UX Designer II

Job Title

About the team: This position is with the Service Experience Design team within the larger family of the award winning Philips Design community. We shape end-to-end experiences across the customer lifecycle for our healthcare partners -to seamlessly weave the needs of both the front-line staff and behind-the-scenes roles. We are a multi-disciplinary design team combining UX, Service design, and User research to understand the systemic picture, user's journeys, uncover friction, and co-create solutions that can scale across platforms. Our goal is to design with clarity, purpose, and impact— making complex services feel seamless and human.

Job Responsibilities: To succeed in this role, you’ll need to go beyond UI or visual design, navigate ambiguity with confidence, with the ability to do solutioning/ solving for workflow design. We’re looking for someone with curiosity, craft, agility, and a strong sense of collaboration. You care deeply about users, obsess over the details to ensure thoughtful execution, and take ownership to make things happen!

• Customer Focus: Conducting and synthesizing qualitative and quantitative research, supported by low-fidelity prototypes or design concepts.

• Design Acumen: Create appealing and safe UX designs that help users to achieve their goals in the most intuitive and elegant manner, based on daily routines and workflows.

• Create Business Impact: Collaborate with key functions and stakeholders such as: marketing, domain experts, usability experts, and engineering, to create desired UX design solutions.

• Best practises and improvement: Good understanding of industry standards and best practices, technology and development processes, and support improving design system.

• Team development: Team player and support in increasing knowledge base of UX community.

• Team Up beyond Design: Establish strong cross-functional relationships, participate in collaborative problem-solving, and communicate effectively with project stakeholders
  

Minimum required Education & Experience
Bachelor's Degree in (UX) Design, Interaction Design, Visual Design with 2-4 years of demonstrable experience in the industry as a UX designer to be comfortable with industry activities and deliverables.

Background in Computer Science Engineering or Vocational Education in UX Design or equivalent: min 4 years of demonstrable experience in the industry as a UX designer to be comfortable with industry activities and deliverables.
Hard Skills:

• Qualitative and quantitative gathering, analyzing, and understanding user needs formative and evaluative

• Defining UX requirements (incl. UX metrics)

• Writing use cases & scenarios

• Creating competitor or comparative benchmarks, e.g. mood board or opportunity maps

• Defining interaction architecture or maps, e.g. site map

• Defining UX flows (work/task flows) and UX concepts (wireframes)

• Creating experiential prototypes

• Creating UX/UI design specifications

• Using visual transitions and motion in UX

• Visual communication, such as Layout, Color, Typography, Icons, Images

Soft Skills:

• Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).

• Ability to deal with ambiguity and translating high complexity into experiential design statements

• Effective communication such as explaining thinking behind designs (incl. storytelling)

• Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking)

Domain expertise:

• Using and extending our design system (DLS)

• Software platforms and modularization

• Web and native UI technology

• Comparative and competitive analysis

Tools & Processes:

• UX design and prototyping tools e.g. Figma

• Accessibility guidelines e.g. W3C

• Bonus: good understanding of UI technologies e.g. HTML-5
  

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