44 Us Clients Jobs - Page 2

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 7760984460 / 9686682465 / 7259027295

Sales executives are responsible for selling a company’s products or services to potential customers/clients in the US Market. They are often regarded as the face of the company and the primary point of contact for clients - Night Shift

Key Responsibilities / Job Description: • Lead and manage the entire Record to Report (RTR) process, ensuring timely and accurate preparation of financial statements for US multi-unit restaurant clients. • Oversee month-end/quarter-end/year-end close processes, ensuring adherence to deadlines and accuracy of all financial records. • Provide strategic guidance on accounting and reporting issues, ensuring compliance with accounting standards, regulations, and internal policies. • Review and ensure accuracy in financial reporting, including balance sheet reconciliations, journal entries, and financial statement packages. • Lead and manage a team of junior accountants, ensuring their professional growth, effective training, and high-quality work output. • Review and approve variance analysis, providing insight and recommendations for improvements to senior management. • Provide oversight for Cash Flow forecasting, ensuring accuracy and alignment with business operations. • Coordinate with internal and external stakeholders for the preparation and review of audit and tax requests. • Review accounting policies and provide guidance on the adoption of new accounting standards and guidance. • Act as a liaison between senior management and junior teams, providing regular updates on the status of financial reporting and process improvements. • Assist with high-level budgeting, proformas, and financial forecasting for key stakeholders. • Evaluate and optimize financial processes, ensuring efficiency, accuracy, and compliance with internal controls. • Collaborate with cross-functional teams to provide financial insights that support business decision-making. • Ensure that all RTR activities are in alignment with corporate strategy and client requirements. Pre-requisites: • Qualified CA, MBA in Finance, or similar advanced qualification. • Extensive knowledge of US GAAP and accounting standards, with experience in leading accounting teams and strategic decision-making. • Advanced experience in accounting software, particularly QuickBooks / Sage Intacct / Oracle Net Suite, R365 and other ERP tools. • Proven leadership abilities, with experience in managing and mentoring teams of accountants. • Strong communication and presentation skills, with the ability to engage with senior stakeholders and clients effectively. • Strong analytical, problem-solving, and decision-making skills, with the ability to identify and resolve complex accounting issues. • In-depth experience in financial reporting, budgeting, forecasting, and compliance activities. • Ability to manage multiple priorities and projects simultaneously while meeting deadlines and maintaining high-quality standards. • Strong organizational and time management skills. A proactive and results-driven mindset, with a desire to continuously improve processes and achieve business objectives.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners Graduates or Undergraduates CONTACT: Smriti- 6307590589

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Hiring Alert||Wns hiring|| Project Management Co-ordinator Location: Gurgaon (U.S shifts) Department: Project Management Co-ordinator Qualifications Experience: Minimum of 5 years in project management, with a proven track record of delivering complex projects for U.S.-based or global clients. Technical Skills: Proficiency in project management tools such as Jira , Asana, or Microsoft Project. Experience with Agile methodologies is highly desired.himalayas.app Communication: Excellent verbal and written communication skills, with the ability to influence and collaborate effectively across diverse teams and stakeholders. Organizational Skills: Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Education: Bachelors degree in Business, Project Management, or a related field. PMP or equivalent certification is a plus If profile found suitable- kindly connect on ashina.aggarwal@wns.com

Responsibilities: * Manage team performance & development * Collaborate with US clients on hiring needs * Ensure timely delivery of top talent * Lead US IT recruitment efforts * Oversee candidate sourcing & selection process

Responsibilities: * Prepare detailed structural drawings & models for US based projects using Revit & AutoCAD software. * Interpret redlines, sketches, and markups from engineers. * Ensure compliance with US codes and standards (IBC, AISC, ACI, etc.) Flexi working Performance bonus

Senior Node.js Developer (10+ yrs) backend role for remote, full-time role. Architect scalable REST/GraphQL APIs, collaborate with frontend, DevOps & product teams, write clean, reliable code, mentor juniors, debug apps & communicate with US clients. Required Candidate profile Senior Node.js Developer (10+ yrs) backend role, Expert in JS (ES6+), async, MongoDB/PostgreSQL, API design, OAuth/JWT, Git, Docker, CI/CD, AWS/GCP/Azure. Self-driven, knows TypeScript/microservices.

Looking for a passionate Engineering Manager with deep MERN stack experience (MongoDB, Express.js, React.js, Node.js). Lead and mentor a team while coding impactful solutions in a collaborative, agile environment. Required Candidate profile Lead & mentor dev team, contribute to code/architecture, drive agile practices, collaborate cross-functionally, ensure scalable solutions, spend 25–50% on hands-on coding and communicate with clients.

Role & responsibilities Prior experience working with U.S. clients and in US time zones. Experience with Contract management , Contract administration or Accounting (CA inter drop out and with some accountant background will also work out who has experience in handling contracts and legal experience) Advanced skills with Excel including data analysis, reporting, and document formatting. Excellent written and verbal communication skills with the ability to manage professional correspondence and virtual meetings. Strong attention to detail, proactive follow-up, and ability to work independently across distributed teams.

