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Manager - Cx & Ops (Gifting) Swiggy

5.0 - 7.0 years

7 - 9 Lacs

bengaluru

Work from Office

Manager - Operations & Customer Experience (Gifting) We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew s gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and high-quality gifting experiences to our users. What You ll Do Oversee daily gifting concierge operations, ensuring smooth workflows and timely execution from request to delivery. Lead and mentor Assistant Managers (Ops & CX) and Crew Captains, ensuring they consistently share the most relevant and exciting gifting options with users. Driv...

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