164 User Support Jobs - Page 2

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Role & responsibilities IT Infrastructure & Troubleshooting: Monitor, maintain, and resolve issues related to: Hardware (Laptops, printers, WiFi routers, etc.) Software (Upgrades, troubleshooting, security patches) User downtime (Tracking reasons and creating action plans) Third-party hardware (Blackbox) - Logging user complaints and coordinating resolutions Domain-related issues (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs) Email management (Regular reviews of webmail server and storage) Website monitoring and maintenance Internet connectivity and uptime ERP system issues (Following up with vendors for timely resolution) ERP Servers & related IT infrastructure IT Implementation & User Support: Plan, coordinate, and implement IT installations with zero downtime for users. Respond swiftly to user IT issues and train them to handle basic recurring problems. Create training videos on common IT issues, obtain approval, and upload them on the company intranet. Develop workflows and user guides to enhance operational efficiency. Analyze the existing IT setup and propose scalable solutions for improvement. Ensure data security by implementing centralized routing through Blackbox for data protection. Maintain IT records and logs in an Excel tracker, documenting root causes and resolutions. Network & Data Security Management: Ensure all computers are configured for centralized security routing. Gain in-depth knowledge of Blackbox security systems and update rule sheets periodically. Understand and assist in implementing Microsoft 365 & Google Workspace , helping management with trials and execution. Support SharePoint implementation within the organization. Maintain strict data protection protocols throughout all IT trials and implementations. Conduct weekly email audits to ensure data security, reviewing automated email summaries with management. Technical Expertise & Support: Network Mapping - Identifying and managing network infrastructure. Resolving IP conflicts and DNS-related issues . Managing Google Workspace (User creation, deletion, monitoring, access control, and security restrictions). Required Skill Set : Proficiency in MS Excel & Word for documentation and reporting. Strong knowledge of ERP systems and troubleshooting. Experience in data protection and cybersecurity best practices. Understanding of email hosting servers and domain management . Ability to upgrade software and hardware efficiently. Google Workspace expertise (user management, security settings, access control). Strong problem-solving skills and attention to detail . Excellent communication and listening skills. Fluency in English, Hindi, and Marathi (spoken and written) Organizational and management skills to handle IT operations effectively Qualification IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. The RIM Specialist will be responsible for planning, tracking, and monitoring regulatory activities and data compliance in the BMS Regulatory Information Management system. The Specialist will work regularly with internal BMS teams to ensure that data in the RIM tool is entered in a complete, accurate, and timely manner. Upload health authority correspondence into BMS s RIM system including the required metadata. Create Health Authority queries in RIM and track to closure. Ensures the correct keywords and submission/correspondence linkages are established in RIM. Create Commitment records in RIM and send workflows/reminders to users on a regular basis. Responsible for contacting users when data quality findings are identified and ensures issues are corrected. Create and distribute global CMC Change Controls and IMP Amendment events for commercial and investigational products. Issue workflows in RIM to request assessments and submission planning. Send reminders, as needed, and track the events to closure. Create and distribute global Labeling Change Control events. Issue workflows to request assessments and submission planning. Send reminders, as needed, and track the events to closure. Perform data quality checks on Labeling Events which drive reporting to the BMS Labeling Office. Send routine reminders to local markets to correct labeling data quality findings identified through RIM reports. Summarize and track issues. Create Investigator Brochure events in RIM and close out events as requested. Create Marketing and Investigational registrations and update as needed, based on information gathered through RIM reports. Work autonomously with local markets to troubleshoot and resolve issues. Provide user support and address questions as needed. Prompt attention to business-critical activities to ensure compliance and appropriate documentation of regulatory approvals With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Roles & Responsibilities: Design, develop, and implement ServiceNow solutions for ITSM, CMDB, and other modules, with a focus on integration and process automation. Collaborate with business analysts, process owners, and stakeholders to gather requirements and create technical designs. Build and maintain workflows, notifications, and custom applications using ServiceNow tools such as Flow Designer and Orchestration. Lead small-scale integration efforts with external systems using REST/SOAP APIs and web services. Troubleshoot and resolve issues related to ServiceNow applications and provide user support. Stay updated with ServiceNow releases and best practices, leveraging new features to improve platform functionality. Document technical processes and solutions and ensure alignment with organizational standards. Mentor junior team members and provide technical guidance when needed. Actively participate in team meetings, discussions, and agile ceremonies. Skills, Knowledge, and Experience: 4-6 years of experience in ServiceNow development, configuration, and administration. Strong knowledge of ITSM and CMDB modules, with hands-on experience in configuring and maintaining them. Proficiency in Flow Designer, notifications, Orchestration, and process automation. Experience working with Import Sets, transform maps, and table APIs. Familiarity with integrating ServiceNow with other platforms using REST/SOAP APIs and web services. Knowledge of scripting (e.g., JavaScript) for client-side and server-side development. Exposure to deployment processes and version control. Understanding of ITIL concepts and their implementation in ServiceNow. Strong communication, problem-solving, and teamwork skills. Experience mentoring junior developers is a plus. Location: IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City Job ID R-68507 Date posted 05/28/2025

