5562 Us Process Jobs - Page 24

Customer Advisor - International Voice Process To schedule an Interview call - +91 8660813823 - HR Barsha Requirements:- Excellent Communication skills in English. Minimum 1 year of BPO experience. Candidates who are in Bangalore are only Preferred. Immediate joiners only!!!! Job Description As an International Voice Process Associate for a US Health Care domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 7LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 8660813823 - Barsha barsha@yourpitch.com

Experience in BPO Industry- International Voice only Team Leader - Health and welfare process voice (MUST) Health and welfare - Medicare Hippa Cobra Excellent Comms

Role: Program Specialist (Voice Process) About the Role The Program Specialist is responsible for serving as the customers primary point of contact providing operational and reimbursement support to complex programs within company , including but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance programs. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, being on the phones and working with the appropriate parties to eliminate these obstructions for the customer. The Program Specialist is proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs. Key Responsibilities: Quickly and efficiently respond to incoming calls and faxes, identify how best to assist. Conduct outbound calls of insurance verifications to understand if patients prescribed therapy is eligible for coverage. Document results in appropriate tracking system. Document calls in appropriate tracking systems, and handle/escalate calls per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate. Strict adherence to follow the process SOPs Minimum Requirement: • Experience : The Program Specialist ideally should have two or more years of prior customer service, volunteering, or other customer-facing experience. Prior experience in the US healthcare industry is a must , and the Program Specialist must be a proven problem solver with the ability, drive, and initiative to learn the required healthcare, reimbursement, and customer service skills necessary to support the assigned program(s). Experience in handling sensitive data in US healthcare with high degree of proficiency. Must be familiar with HIPAA guidelines. Candidates should be flexible in working from home or in an office setting per business needs. • Education : The Program Specialist ideally will hold a bachelors degree or a Masters Degree with all Documents from a regular College/University. The Program Specialist should: • Proficient in English, verbal and written • Easily navigate between multiple computer programs with dexterity • Adheres to schedule and meets deadlines. • Demonstrate solid customer service skills. • Understand each customers needs and tailors responses with those needs in mind • Express empathy while speaking with customers. • Be motivated to help customers every day and operate with a sense of accountability and urgency. • Thrive working in a very scheduled and collaborative work environment while also being able to work independently. • Adhere to schedule and meets deadlines. • Express thoughts and instructions clearly in both oral and written communication; i.e. uses grammatically correct, concise language. • Pay close attention to detail and consistently be a keen problem solver. • Adapt to changes and properly anticipate the next process steps when faced with ambiguous scenarios. • Learn information quickly, retain it, and effectively work on multiple tasks simultaneously Shift : 6:00 PM - 03:00 AM Transportation : Cabs are provided as per Neovance's company policy Work From Home for initial Few Months, then Work From Office as per company’s requirement Location: Bengaluru, Karnataka 560001

Customer Support Associate (International Voice Process) Requirements: - Excellent Communication in English. - Minimum 1 year of BPO experience. - Immediate joiners only. Job summary: As an International Voice Process Associate for a customer support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound from customers in a professional and friendly manner. Provide accurate information regarding products, services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Work Location: Manyata Tech Park, Bangalore Salary - Upto 7LPA Shifts: Day Shift and Rotational Shift (5 days work /2 days off) To schedule an Interview call - +91- 6363711915 or share your CV to - deepika@yourpitchh.com

We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15 year old business conglomerate with interests in Health care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health care Domain knowledge, Process Maturity, Operational efficiencies and cost containment delivery models that have successfully delivered business benefits to Fortune 500 organizations. JOB DESIGNATION -Process Associate JOB LOCATION - Jaipur JOB DESCRIPTION Making outbound calls to US to check Claim status, Handling denials and Patient Eligibility. To check Insurance Follow-up Meet the Productivity and Quality targets within stipulated time CANDIDATE REQUIREMENTS/QUALIFICATION/SKILLS Graduates in any Discipline (Undergraduate with Experience) Good Command over English (Oral & Written) Flexible to work in Shifts. Good Analytical Skills Computer savvy Good Listening Skills Benefits : 5 Days a week Both side Cab & Meal Facility

TECH MAHINDRA - HIRING FOR IRELAND CUSTOMER SERVICE PROCESS -FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welc o me to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidate s : Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 9082344785 SHRUTI GOWDA HR Team Tech Mahindra

