451 User Support Jobs - Page 15

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audie...

Company: Yash Technology Mode of work: Remote Interested candidates share your update resume to padma.ashwitha@gamil.com Share the relevant profiles of the requirement. Document Management System (DMS) consultant on S4 - Provide hands-on expertise in SAP DMS configuration and management, with 5-10 years of relevant experience. - Manage the complete document lifecycle within SAP DMS, including creation, storage, retrieval, version control, and archiving. - Configure and maintain metadata within SAP DMS to ensure accurate document categorization and efficient searching. - Implement and manage version control strategies within SAP DMS to track document changes and maintain audit trails. - Posse...

JD: Provides POS system monitoring and serves as level 2 support for issues raised Document KT articles for new findings. Provide guidance and support to end users during ongoing issues Relative to troubleshooting and providing deep level support for the POS systems, report and track defects for applications Define and gather business requirements and functional specifications for new or modified POS related systems, including business process flows. Complete report specification documents using information gained thru analysis of business functions In addition should have Retail business knowledge Must have GK POS skill (JD: ) GK OPOS: configuration, deployment, troubleshooting – both centr...

Key responsibilities: 1. Accurately cut, copy, paste, and manage data in internal sheets and tools. 2. Proofread and edit written content to ensure it is free of errors and polished for final use. 3. Maintain the consistency and accuracy of data records across platforms. 4. Deliver tasks on time while ensuring quality standards are met. 5. Communicate with team members to resolve any discrepancies or clarify instructions. Who Should Apply: 1. Candidates with strong attention to detail. 2. Those seeking non-technical positions focused on clerical or administrative work. 3. Individuals with experience in data entry, record management, or content editing. Important Note: This is NOT a technical...

We are seeking a dynamic and highly skilled Assoc Systems Administrator to join our innovative team. This role demands a professional with deep expertise in Generative AI tools and Robotic Process Automation (RPA) using Automation Anywhere. The successful candidate will be instrumental in analyzing, designing, and implementing cutting-edge automation solutions that enhance our business processes and drive operational efficiency. Key Responsibilities: Develop and deploy transformative automation solutions that enhance business processes. Utilize RPA and integrate Generative AI tools to boost decision-making capabilities. Lead the development and deployment of RPA solutions, facilitating techn...

Project description We are passionate about transforming lives through cutting-edge technology, enriching industries, communities, and the world. Our mission is to create exceptional products that drive next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, PCs, gaming, and embedded systems. At the core of our mission lies a culture of innovation. We challenge boundaries to solve some of the world's most critical problems. We are committed to execution excellence, fostering a culture of openness, humility, collaboration, and inclusivity, valuing diverse perspectives along the way. Responsibilities Responsible for developing & testing of so...

Number of Openings 1 ECMS ID in sourcing stage 518064 Assignment Duration 1 year Total Yrs. of Experience 8-10 years Relevant Yrs. of experience 8 years Detailed JD (Roles and Responsibilities) Attached Mandatory skills Deploy and configure Zscaler services, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), and ZDX (Zscaler Digital Experience) Desired/ Secondary skills Network Troubleshooting: Diagnose and resolve network-related issues, such as connection errors, slow internet speed, or service degradation. Utilize Zscalers troubleshooting tools and best practices to identify and address problems promptly. Firewall Management: Manage firewall policies and rules within t...

Job Title: Application Designer ServiceNow Location: Thiruvananthapuram Experience: 3+ Years Education: 15 Years Full-TimeJob Summary Looking for an Application Designer with expertise in ServiceNow Tools Administration to design and support business applications.Key Responsibilities: Design and develop ServiceNow applicationsCollaborate with teams on requirementsPerform testing and user supportMaintain documentationRequired Skills ServiceNow Tools Administration JavaScript, HTML, ITIL Strong application design knowledge

Job Title: Application Designer ServiceNow ITSM Location: Bengaluru Experience: 3+ Years Education: 15 Years Full-TimeJob Summary Were hiring an Application Designer with expertise in ServiceNow ITSM to design, customize, and optimize applications that align with IT service management needs and enhance user experience Key Responsibilities Gather and analyze business requirementsDesign and implement ServiceNow ITSM solutionsCustomize applications to fit business processesConduct testing, reviews, and provide user supportEnsure performance, usability, and platform integrationAct as a subject matter expert in ITSM solutions Required Skills Expertise in ServiceNow ITSM Knowledge of the ITIL fram...

Should have 12+ years of SAP EAM / PM and QM experience with Good communication . Implementation and Rollout experience is must. Conduct SAP EAM / PM and QM process configuration Update and maintain all SAP EAM / PM and QM functional documentation Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs Design, customize, configure and testing of EAM/PM modules Identify gaps, issues and work around s...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

EXP-4-6 Years Notice Period: Immediate Description: Primary Skill: SAP FICO, Asset Accounting, Leasing and Project systems. Experience: 4-6 yrs of relevant experience Project: Support Project Particulars Job Description SAP FICO, AA Technical Skill sets: SAP FICO, AA • Should have worked on at least one support and E2E Implementations on SAP S/4 HANA with Product costing and CO-PA. • Should be well versed in demonstrated configuration skills in key areas like Cost center accounting, profit center accounting and internal orders. • Should be well experienced in Asset accounting full cycle (Acquire to retire) and month end activities and year end activities., • Should have knowledge in Contract...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the...

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role & responsibilities Collaborate with educational institutions and internal stakeholders to gather, analyze, and document business processes and system requirements. Define clear project objectives, scope, and deliverables in alignment with business goals. Conduct training sessions and provide ongoing user support during and after system deployment. Monitor project milestones and progress using appropriate tools; ensure timely escalation of risks and issues. Prepare project reports and dashboards for internal review and client communication. Continuously identify opportunities to improve project efficiency and delivery processes. Prepare detailed documentation including business rules, da...

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resour...

Job Information Job Opening ID ZR_2352_JOB Date Opened 20/08/2024 Industry Other Job Type Work Experience 6-10 years Job Title SAP Analytics Cloud (SAC) Planning Consultant City Tiruchirappalli Province Tamil Nadu Country India Postal Code 620001 Number of Positions 3 : Seeking a skilled SAP Analytics Cloud (SAC) Planning Consultant to join our team. The successful candidate will be responsible for designing, implementing, and optimizing SAC planning solutions to meet our clients' business needs. This role requires a deep understanding of SAP Analytics Cloud, strong analytical skills, and the ability to work collaboratively with various stakeholders. Key Responsibilities: Solution Design and...

Immediate Openings on # SAP FieldGlass _ Pan India_ Contract Experience:7+ Years Skill: SAP FieldGlass Notice Period: Immediate Employment Type: Contract Key Responsibilities: Incident Management: Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively prioritize and escalate critical issues to relevant teams when necessary. User Support: Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. Train users on best pr...