Job Title SAP PPQM Lead (Production Planning and Quality Management) Mode of WorkOnsite/WFO Experience: 8+ Years : Primary Responsibilities : SAP PP (Production Planning)Oversee the configuration, optimization, and implementation of the PP module, including production scheduling, material requirements planning (MRP), and production execution. SAP QM (Quality Management)Lead the integration of SAP QM to manage quality planning, quality inspections, and quality control throughout production processes. End-to-End Process ExpertiseEnsure seamless integration between PP and QM modules to optimize production and quality management workflows. Team LeadershipManage and mentor a team of consultants, collaborate with cross-functional teams, and ensure successful delivery of SAP projects. Customization and ConfigurationConfigure and customize SAP solutions to meet specific business needs. User Support and TrainingProvide ongoing support to end users, resolve issues, and conduct training sessions. Project ManagementCoordinate project timelines, resources, and deliverables, working closely with stakeholders and clients. Skills Required: SAP PP and QMDeep expertise in both PP and QM modules of SAP. Business Process KnowledgeStrong understanding of manufacturing, production planning, and quality management processes. Project LeadershipExperience in leading teams, managing project schedules, and ensuring successful delivery of SAP implementations. Configuration and TroubleshootingAbility to configure SAP solutions, troubleshoot issues, and implement improvements. Stakeholder ManagementEngage with business stakeholders, gather requirements, and ensure solutions meet business needs.

Role & responsibilities 1.Pharma domain IT experience -Prior experience in IT support within the pharmaceutical industry. 2. Documentation & Compliance Ability to maintain and manage IT-related documentation, ensuring regulatory compliance. 3.User ID Management Experience in creating, managing, and troubleshooting user accounts. 4.Data Backup & Recovery – Knowledge of backup procedures and data recovery strategies. 5.Technical Support Skills – Strong troubleshooting abilities to resolve IT-related issues efficiently. 6.Attention to Detail – Ability to follow SOPs and industry regulations precisely. 7.Team Player – Ability to collaborate effectively with internal teams and end-users . Preferred candidate profile 1 year of experience in an IT support role, preferably within the pharmaceutical or regulated industry. Bachelor's degree any related field. Hands-on Experience with user ID creation, management, and access control processes Knowledge of data backup, recovery procedures, and disaster recovery documentation. Proficiency in troubleshooting hardware and software issues across multiple platforms.

As Stripe s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a new team of in-office Operations Associates Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years experience leading operations support teams Experience working cross-functionally with multiple teams to deliver high impact initiatives Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills An ability to partner effectively with internal stakeholders Background of identifying and remediating quality gaps in team performance Passion for process improvement and innovation Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Experience in building and scaling new teams from zero Strong operational background including experience with new process launches and service delivery in a high growth technology company Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team Operations Job type Full time