Hiring For Falcon International Voice Process. Where in you have to give Customer Services Vie the Calls. Job Details- Position: CSE - Qualification: Graduate/Result Awaited/UG - Experience: 12 Months Min is Mus, 48k In - hand, upto 15K INC - Location : Work from Office GGN - Both Side Cab Facilities - Working Days: 5 days, Rotational Week offs, Night Shift - Rounds: AMCAT, HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/8700056965 - Yaashika https://web.whatsapp.com/9557020534 - Deepika 8700413223- Nishant

The Driver Recruiter is responsible for sourcing, screening, and onboarding qualified Class A CDL drivers in accordance with company hiring standards and DOT regulations. This role plays a critical part in building and maintaining a safe, reliable, and professional driving team while supporting overall retention and recruiting strategies. Role & responsibilities Proactively source CDL-A driver candidates through job boards, social media, referrals, and industry platforms Conduct phone screens and interviews to assess qualifications, experience, and cultural fit Review employment, motor vehicle records (MVR), PSP, and criminal background history with the processing team Coordinate the pre-employment process, including drug testing, and document collection Schedule drivers for orientation and provide clear communication about expectations and next steps Maintain accurate records in applicant tracking systems (Tenstreet) Collaborate with management and orientation teams to ensure a smooth transition from hire to seated driver Follow up with new hires during their first weeks to ensure a positive experience and address concerns Assist in retention efforts by identifying and addressing driver concerns early Ensure all hiring decisions are made in compliance with company policies, DOT, and FMCSA standards Preferred candidate profile Strong speaking and writing communication skills. Basic MS tools. Agreements / Contract reading. Accounting. Pre-Sales.

Company:- Travel Designer Group Designation:- Operation Executive : • Handle international and domestic client calls and emails professionally • Need to assist Travel Agents with any query related to booking • Draft and respond to business emails • Provide support to clients with a focus on service excellence • Need to update the system and to Operations Team for confirmations received through hotels : • 1 to 3 years of experience in a similar role • Proficiency in English (verbal and written) is a must • Good knowledge of computers and MS Office • Strong interpersonal and communication skills Rotational Shift Interested candidate also share resume on shivani.p@rezlive.com and 7041306974

Process- Based on Allocation Cust Support (Voice - US/Int. Process)/ Retention & Sales Support (Hospitality Background Preferred)/ Back Office (Non-Voice/Typing Process) Exp- Min 6 months BPO Edu- UG/Grad. Shift 5.5 days/week rotational shifts Perks and benefits Cabs/ Travelling allowance and Incentives*

International BPO Hiring at 24/7.ai Voice & Non-Voice Roles Hi, Greetings from the 24 7.ai HR Team! We are hiring for International BPO roles in Voice, Non-Voice, Technical Support, and Sales processes. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear from you! Location: Bangalore(Kadubeesanahalli) Work Mode: Work from Office Shifts: Rotational shifts Qualification: Undergraduate / Graduate / Postgraduate Process Type: International Voice, Tech Support & Sales Language: Excellent spoken and written English required Salary Details (International Process Only) International Voice Process (Customer Support & Sales) ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months27,00018–24 months30,00024+ months31,000 International Technical Support / Mobile Tech Support ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months25,00018–24 months27,000 International Social Media / Non-Voice Support CategorySalary (LPA)Fresher3.47 LPAExperienced5.17 LPA Note: Minimum Harver Score – B2 is mandatory International Sales / Repair / Tech Spec (Voice/Email) ExperienceSalary (INR/Month)0–6 months23,0006–24+ months33,000 Role complexity: Low to Mid-Level Why Join 24/7.ai? Global career exposure Competitive salary & incentives Growth opportunities World-class training and support Great work culture and modern office environment For More Details / To Apply Contact: Nikhath –Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Join one of the top International BPO companies and shape your future today!

International BPO Hiring at 24/7.ai Voice & Non-Voice Roles Hi, Greetings from the 24 7.ai HR Team! We are hiring for International BPO roles in Voice, Non-Voice, Technical Support, and Sales processes. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear from you! Location: Bangalore(Kadubeesanahalli) Work Mode: Work from Office Shifts: Rotational shifts Qualification: Undergraduate / Graduate / Postgraduate Process Type: International Voice, Tech Support & Sales Language: Excellent spoken and written English required Salary Details (International Process Only) International Voice Process (Customer Support & Sales) ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months27,00018–24 months30,00024+ months31,000 International Technical Support / Mobile Tech Support ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months25,00018–24 months27,000 International Social Media / Non-Voice Support CategorySalary (LPA)Fresher3.47 LPAExperienced5.17 LPA Note: Minimum Harver Score – B2 is mandatory International Sales / Repair / Tech Spec (Voice/Email) ExperienceSalary (INR/Month)0–6 months23,0006–24+ months33,000 Role complexity: Low to Mid-Level Why Join 24/7.ai? Global career exposure Competitive salary & incentives Growth opportunities World-class training and support Great work culture and modern office environment For More Details / To Apply Contact: Nikhath –Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Join one of the top International BPO companies and shape your future today!

