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ThinkWise Consulting LLP logo
TRIAGE MANAGER ThinkWise Consulting LLP

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Triage Manager at SuccessFactors, your role will involve overseeing the triage process for technical issues to ensure efficient classification, prioritization, and resolution across engineering, support, and product teams. You will drive process improvements, manage a team of triage specialists, and collaborate closely with cross-functional teams to enhance service reliability and quality. **Key Responsibilities:** - **Incident Assessment & Prioritization:** Evaluate incoming incidents based on severity, business impact, and urgency to ensure high-priority issues receive immediate attention. - **Technical Investigation & Troubleshooting:** Reproduce issues, review system logs, analyze c...

Posted 2 months ago

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