UX Support (Diversity) - Manager - BLR

Our Client in India is one of the leading providers of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services.
Our Client was established in India in September 1993, and has rapidly built a significant competitive presence in the country. The firm operates from its offices in Mumbai, Pune, Delhi, Kolkata, Chennai, Bangalore, Hyderabad , Kochi, Chandigarh and Ahmedabad, and offers its clients a full range of services, including financial and business advisory, tax and regulatory. Our client has their client base of over 2700 companies. Their global approach to service delivery helps provide value-added services to clients. The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.

Roles and Responsibilities:
Gather from users actionable feedback on usability, design issues, and product workflows.Reproduce UX bugs and issues with clarity and consistency, providing detailed steps, screenshots, or recordings as needed.Log, manage, and track UX-related support requests using tools like Jira, Jira Service Management, or similar platforms.Collaborate with product owner to prioritise and escalate issues impacting the user experience.Maintain internal documentation and a feedback repository that helps inform UX decisions.Assist with user research initiatives by helping recruit participants, collect insights, and document findings.Support usability testing, beta launches, and product rollouts with a focus on end-user needs.Continuously monitor user sentiment and advocate for UX improvements based on support trends.Qualifications:10+ years of experience in user support, UX operations, product support, or a related role.Excellent communication skills able to translate user feedback into structured, actionable items for design and development teams.Strong attention to detail in reproducing UI/UX issues, documenting edge cases, and tracking design bugs.Experience using Jira, Confluence, or other project/support tracking tools.Empathy for users and a passion for improving their digital experience.