262 User Support Jobs - Page 11

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Location: Remote, India Function: HV Product Requisition ID: 1032791 Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team We’re looking for a highly motivated information developer to work with our management software team to create product documentation. The role Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication. Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content. Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. Clarifying terminology and working with software developers to achieve consistency in the product and documentation. What you’ll bring BA/BS degree in English, Journalism, Computer Science, or other relevant fields. Technical writing certification is a plus. An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly. Strong technical aptitude to learn products through hands-on experience. Must have excellent writing skills, 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes. Proven technical writing and editing skills. Superior command of the English language including rules and usage. Experience with API tools such as Swagger. Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must. Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent is a must. A strong understanding of topic-based authoring and reusable information architecture is a must. Working Experience using GEN AI is must. Experience with agile software development processes and tools, such as JIRA and Confluence, is a must. Project team lead experience is a must. People management experience is a plus. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI - SP7 Championing diversity, equity, and inclusion

Must have passed the BE / B.Tech (Computer Science / IT/ Electronics) or MCA / M.Sc. (Computer Science) or any equivalent Post Graduation qualification with minimum 60% marks in aggregate. Note : Qualification and age limit to be as on 01 st May 2025. Knowledge of SQL, Database Concepts Knowledge of software Development Life cycle Knowledge of Testing Concepts Quick Learner and willing to accept responsibility Functional knowledge of Capital Market will be an advantage Key Responsibilities: Participate in training sessions covering software development methodologies, tools, and technologies used in the organization. Assist in designing, coding, testing, and maintaining software applications. Learn and follow internal coding standards, version control practices, and security protocols. Maintain documentation of processes, learnings, and project outcomes. Assist in user support and troubleshooting tasks under supervision. Any other role and responsibility which may be assigned as per requirement of the Corporation. The remuneration will be offered based on candidate s qualification and overall suitability for the position with gross monthly emoluments of Rs. 25100/- approximately which excludes Group Medical Insurance, Group Life Insurance and Group Accident Insurance. The selection will be based on shortlisting of applications based on eligibility criteria, online test and interview. The candidate needs to qualify in each stage to be called for appearing interview before a panel. General Conditions The candidates are advised to go through the requirements of educational qualification, age etc. and satisfy themselves that they are eligible before applying. Please note that StockHolding reserves the right to rescind/cancel or postpone the recruitment process at any stage without assigning any reason thereof. To ascertain eligibility, StockHolding may obtain additional information from the candidates. In case, it is detected at any stage of engagement process, that a candidate does not fulfil the eligibility norms and/or that he/she has furnished any incorrect/false information or has suppressed any material fact (s), his/her candidature will stand automatically cancelled. If any of the above shortcoming(s) is/are detected even after appointment, his/her services are liable to be terminated without notice. Appointment in the Corporation is subject to candidate being found medically fit by the Corporation s notified medical practitioners. Candidate will be required to undergo pre- recruitment medical examination as a part of recruitment process upon selection. Only specific query while applying for the positions may be addressed to hwd@stockholding.com and resume will not be accepted through E-mail.

Role & responsibilities Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities. Education Qualifications: Bachelors Degree in Computer Science, Information Systems, or a related field. Strong background in business process analysis and ERP systems Preferred candidate profile

Assist in the management of Identity and Access Management (IDM) systems to ensure secure and efficient user authentication and authorization. Monitor and support user access controls and security permissions across systems and applications. Implement and troubleshoot IDM solutions, including user provisioning, role-based access control, and lifecycle management. Collaborate with IT and security teams to ensure compliance with organizational security policies and regulatory requirements. Participate in incident response and investigate potential security breaches related to identity management. Assist in the development and maintenance of IDM documentation, including processes and procedures. Provide user support for IDM-related issues, including account lockouts and permission discrepancies. Contribute to ongoing improvements in IDM systems, ensuring that they remain up-to-date with the latest security features and industry standards. Conduct routine audits and access reviews to ensure proper user access rights are maintained. Ensure alignment of IDM strategies with business needs and IT security goals

TempHtmlFile Job Description: KPMG India is 8 to 10 years of experience as SAP PP Manager. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP & MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learning new concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Having good experience in Presales. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required .