Job Title: Senior Executive Information Technology Department: Information Technology Location: Pune, India Reporting To: IT Manager / Head Information Technology Experience Required: Minimum 3 years in IT infrastructure and support roles, preferably in automotive/electronic manufacturing environments Educational Qualification: Bachelor’s degree in Computer Science / IT / Electronics (B.E/B.Tech preferred). Certifications like ITIL, CCNA, or Microsoft MCP are advantageous. Key Responsibilities (KRAs): Manage IT infrastructure – networks, servers, routers, switches, Wi-Fi, backup systems Provide end-user support for hardware/software issues across departments First-level support for ERP systems (SAP B1/Oracle or similar) Implement cybersecurity policies, antivirus, access rights, and firewalls Maintain IT assets inventory and ensure software license compliance Support plant operations and R&D units with IT troubleshooting Coordinate with IT vendors for hardware/software/service AMC Assist in IT audits as per TS16949 and ISO14000 standards Document IT SOPs, configurations, licenses, and network diagrams Participate in implementation of IT upgrades and projects Key Skills (for Naukri keywords & visibility): IT Support Server & Network Administration ERP (SAP B1 / Oracle / Infor) Cybersecurity / Antivirus / Firewalls Windows/Linux OS Asset Management Data Backup & Recovery ISO 14000 / TS16949 Compliance Manufacturing IT Vendor Coordination ITIL / CCNA / MCP Key Performance Indicators (KPIs): 99% System Uptime 90% SLA-based Ticket Resolution 100% Backup Completion Zero License Compliance Issues Timely ERP/Plant Tech Support On-time Project Participation Desired Candidate Profile: 3+ years of IT experience in an automotive / electronics manufacturing environment Ability to troubleshoot production line IT systems and office IT setups Proficient in documenting SOPs and managing audits Excellent communication and coordination skills Exposure to ERP and SCADA systems preferred About Company: Star Engineers Pvt. Ltd. , established in 1988, is a leading manufacturer of electronic components for the automotive and non-automotive sectors. With operations in India and Vietnam, we specialize in advanced technologies like ignition controls, sensors, regulators, and electronic throttles . Our commitment to quality and innovation is backed by robust R&D and ISO/TS-compliant systems.

Specializes in implementing and managing SAP Concur solutions for travel and expense management. The role involves configuring the Concur platform, integrating it with existing ERP systems, providing user support, and ensuring that the system aligns with company policies. The consultant must have strong experience with Concur functionalities and SAP integration.

Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions.

IT Engineer II - CPQ Developer Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions.

Consultant Salesforce Agentforce Developer Location - Gurugram Experience - 3+ Years Apply Now Key Responsibilities Client Engagement: Work with clients to understand their business needs, define requirements, and translate them into effective Salesforce solutions. Salesforce Solution Design: Configure and customize Salesforce Sales Cloud or Service Cloud to align with client requirements, ensuring scalability and optimal performance. Data Management & Reporting: Set up and manage data structures, dashboards, and reports to deliver actionable insights for business growth and customer service improvements. Process Automation: Use Salesforce tools like Process Builder, Flow, and Workflow Rules to automate business processes and enhance productivity. User Support & Training: Provide user support, troubleshoot issues, and conduct training sessions to ensure effective adoption of Salesforce solutions. Documentation: Create and maintain detailed documentation of customizations, configurations, and processes for future reference and troubleshooting. Best Practice Implementation: Stay up-to-date on Salesforce best practices, new features, and integrations to recommend improvements. Skills & Qualifications Salesforce Experience: At least 1+ year of hands-on experience with Salesforce Sales Cloud or Service Cloud, including configuration, customization, and user support. Technical Proficiency: Familiarity with Salesforce components such as Process Builder, Flow, Workflow Rules, Custom Objects, and AppExchange packages. Analytical Skills: Ability to assess business processes, identify areas for improvement, and propose Salesforce-based solutions. Client-Focused Mindset: Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders. Documentation Skills: Proficiency in creating clear, comprehensive documentation for configurations, workflows, and user training. Problem-Solving Abilities: Strong analytical and troubleshooting skills, with attention to detail and a methodical approach to resolving issues. Knowledge of Salesforce Service Cloud Console or Sales Cloud Console, including case management, lead management, and opportunity tracking. Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC) is a plus. Experience in using Salesforce integrations (e.g., API connections) or experience with related tools such as Data Loader. Must Have Minimum 3 years of experience in development of applications in sales cloud or service cloud Salesforce Certifications (L2 and above) Agentforce AI Implementation Experience atleast in one project B-Tech or Masters in Engineering

