in designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist. - Solid understanding of ServiceNow Service Catalog, Request Management, and Flow Designer. - Proficiency in topic flow design, dialog creation, NLU training, and contextual triggers. - Hands-on experience in integrating Virtual Agent with external systems or back-end workflows. - Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting. - Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications. - Exceptional problem-solving and communication skills. Skills & Qualifications Expertise: - Certified ServiceNow System Administrator (CSA) and Application Developer (CAD). - Hands-on experience with Virtual Agent, Employee Center, and CSM/ITSM modules. - Strong knowledge of Flow Designer, Integration Hub, and NLU AI. Catalog Conversion: - Proven track record in converting static catalog items to dynamic, AI-driven interactions. - Experience with Dialog flow, Rasa, or Microsoft Bot Framework (optional but a plus). Proficiency: - Proficient in JavaScript, Glide Script, REST/SOAP APIs, and ServiceNow AI/ML capabilities. - Familiarity with Now Assist, AI Search, and Predictive Skills. Qualifications: - Experience in multi-departmental catalog rollout (HR, IT, Facilities, etc.). - Familiarity with MS Teams integration or Conversational AI ecosystems. - Exposure to GenAI or LLM-based integrations with ServiceNow (an advantage). This is an exciting opportunity for someone with a strong background in ServiceNow architecture and Conversational Catalog solutions to enhance user experiences and drive innovation across enterprise service domains.,

Posted 4 days ago

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