US Healthcare Lead-Payer Side-PIDM

US Healthcare Lead-Payer Side-PIDM

Experience:Min 3 Years

Mandatory Skill:Payer Side,PIDM,PDM

Key Responsibilities:

Should manage a large team and coordinate with other functions

Floor walk regularly to supervise, coordinate and monitor day-to-day operations & metrics

Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client

Manages inventories and Reports.

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

Communicates deadlines and goals to team members

Develops strategies to promote team member adherence to company regulations and performance goals

Conducts team meetings to update members on best practices and continuing expectations.

Provides quality client handling, including interacting with clients, answering queries, and effectively handling customer complaints

Organize daily/ weekly /monthly team meetings to update the associates on any process changes, quality issues , production details and team SLA

Preparing and sharing of various day-to-day operations reports

Should handle Change Request and coordinate with various teams to bring it to a completion

Required Skills:

Team handling skills

Willingness to work in rotational shifts/night shift/ permanent shift

Knowledge of basic quality tools.

Proficiency in MS Office (PowerPoint, Excel & Outlook)

Good communication skills

Highly focused and energetic

Problem solving & result oriented skills