164 User Support Jobs

Job Title SAP PPQM Lead (Production Planning and Quality Management) Mode of WorkOnsite/WFO Experience: 8+ Years : Primary Responsibilities : SAP PP (Production Planning)Oversee the configuration, optimization, and implementation of the PP module, including production scheduling, material requirements planning (MRP), and production execution. SAP QM (Quality Management)Lead the integration of SAP QM to manage quality planning, quality inspections, and quality control throughout production processes. End-to-End Process ExpertiseEnsure seamless integration between PP and QM modules to optimize production and quality management workflows. Team LeadershipManage and mentor a team of consultants, collaborate with cross-functional teams, and ensure successful delivery of SAP projects. Customization and ConfigurationConfigure and customize SAP solutions to meet specific business needs. User Support and TrainingProvide ongoing support to end users, resolve issues, and conduct training sessions. Project ManagementCoordinate project timelines, resources, and deliverables, working closely with stakeholders and clients. Skills Required: SAP PP and QMDeep expertise in both PP and QM modules of SAP. Business Process KnowledgeStrong understanding of manufacturing, production planning, and quality management processes. Project LeadershipExperience in leading teams, managing project schedules, and ensuring successful delivery of SAP implementations. Configuration and TroubleshootingAbility to configure SAP solutions, troubleshoot issues, and implement improvements. Stakeholder ManagementEngage with business stakeholders, gather requirements, and ensure solutions meet business needs.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 2+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

Project description We are passionate about transforming lives through cutting-edge technology, enriching industries, communities, and the world. Our mission is to create exceptional products that drive next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, PCs, gaming, and embedded systems. At the core of our mission lies a culture of innovation. We challenge boundaries to solve some of the world's most critical problems. We are committed to execution excellence, fostering a culture of openness, humility, collaboration, and inclusivity, valuing diverse perspectives along the way. Responsibilities Responsible for developing & testing of software Responsible for generating documents, such as Spec, design, user-guide, API spec, etc., Skills Must have Candidate should have 7+ yrs experience Experience: Experience in designing complex multithreaded Performant SW Experience in designing SW API interfaces. Experience in C/C++ programming Experience with Multi-threaded software development in Linux environment Experience with Embedded IP subsystems e.g. Ethernet/PCIe/SPI/I2C/USB/GPIO/Memory architectures /DDR/SDRAM/DMA Experience with development of software targeted for x86, standalone and RTOS platforms Experience in low level driver development, register interface programming, general algorithms and data structures, bootloaders/Uboot Experience working with and integrating open-source software Strong debugging skills at device and board level using JTAG debuggers Experience in Software programming for FPGAs is an advantage Scripting language experience like Perl, Python or TCL Nice to have Excellent interpersonal, written and verbal communication skills Excellent communication, problem solving and analytical skills EducationB.tech/M.Tech in CSE/IT/ECE/EEE/E&I OtherLanguagesEnglishB2 Upper Intermediate SenioritySenior

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

EXP-4-6 Years Notice Period: Immediate Description: Primary Skill: SAP FICO, Asset Accounting, Leasing and Project systems. Experience: 4-6 yrs of relevant experience Project: Support Project Particulars Job Description SAP FICO, AA Technical Skill sets: SAP FICO, AA • Should have worked on at least one support and E2E Implementations on SAP S/4 HANA with Product costing and CO-PA. • Should be well versed in demonstrated configuration skills in key areas like Cost center accounting, profit center accounting and internal orders. • Should be well experienced in Asset accounting full cycle (Acquire to retire) and month end activities and year end activities., • Should have knowledge in Contract accounts, lease accounts and Project systems. • Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments. • Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team. • Cross module Integration of CO with SD (Sales & Distribution), MM (Materials Management) and Production Planning. • Experience to Configure Report Painter, SAP queries. • Should have experience on controlling month end year-end activities. Must Have Skills: • Deep expertise on SAP S4 HANA CO application functionality, design and implementation. • S4 HANA Implementation & support experience in SAP CO including CCA, PCA, IO, PS, PM. • Must be skilled in user support, troubleshooting and error resolution. • Must have good experience in WRICEF • Must have worked on Interfaces using IDOCs, ALE, Proxies, EDI and RFC. • Must have strong business understanding and suggest SAP solutions for various business Scenarios • Ability to help resolve complex issues and independently manage critical/complex situations Specific knowledge and tools: • Excellent communication & strong collaboration skills • Flexible to adapt to fast changing environment and self-motivated • Creating technical design specifications to ensure compliance with the functional teams and IT Management • Analytical thinking, high level of comprehension and independent working style • Seeking candidates who are flexible and willing to work on shifts as required

