User Researcher : R3

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

About the Role: (Not looking for Designers)

The UX Research team is looking for an experienced researcher to join our team.

This is an in-office role based in Bangalore, where you’ll help shape the future of our digital adoption products through deep user insights. You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision.

In this role, you’ll take ownership of complex research projects across multiple pods and product areas. You’ll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You’ll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units.

What You'll Do:

• Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution.
• Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features.
• Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design.
• Define target audiences, including end users, customers, and competitors.
• Own all aspects of research planning and execution—from participant recruitment to insight delivery.
• Facilitate team clarity through weekly syncs, office hours, and check-ins.
• Use dedicated research tools for recording and analyzing research sessions.
• Develop affinity maps, personas, and journey maps to help teams connect with users.
• Present research in engaging ways using storytelling, videos, and visual deliverables.
• Guide designers and PMs on how to plan, conduct, and share research.
• Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process.
• Visit customer sites to observe workflows and discover in-context insights; and participate in customer events collecting live feedback and insights.
• Plan and lead enablement workshops on research methodologies and tools.
• Continuously grow your craft and stay updated on trends, tools, and AI innovations in research.

Who You Are:

• 3+ years of user research experience, including at least 1 year of UX research experience in a B2B SaaS or enterprise software environment.
  
• Experience leading research across products and pods, with the ability to align research with larger product and business goals.
  
• Skilled in a variety of research methodologies including interviews, focus groups, usability tests, and surveys.
  
• Experience analyzing and synthesizing qualitative and quantitative data.
  
• Strong project ownership, time management, and ability to manage multiple stakeholders.
  
• Confident and clear communicator who influences design and product decisions.
  
• Enthusiastic about mentoring others and democratizing research.
  
• Willing to conduct field research and work closely with customer-facing teams.

Preferred Qualifications:

• Experience with AI/ML-powered products.
• Comfort with quantitative research methods and data interpretation.
• Familiarity with dedicated research tools like Condens, Maze, Dovetail, or UserInterviews.
• Prior experience working on accessibility testing.
• Strong storytelling skills and ability to tailor communications to different teams.

Key Competencies & Behaviors:

• Communication: Designs and communicates clear research plans, moderates sessions, and reports insights with multimedia storytelling.
• Democratization: Guides and mentors designers and PMs in research practices; creates actionable research outputs.
• Learning Agility: Adapts to various project types, contributes to strategic initiatives, and seeks opportunities to grow skills.
• Drive for Results: Proactively tracks progress, sets up check-ins, seeks feedback, and communicates challenges and wins.
• Research Acumen: Demonstrates mastery in planning and executing studies and synthesizing actionable insights.
• Business Acumen: Aligns research insights with product innovation and market differentiation; collaborates closely with business units.

Join us at Whatfix and help shape the future of digital adoption through impactful user research!

#LI: #Onsite
#WorkType: #Onsite

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.