We are looking forward to hire SAP SD Professionals in the following areas : Facilitate the implementation and support of SAP SD. Minimum of 5 years of experience in a full cycle implementation as well as in support projects. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure and testing of SD Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members Minimum of 5 years designing and configuring SD modules. Ability to multitask and manage multiple deliverables and projects at the same time Experience in a Professional Services or Distribution company is an asset Understanding of accounting business processes Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a can-do attitude - adaptability, flexibility and resourcefulness Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Assist in defining business processes and recommend solutions to help streamline those processes. Develop and maintain data models, workflows, and business rules within the MDG framework. Design and configure SAP MDG modules, including data modeling, data replication, data quality management and data consolidation. Conduct data quality assessments and recommend improvements. Collaborate with cross-functional teams to support integration of MDG with other SAP S/4HANA modules and external systems. Manage solution scope within standard software capabilities to degree possible Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions. Work with Support to troubleshoot issues and maintain smooth operation and performance of the platform. Support End User Training on new system functionality Act as the liaison to corporate initiatives and projects Gain understanding of company products, functions, marketing, and/or service policies and procedures Advanced MDG configuration and have proven ability to share expertise within and across team and organization Analyze, design, build, test, deploy, maintain, and enhance MDG solutions Configure system features as per business requirements and create documentation, including functional and technical specifications, test planning and execution Communicating and obtaining buy-in from internal and external stakeholders for MDG design (covering people, process, and technology) Ensure legal and regulatory compliance is maintained for all supported systems. Deliver solutions that can be scaled globally and maximize value and minimize duplication of solutions Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions. Assist stakeholders in troubleshooting: investigate, analyze, and solve problems Track/Manage changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members Assist in defining business processes and recommend solutions to help streamline those processes. Develop and maintain data models, workflows, and business rules within the MDG framework. Design and configure SAP MDG modules, including data modeling, data replication, data quality management and data consolidation. Conduct data quality assessments and recommend improvements. Collaborate with cross-functional teams to support integration of MDG with other SAP S/4HANA modules and external systems. Manage solution scope within standard software capabilities to degree possible Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions. Work with Support to troubleshoot issues and maintain smooth operation and performance of the platform. Support End User Training on new system functionality Act as the liaison to corporate initiatives and projects Gain understanding of company products, functions, marketing, and/or service policies and procedures Advanced MDG configuration and have proven ability to share expertise within and across team and organization Analyze, design, build, test, deploy, maintain, and enhance MDG solutions Configure system features as per business requirements and create documentation, including functional and technical specifications, test planning and execution Communicating and obtaining buy-in from internal and external stakeholders for MDG design (covering people, process, and technology) Ensure legal and regulatory compliance is maintained for all supported systems. Deliver solutions that can be scaled globally and maximize value and minimize duplication of solutions Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions. Assist stakeholders in troubleshooting: investigate, analyze, and solve problems Track/Manage changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together As a Windows Endpoint Engineer, you will be responsible for analyzing business requirements, performing options analysis, ensuring quality/alignment of designs, and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards. You will also be responsible for the development, communication and implementation of the organization's technology endpoints and the components required to support endpoints. You will investigate systemic issues that negatively affect the end user experience, and implement solutions that increase productivity and lower the total cost of ownership of the end user computing environment. Positions in this function include those who monitor and operate computer and peripheral equipmentreview, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required. Primary Responsibilities Desktop ManagementOversee the deployment, configuration, and maintenance of Windows desktop environments TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently DEX ExpertiseUtilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction User SupportProvide expert-level support to end-users, addressing their technical concerns and training them on best practices System UpgradesPlan and execute system upgrades, patches, and updates to ensure optimal performance and security AutomationDevelop and implement automation scripts to streamline desktop management tasks DocumentationMaintain comprehensive documentation of desktop configurations, processes, and procedures CollaborationWork closely with other IT teams to ensure seamless integration and support of desktop systems Reviews the work of others Develops innovative approaches Sought out as expert Serves as a leader/ mentor Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate degree or equivalent experience 7+ years of experience in Windows desktop engineering or a related field Technical Skills: Proficiency in Windows OS, Hardware Driver and BIOS support, Active Directory, Entra, Group Policy, Conditional Access and desktop virtualization technologies. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. Experience creating and deploying Windows Images DEX KnowledgeSolid background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution AutomationExperience with scripting languages such as PowerShell for automation CommunicationSolid verbal and written communication skills Preferred Qualifications Experience working in a Microsoft centric environment (O365, M365) Experience with Lakeside SysTrack Experience working in a large endpoint environment over 50k Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Were looking for a Technical Writer to create internal user manuals and training documentation that will help our employees effectively use Red Taxi's system and internal tools. If you're someone who enjoys simplifying complex processes and has a flair for clear, precise writing, this is the role for you. Job specifications: About the Role We are looking for a Technical Writer to join our team and take ownership of internal documentation efforts. This role involves creating user manuals and standard operating procedures to support the effective use of Red Taxi's internal systems and tools by employees. You will work closely with product, development, and support teams to translate technical information into clear, user-friendly documents that promote knowledge sharing, reduce support dependencies, and improve onboarding and training efficiency. Key Responsibilities Create and maintain user manuals, SOPs, and process documentation Gather information from product, development, and support teams Translate technical processes into clear, accessible content Develop visual aids such as screenshots, diagrams, and process flows Conduct knowledge transfer (KT) sessions or walkthroughs for internal teams Review and revise content based on feedback and system changes Required Skills & Qualifications 02 years of experience in technical writing or related content development Strong written and verbal communication skills Basic understanding of the Software Development Life Cycle (SDLC) Bachelor's degree in English, Communication, Technical Writing, or a related field Ability to quickly learn complex tools and processes Proficiency in MS Word, Google Docs, or equivalent documentation tools Strong attention to detail and organizational skills Preferred Skills Familiarity with Agile methodologies Experience with technical writing tools and visual documentation Exposure to software development or QA environments Why Join Us Opportunity to contribute to scalable internal documentation from the ground up Work closely with cross-functional teams in a growing mobility tech environment Be part of a team focused on knowledge sharing, employee enablement, and operational efficiency