Job description Dear Aspirant, *****************We are Hiring for International Semi Voice Process*********************** Interview/Work Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Job Description: The primary role of an agent is to provide service to the customer over a call,chat and provide resolution accordingly. Requirements: 1. Provide support and resolve issues via call,chat and other electronic communication. 2. Excellent verbal communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Semi-Voice Structure: 15k to 19k (Take home Salary after deductions) DOJ: 12th August 2025 Age Criteria: 18Years to Below 35Years Please carry all your educational certificates and Govt ID Proofs (Aadhar and Pan card) for Documentation (Clear scanned copies/Xerox Copies) Job Details: 1. Rotational US Shifts (Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: 2-way free transportation (Home Pickup and Drop) Self to work (STW) Rs.3300 (only for male employees) Medical insurance for self and dependent Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Assessment Test 3. Manager Round If interested, please walk-in to office at 10:30AM for your rounds of interview Interview Date: 22/07/2025(Tuesday) to 25/07/2025 (Friday) Interview Time: 10:30AM to 12:30PM Note: Candidates attended interview within 30 days are not eligible to apply. You can even refer your friend's too You have to be within 23km from the office location.

Profile-Technical Support Package-7LPA(Decent Hike) Exp-min 1yr Shift-Rotational ONLY IMMEDIATE JOINERS Anushika 9511159022 anushika.imaginators@gmail.com

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, ASHUTOSH - 8826528329 GRAD/UG/ FRESHER/ EXPERIENCE PROCESS - TRAVEL/E-COMMERCE/BANKING SALARY- UPTO 38000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS CABS + INCENTIVES IMMEDIATE JOINERS

Detailed JD Overall, Purpose of Job * Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. * Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams * Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities * Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool * Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes * Walk customers/ Provide navigational support on self-service portal * Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines * Place outbound calls to customers when required in line with Client / Company guidelines * Work productively whilst maintaining exceptional call/data quality standards in line with targets * Contribute to the team through open and regular communication with peers / supervisors * Adhere to all company or departmental policies and procedures (personnel and operational) * Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process * Maintain regular and punctual attendance in line with company policies and procedures * Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement * Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer * Good technical aptitude with an ability to learn quickly * Excellent verbal and written communication skills Experience Profile * Prior international BPO work experience preferred * Freshers acceptable Personal Attributes * Able to work on a flexible basis as determined by the business needs * Ability to work under pressure * Team worker * Positive Attitude * Quick Learner * Punctual and Disciplined * Good Communication skills * Customer Focused * Results driven * High standards of Integrity * Attention to detail

NOTE : Its WORK FROM HOME opportunity Immediate joiners only Semi voice / Blended process Freshers & Experienced both can apply Excellent communication mandatory Work Location : Airoli, Navi Mumbai ( Candidate should be in Mumbai other location not preferred ) Work Mode : Post 3 months training it will be work from home Job Description : Travel savvy: passion / experience with travel • Solutions mindset: Efficiently and accurately evaluate case details to determine initial decision on sanctions risk • Polished delivery: ability to communicate in a structured and effective manner • Excellent time management: Resolve cases, providing the required information and details to back up initial decision on time • Quick learner: ability to ramp up quickly and act on feedback constructively • Ability to multi-task while while using multiple client tools Independently driven to learn new applications, technologies, skills and a self-starter • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis • Go Getter, Buck stops with me attitude • Thinking out of box / Logical thinking/ Applier of Common Sense • Travel and airline industry experience and savvy • Ability to successfully gather and analyze information and make recommendations for improvement • Ability to develop effective solutions to difficult problems or situations • Makes effective decisions within his/her authority • Investigates and takes action to meet Expedias needs • With guidance learns quickly on the job. Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience • Responds effectively under stressful situations. Avoids counterproductive behaviors when confronted with frustrating problems or situations • Structures basic information accurately and draws informed conclusions • Is confident about his/her ability to contribute effectively • Takes responsibility for his/her actions and is receptive to constructive criticism Typing 35 wpm as verified by a formal test • ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. • Proficiency in a multi-system environment • Basic internet and web-based application skills School degree or equivalent (required) • College degree (preferred) • Sales/service experience in retail, sales, service or other "helping" business (preferred) • At least 1 years of travel experience (preferred) • Willing to work in rotational shifts with WAH enabled environment Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Hi, Good day ! Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : International voice process Experience : 1 4 years Job Location : Chennai Job Responsibilities: Reviewing new orders for accuracy and completeness New order processing on a web-based system Customer enquiry clarifications Maintain service levels and high levels of accuracy Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status. Maintaining a high level of accuracy with respect to all activities. Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems. Qualification: Any Degree Technical skills: Experience entering data using an alphanumeric keyboard and verifying/proofing entered data. Skill in reviewing, proofing and verifying data. Able to learn new concepts quickly. Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver. Knowledge of basic computer operations. Strong organizational skills. Highly motivated in the performance of sometimes repetitive duties with very low room for error. Please Send ur Updated Resume to this mail id:nivya.avinash@movate.com

