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Associate Specialist Ingram Micro

1.0 - 3.0 years

0 Lacs

delhi, india

On-site

Job Summary : We are looking for a talented L1 Engineer to join our Fortinet TAC (Technical Assistance Center) team. The role involves providing advanced technical support for Fortinet products, handling customer escalations, troubleshooting complex issues, and ensuring timely resolution in line with SLAs. Key Responsibilities Provide L1 technical support for Fortinet products: FortiGate, FortiManager, FortiAnalyzer, FortiAuthenticator, FortiMail. Troubleshoot and resolve escalated issues related to firewall policies, NAT, routing, VPNs (IPSec/SSL), and UTM features. Analyze logs, packet captures, and debug outputs to identify root causes of complex incidents. Assist customers by guiding the...

Posted 2 days ago

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