Hiring an HPC Administrator to manage and support high-performance computing systems. Responsibilities include cluster setup, maintenance, monitoring, and user support. Requires 3+ years' experience with HPC environments, Linux, and schedulers. Required Candidate profile Notice Period : Immediate or 30 days max

Job Descriptions: Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal.

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

1. Install, configure, and maintain hardware, networking devices, and IT infrastructure in the manufacturing environment. 2. Troubleshoot computer systems, servers, routers, switches, LAN/WAN, and network connectivity issues. 3. Manage user support for desktops, laptops, printers, and other IT peripherals. 4. Perform system upgrades, software installations, and security updates. 5. Monitor and maintain CCTV, biometric attendance systems, ERP software, and IT assets. 6. Support IT compliance, documentation, and reporting as per company policies.

Duration: 6 Months Position Description: We are seeking a creative and motivated individual who excels at both crafting compelling written content and designing impactful visuals to join our Business Office Team at the client. In this role, you will be a key contributor, responsible for creating, editing, and refining various types of content, as well as designing engaging graphics using tools like Canva and others. You'll also play a vital part in assisting with day-to-day communication tasks, ensuring our operations run smoothly and efficiently. This position offers a fantastic opportunity to gain valuable hands-on experience within a dynamic and fast-paced environment, directly contributing to our exciting mission to transform the client's Credit Technology India into a truly cutting-edge organization. Skills Required: Content Management, Communications, Graphic Design Skills Preferred: Data Collection Experience Required: 5 months to 3 years.

Duration: 12Months Work Type: Onsite Responsibilities: Write, configure, and deploy code that improves service reliability for existing or new systems; set standard for others with respect to code quality. Provide helpful and actionable feedback and review for code or production changes Drive repair/optimization of complex systems with consideration towards a wide range of contributing factors. Lead debugging, troubleshooting, and analysis of service architecture and design. Participate in on-call rotation and provide 24x7 support Write documentation: design, system analysis, runbooks, playbooks. Provide design feedback and uplevel design skills of others. Implement and manage SRE monitoring application backends using Java, Postgres, React, NoSQL and OpenTelemetry. Develop tooling using Terraform and other IaC tools to ensure visibility and proactive issue detection across our platforms. Work within GCP infrastructure, optimizing performance, and cost, and scaling resources to meet demand. Collaborate with development teams to enhance system reliability and performance, applying a platform engineering mindset to system administration tasks. Develop and maintain automated solutions for operational aspects such as on-call monitoring, performance tuning, and disaster recovery. Troubleshoot and resolve issues in our dev, test, and production environments. Participate in postmortem analysis and create preventative measures for future incidents. Skills Required: Application Support Experience Required: 4+ years of experience as an SRE, DevOps Engineer, Software Engineer or similar role Experience Preferred: Should be willing to work in 24/7 shift Education Required: Bachelor's Degree.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: SD - Remote Desktop Support. Experience1-3 Years.