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: Service Desk Management. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Role & responsibilities Collaborate with educational institutions and internal stakeholders to gather, analyze, and document business processes and system requirements. Define clear project objectives, scope, and deliverables in alignment with business goals. Conduct training sessions and provide ongoing user support during and after system deployment. Monitor project milestones and progress using appropriate tools; ensure timely escalation of risks and issues. Prepare project reports and dashboards for internal review and client communication. Continuously identify opportunities to improve project efficiency and delivery processes. Prepare detailed documentation including business rules, data models, system workflows, and SOPs. Coordinate with development, testing, and design teams to ensure accurate and timely implementation of requirements. Lead User Acceptance Testing (UAT) by working closely with users to validate functionality against requirements. Preferred candidate profile Good ommunication and stakeholder management skills. Problem-solving and decision-making abilities. Ability to handle multiple projects and meet deadlines. Proactive, self-motivated, and detail-oriented.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. The Performance Support Learning Design Team is seeking a highly skilled Principal Technical Writer to join our team. The ideal candidate will be proficient in the English language and must have a strong background in technical documentation with a keen ability to translate complex technical concepts into clear, concise, and user-friendly content. This role will collaborate with various departments to create comprehensive documentation that supports our products and services. In this role, you will Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables as appropriate. Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts. Maintain documentation as new enhancements are released to improve existing functionality. Work with developers and product managers to understand the functionality of the product. Work with stakeholders and editors to draft and revise content. Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials. Provide feedback on user interface text and error messages in the product, as requested. Analyze user consumption metrics to improve content findability and maintenance strategies. Solve a range of complex learning problems/projects and feature adoption/promotion challenges with technical writing deliverables. Qualifications Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field. A minimum of 5 years of experience as a Technical Writer, preferably with at least 2 years in a senior or lead role. Strong understanding of technical concepts and the ability to communicate them effectively. Excellent writing, editing, and proofreading skills. Proficiency with documentation tools such as Heretto, Adobe FrameMaker, or similar software. Knowledge of content management systems and version control systems. Ability to work independently and manage multiple projects simultaneously. Strong attention to detail and organizational skills. Preferred Skills: Familiarity with markup languages such as HTML, XML, or Markdown. Basic understanding of programming languages and software development. Experience with Agile development methodologies is a plus. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Job Information Job Opening ID ZR_2352_JOB Date Opened 20/08/2024 Industry Other Job Type Work Experience 6-10 years Job Title SAP Analytics Cloud (SAC) Planning Consultant City Tiruchirappalli Province Tamil Nadu Country India Postal Code 620001 Number of Positions 3 : Seeking a skilled SAP Analytics Cloud (SAC) Planning Consultant to join our team. The successful candidate will be responsible for designing, implementing, and optimizing SAC planning solutions to meet our clients' business needs. This role requires a deep understanding of SAP Analytics Cloud, strong analytical skills, and the ability to work collaboratively with various stakeholders. Key Responsibilities: Solution Design and Implementation Design and implement SAC planning models, data integration, and reporting solutions. Develop and configure data models, input forms, and dashboards in SAC. Customize SAC to meet specific business requirements, including the creation of calculated measures, dimensions, and hierarchies. Business Analysis: Collaborate with business users to gather and document requirements for planning and forecasting. Conduct workshops and training sessions for end-users and stakeholders. Provide expertise in best practices for financial planning, budgeting, and forecasting processes. Data Integration and Management: Integrate SAC with various data sources, including SAP S/4HANA, SAP BW, and other third-party systems. Ensure data accuracy and consistency within SAC models. Monitor and maintain data flows, ensuring timely and accurate data updates. Testing and Support: Perform unit testing, system testing, and user acceptance testing (UAT) to ensure solution quality. Provide ongoing support and troubleshooting for SAC planning solutions. Work with IT and business teams to resolve any issues related to SAC. Documentation and Reporting: Create and maintain detailed documentation for SAC planning solutions, including technical specifications, user guides, and training materials. Develop and deliver reports and dashboards to meet business reporting needs. Preferred Skills: Experience with SAP S/4HANA, SAP BW, or other ERP systems. Knowledge of scripting and formula languages used in SAC. Familiarity with Agile project management methodologies. Prior experience in consulting or working with multiple clientsWork ModeRemote check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Immediate Openings on # SAP FieldGlass _ Pan India_ Contract Experience:7+ Years Skill: SAP FieldGlass Notice Period: Immediate Employment Type: Contract Key Responsibilities: Incident Management: Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively prioritize and escalate critical issues to relevant teams when necessary. User Support: Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. Train users on best practices and new features within the Fieldglass system.