Greetings ! We are looking to scout a Support Analyst (IBM iSeries or AIX) to be associated with a global IT product company, based in Pune. Role: Support Analyst (IBM iSeries or AIX) Reporting: Manager Support Years of Exp 4 Years + Location: Pune Shift timings : 2.00 PM to 11.00 PM IST Qualification: B.E/B.Tech or equivalent Notice period: Immediate to 30 Days (if serving notice then LWD should be 45Days max) Skills: Excellent communication skills, verbal and written is a must. Support Analyst with IBM iSeries or AIX experience background. Any ticketing tool experience is a must (ServiceNow or JIRA or Zendesk). Experience in troubleshooting, configuring, production support etc. ROLE SNAPSHOT This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude on the IBM Power platform, strong problem-solving abilities, and exceptional customer relationship skills is critical to success in this position. KEY DUTIES Provide triage support for products in the company portfolio to eliminate wait time and provide the best customer experience possible. Work independently to take ownership of each customer request and manage their expectations to ensure timely resolution. Listen to customer concerns to determine the source and various components of the issue. Collect and review system data; and analyze for known issues. Collaborate with team members on problem identification, analysis, and resolution. Act as a face of the company to customers and represent its products in a professional manner. Consult customers to facilitate changes for best practices. Work with management and team to inform them of customer issues requiring special attention. Act as a point of technical escalation for team members. Conduct product demonstrations with customers and assist in presenting in training sessions. BASIC QUALIFICATIONS Bachelors degree in a technical field is preferred. Equivalent work experience is considered. 4 years+ of previous software support experience required; proprietary software support experience preferred. Power IBM I or AIX knowledge in basic operations navigating jobs, subsystems, messages, etc. minimum of 1 year experience Basic knowledge of Windows and Linux operating system is welcomed Strong problem solving and communication skills (especially over the phone). Strong collaborator with ability to work within a team setting. Ability to work successfully with customers, to provide problem resolution and complete required documentation. Best Regards, Mappy Global Resources

SQL Database Administration ( taking care of database alerts about space, always on health, system alerts etc). Performance Tuning & Optimization. Change / Incident management, through understanding ITIL process. SQL Databases Patch verification. Database / Datawarehouse User support tasks. User management & access controls. Maintenance of MDS servers. SQL Server Replication. Sql Server Partitioning & Compression mechanisms. Monitoring & Planning to implement or schedule Maintenance jobs on DWH SQL Servers. Nice to have : AWS Knowledge that helps for lift & shift migration

Withum is a place where talent thrives - where who you are matters. Its a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business. Under the overall supervision of the Senior IT Services Manager, the Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Any one Senior Technician role includes all the expected Experienced Technician responsibilities and also include all the duties listed below for this position. To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight. May assist in overseeing and coordinating service staff activities and services if needed Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries Refers problems and inquiries to more experienced technical staff or leadership, if necessary, once all due diligence is performed Provides basic through advanced training to Team Members as needed Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems Acts as a subject matter expect on no less than 2 of our primary support product lines Seek and create opportunities of growth through automation, innovation and process improvement Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures Establishes priorities on Service tickets based on established departmental guidelines and procedures Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators Acts as a liaison between all IT verticals Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES: Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner Enters, assigns and tracks service requests in the ITSM system Refers service issues to IT leadership Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to Team Members Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies Properly documents problem tickets into the ITSM System Assists other IT technical staff in providing Team Members feedback and support Updates Service database information Follows up and communicates ticket information to Team Members when appropriate Performs computer imaging and installation as needed Follows Service departmental guidelines and operating procedures Work closely with other IT staff to acquire additional technical and nontechnical knowledge Performs other related duties as required Requirements: Minimum 4 years working experience in related support service field. Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment. Strong working knowledge of but not limited to Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook Associate degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware. Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement. Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff. Must be able to work extended hours when required. Ability to lift up to 50lbs. Experience working in a public accounting, or other professional services, firm a plus. Willingness to travel to remote offices as needed. Website: www.withum.com Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Provide tech support and troubleshoot hardware/software issues. Set up and maintain systems, including OS, Office, and O365. Support new user onboarding (email, printers, apps). Handle basic Mac and Windows troubleshooting.