UX Support (Diversity) - Manager - BLR Sampoorna Consultants

10.0 - 15.0 years

17 - 27 Lacs

bengaluru

Work from Office

Roles and Responsibilities: Gather from users actionable feedback on usability, design issues, and product workflows. Reproduce UX bugs and issues with clarity and consistency, providing detailed steps, screenshots, or recordings as needed. Log, manage, and track UX-related support requests using tools like Jira, Jira Service Management, or similar platforms. Collaborate with product owner to prioritise and escalate issues impacting the user experience. Maintain internal documentation and a feedback repository that helps inform UX decisions. Assist with user research initiatives by helping recruit participants, collect insights, and document findings. Support usability testing, beta launches, and product rollouts with a focus on end-user needs. Continuously monitor user sentiment and advocate for UX improvements based on support trends. Qualifications: 10+ years of experience in user support, UX operations, product support, or a related role. Excellent communication skillsable to translate user feedback into structured, actionable items for design and development teams. Strong attention to detail in reproducing UI/UX issues, documenting edge cases, and tracking design bugs. Experience using Jira, Confluence, or other project/support tracking tools. Empathy for users and a passion for improving their digital experience.

Posted 4 days ago

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