Configure and support SAP Concur Travel Expense modules. Manage end-to-end implementation and enhancements. Coordinate with business stakeholders to gather and analyze requirements. Ensure compliance with travel and expense policies. Provide user support, training, and documentation. Integrate SAP Concur with ERP systems (e.g., SAP S/4HANA, ECC). Requirements: 3+ years of experience with SAP Concur (Travel Expense). Experience with configuration, policy setup, workflows, and integration. Knowledge of SAP ERP systems is a plus. Strong communication and problem-solving skills. Sap Concur

Lead and manage SAP implementation projects across various modules. Conduct business process analysis and design tailored SAP solutions. Configure, customize, and optimize SAP functionalities per business requirements. Collaborate with cross-functional teams for seamless system integration. Provide expert guidance on SAP best practices and industry standards. Perform testing, troubleshooting, and support post-implementation. Train and mentor internal teams on SAP processes. Locations:: Bangalore/ Kolkata/ Pune/ Hyderabad/Chennai/ Bhuvaneswar/Delhi/Gurgaon Only profiles with a minimum of 7 years of experience will be considered; any profile with less than 5 years will be strictly excluded. Candidates must have completed at least one end-to-end HANA implementation. NO end-user support profiles Skill Required Skill SAP EWM - Extended Warehouse Management EWM-QM integration, Cartonization, PPF, EWM-PP Integration Hyderabad Bangalore locations only Shift Timings: 4 pm to 1:30 am, after March 3pm to 12:30 am SAP Financial Accounting Controlling Nigh Shift, Idoc, 1-2 E2E S4 HANA implementation, Enhancement, Night shift SAP MM - Materials Management 10+ years relevant exp, 1-2 E2E S4 HANA Implementations, Enhancements, Interfaces, fiori,Idocs SAP Fieldglass Implementation, Incident Management, User Support SAP SD - Sales and Distribution Night Shift. 1-2 E2E S4 HANA Implementation, Idocs, Fiori Interfaces hands on, integration exp with FI MM SAP Financial Accounting Controlling Idocs, 2 E2E S4 HANA implementation, Enhancement, Fiori SAP PI PO Integration Migration PI/PO SAP Successfactor WFP A BIRT SAP Concur Concur- Travel and Expense SAP Successfactor PMGM with SP and CDP PMGM with SP and CDP SAP Successfactor Comp Variable Pay Compsensation Variable Pay SAP HANA Cloud Integration SAP Cloud Connector and CPI cockpit, Java, Groovy, HANA Cloud Int (HCI), CPI SAP BASIS S/4HANA upgrades and downtime optimization, SAP Disaster Recovery setup,SAP BTP platform. Active life cycle management tools like SAP CloudAlm and Solution Manager Good to have SAP Security and GRC experience. Implemenataion, Sap, Hana

. Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. Scope The Global Data, Business Intelligence and Analytics department is responsible for the development and implementation of global data, BI tools, and reports in Dentsply Sirona working cross-functionally across the enterprise. As a technical expert you will work with data modelers, data engineers and the project manager to define and deliver optimum solutions and participating in data profiling and integration, as well as supporting the project manager in stakeholder meeting where required. This role provides 2nd Line support for BI Solutions, BI Platforms and Data Loading when required. This role is expected to keep abreast of advancements in the BI Tools landscape and works with BI Development manager evaluate their usefulness in the Dentsply Sirona environment. Key Responsibilities Development of BI Solutions delivered through Power BI and SSAS Tabular Education and training of internal users on BI Solutions Technical user support and updating user documentation. Participant in the data modelling process for BI deliverables Participant in the delivery of a new BI self-service strategy and roll out to the different global functions. Leading part in design and development of new BI solutions primarily using Power BI and SSAS Tabular Evaluation and improvement of existing BI solutions and applications Technical Implementation of BI Solution within assigned projects Sizing of Work Items within assigned projects Additional responsibilities as assigned. Education : An academic background, with relevant university degree within Management Information System or similar. Years and Type of Experience : Minimum 5 year or relevant work experience Extensive experience working in a BI environment preferably using Microsoft BI components Key Skills, Knowledge & Capabilities: Demonstrates pro-active and collaborative relationships with team members and stakeholders Demonstrates the Dentsply Sirona Core Values Communicates clearly and concisely to both technical and non-technical audience. Strong analytical skills Strong presentation skills English language - proficiency in verbal and written communication How We Lead the DS Way Actively articulates and promotes Dentsply Sirona s vision, mission and values. Advocates on behalf of the customer. Promotes high performance, innovation and continual improvement. Consistently meets Company standards, ethics and compliance requirements. Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

Position : SAP Concur - Inhouse Consultant Experience : 3 - 5+ years Location : Bangalore We are looking for a passionate Inhouse SAP HCM / Concur consultant for our IT team at Putzmeister to work on exciting global topics and projects. In this role you tasks will be: Customizing in SAP Concur Request / Expense modules Support in Global SAP HCM projects Administration in several cloud applications like recruiting tools, organizational management tools, User support as a second level support function Very well demonstrated strong interpersonal and communication skills; the ability to work well with people from different disciplines; effective communication with senior management, clients, peers, and team members in a global environment 3 5+ years of SAP Concur Consulting experience in Planning, Customizing & Configurating Certified Professional - Expense Configuration For individuals who have deep knowledge & hands-on expertise with SAP Concur applications Completed Advanced Configuration Training for SAP Concur inclusive passed exam Experience in workflows and automate processes using SAP Concur APIs is desirable Expertise with SAP HCM and SAP Concur Business Processes SAP HCM experience is desirable: Experience in managing the data in SAP HCM Request / Expense Advanced Configuration training Collaborate with cross-functional teams to ensure seamless data flow and reporting Experience working with ERP systems and third-party integrations like MS office Friendly, open-minded person Strong problem-solving skills Excellent written and verbal communication skills in English are mandatory

We are seeking a Salesforce Development & Support with 5 to 8 years of expertise in Salesforce Development & Support experience is mandatory. Requirements: Must have 2 to 4 years of experience in Salesforce maintenance and support, with exposure to handling BAU activities and resolving L1, L2 and L3 support tickets. Experience in Service Cloud and Sales Cloud such as CPQ Cloud experience, if they have well and good. Provide day-to-day support for Salesforce users, including handling routine maintenance tasks and resolving support tickets defined as per SLAs. Troubleshoot and resolve L1, L2 and L3 support tickets related to Salesforce configuration, data issues and user access management. Collaborate with cross-functional teams to address and resolve complex technical issues and escalate to senior team members when necessary. Perform routine maintenance tasks such as data cleanup, system configuration updates, and user access management within the Salesforce platform. Document support processes and maintain knowledge base articles for common issues and resolutions. Assist in the implementation of minor enhancements using Flows, Apex, LWC and changes to the Salesforce system as part of BAU activities. Provide end-user training and support to promote effective use of Salesforce capabilities. Solid understanding of Salesforce configuration, data management and user support processes. Experience in troubleshooting and resolving technical issues related to Salesforce, including escalations to L2 and L3 support. Strong analytical and problem-solving skills with the ability to prioritize and manage multiple support tickets. Eagerness to learn and adapt to new technologies and processes. Managed at least 500+ users in an Orl. Salesforce certifications such as Salesforce Certified Administrator.