Hiring for Non RCM ( International voice process - US Healthcare ) Work from office ; ctc upto 3lpa Package - Upto - 3.3 LPA Location - Hyderabad Working days - 5 days working Shift Timings - 6:30 PM - 3:30 AM Week offs - Saturday & Sunday week off Transport - 2 way cab (under 30kms) Experienced : 3.3LPA Experienced : Min 6m to 12 Months Experience is needed in any international voice or semi voice process Education - Graduation mandate (Not Eligible B.tech) Relieving Letter mandate Walk In - Hyderabad Interested candidates can share your updated resume to HR Harika -7842137942(share resume via WhatsApp ) Refer your friend's / Colleagues

Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. Comply with set standards of customer service Required Candidate profile Achieve individual revenue and customer service targets Be the voice of brand Support other departments as required Adhere to company regulatory requirements such as data protection, data privacy

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English Fresher/experienced eligible Salary - 3.5Lpa - 5.5Lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 8085124583 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Collection/ Travel 5.5 days working- Rotational shift and off any sales exp would also work

This role is for Jr. Pharma/ Healthcare Recruiter, Mohali location The working hours for this position: 6:30 PM IST to 3:30 AM IST (night shift) Please apply only if you have an educational background listed below : B.Sc Life Sciences B.Sc Biotechnology B.Sc Microbiology B.Sc Biochemistry B.Sc Genetics B.Sc Botany B.Sc Zoology B.Sc Environmental Science B.Sc Biomedical Science B.Tech Biotechnology B.Pharma If interested please share your resumes at Priya.Khanna@spectraforce.com Key Responsibilities: Responsible for the complete recruiting life cycle including updating job boards, direct sourcing activities, preliminary phone interviewing, and negotiation of compensation packages. Recruiting through job search engines, existing candidate relationships, referrals, and other sourcing techniques. Screening candidates based on the requirements specified by the department head or manager. Maintaining regular communication with candidates from the first contact till the release of offer letters. Coordinating salary expectations, negotiations, benefits, and interviews. Knowledge, Skills, and Attributes: Positive, flexible & assertive work approach. Excellent communication skills (verbal and written). Ability to work independently with minimum supervision in a fast-paced agency environment. A strong will to learn and stay up to date with new technologies. Professional, adaptable, and resilient - ability to withstand setbacks, yet apply 100% effort throughout the workday. Goal-oriented and ambitious. Advanced computer skills, especially in MS Word, MS PowerPoint, and MS Outlook. A highly motivated individual and a quick learner of complex technologies and tools. Must have demonstrated ability to work within tight deadlines. Willing to work night shifts.

Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Claims management and/or customer service experience desired. Bachelors degree preferred, or any equivalent combination of education and experience. Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required to represent Infinx Clients. Computer skills including Microsoft Office Suite. Skills to work independently and be resourceful with the ability to multitask. Experience 1 to 3 years experience US calling process or International voice process. Job Description The job involves an analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This will include a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol. Job Responsibilities A successful candidate will perform the following activities: Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards. Complete and send appropriate claim forms according to CMS and third-party payor guidelines. Follow up with medical insurance payors regarding the status of outstanding claims. Contact patients and guarantors regarding outstanding self pay balances due. Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals. Document all actions taken in appropriate Infinx or Client host system. Adhere to HIPAA, patient confidentiality and compliance requirements at all times. Research payor rules and regulations to maintain current payor knowledge. Demonstrate service excellence to all patients, clients, and employees of Infinx. Meet individual and team goals for productivity, quality and results to Clients.

Make outbound calls to insurance companies for claim status and eligibility verification. Follow up with insurance carriers based on client appointments. Track and update the status of unpaid claims. Adapt to various voice-based processes. Perks and benefits One free meal Retention bonus 30 leaves per year