Preferred candidate profile Should have Minimum 2yrs of EA virtual assistant experience(global experience).* Should have max 30days notice period or currently serving.* Role & responsibilities Excellent oral and written English communication skills. Proficiency with UK accent. Willingness to work UK shifts (1pm-10pm). Hybrid work mode with initial 3-6 months as full-time WFO. Candidates should have received commendations or high ratings for their work efficiency from overseas clients in their current job. 2-9 years of prior experience as a virtual assistant for UK/ Australia/ US clients, managing: Calendars (scheduling meetings, managing conflicts) Travel arrangements (air, rail, cab, hotel bookings) Expense booking for reimbursements Advanced PowerPoint skills Market research skills (P&L checking etc)

Senior SEO Executive SEO, AI & Social Media Optimization Location Pune, Maharashtra, India Employment Type Full-time Experience Level 3 -5 years About the Role We are seeking a dynamic and experienced Senior SEO Executive to join our innovative digital marketing team. In this role, you will lead the development and execution of advanced SEO strategies that integrate AI optimization and social media optimization to enhance our online presence. Your expertise will be pivotal in driving organic traffic, improving search engine rankings, and ensuring our content resonates with both users and AI systems. Key Responsibilities Develop and Implement SEO Strategies Conduct Keyword Research Optimize Website Content Perform Technical SEO Audits Lead Link-Building Initiatives Integrate SEO with Social Media Monitor and Report Performance Stay Updated on Industry Trends Qualifications and Skills 3- 5 years in SEO with proven success Technical proficiency in HTML, CSS, JS Analytical skills with tools like SEMrush, Ahrefs, Google Analytics Knowledge of AI optimization and content structuring for AI Social media integration experience Excellent communication skills Adaptability to evolving digital landscapes

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.

About the Company Our client is a fast-growing B2B insights and intelligence provider, helping global enterprises uncover new revenue opportunities through data-driven decision-making. Their proprietary platform tracks market shifts across 30,000+ topics and is widely recognized for connecting trends across industries in a predictive, actionable way. They work with many of the worlds leading corporations and are known for their unique blend of technology and expert analysis. The Opportunity Were hiring a Vice President / Senior Vice President – Global Sales to lead a geographic revenue "Tower" (e.g., North America, Europe, or Rest of the World). This is a senior, high-impact role reporting directly to the CEO. Key Responsibilities Lead enterprise sales and drive $2.5M–$5M in annual revenue Build and scale a sales team of 15–20 sellers Personally close deals in the first 3 months to develop a scalable playbook Sell to large global enterprises ($500M–$50B) across key industries Identify and fix sales inefficiencies; establish repeatable best practices Collaborate with marketing, product, and strategy teams Mix of strategic consultative sales + high-velocity deals (1 day–3 months) Ideal Profile 14+ years in B2B sales (research, consulting, or B2B tech preferred) Closed $1.5M+ in new business annually Proven team-builder and sales strategist Entrepreneurial, hands-on, and growth-driven Why This Role? Global revenue ownership Platform-led, not service-based Direct CEO reporting line Opportunity to scale the next growth phase

Exciting Opportunity US Healthcare Recruiter at InteliX Systems Were hiring experienced and passionate US Healthcare Recruiters who are ready to grow in a fast-paced, rewarding environment. Location: Hyderabad Shift: 6:30 PM 3:30 AM IST (Night Shift) Responsibilities Source, screen, and recruit qualified healthcare professionals (Nursing, Allied Health, Admin roles) for US-based clients Manage full-cycle recruitment from sourcing to onboarding Conduct interviews, assessments, and reference checks Collaborate with clients to understand their staffing needs Stay updated with US healthcare rules and staffing trends Requirements 3+ years of exclusive US Healthcare recruiting experience OR 5+ years of US Recruitment experience (Healthcare / IT / Non-IT) with the last 23 years in US Healthcare Strong communication and interpersonal skills Proficient in sourcing through job boards like Indeed, Vivian, Travel Nurse Source, Allied Travel Careers, DocCafe, Doximity, as well as ATS platforms, LinkedIn, and Facebook. Good negotiation skills for rate discussion and candidate closure Experience in license and certification verification. Knowledge of tax terms (W2, 1099, Full-time) and stipends Perks and benefits Competitive salary + performance-based incentives Drop cab facility for female employees Fast-track career growth in US Healthcare Recruitment Supportive team and professional development Location: InteliX Systems, Hyderabad Apply Now: Send your resume to swathi.kolisetty@intelixsys.com Contact: 6301535020

-Design, develop, test & maintain MERN stack apps using React.JS, Node.JS, MongoDB & Express.JS. -Strong knowledge of RESTful APIs, JavaScript(ES6+), HTML, CSS, & modern frontend frameworks -Experience with Git, CI/CD pipelines & agile development

Job Title: Sales and Support Executive Experience Required: Minimum 1 Year Location: Remote Job Type: Full-time Job Overview: We are looking for a dynamic and customer-focused Sales and Support Executive with at least 1 year of experience in sales outreach and client support. The ideal candidate must have a fluent US accent, strong cold calling skills, and the ability to convince prospects to schedule product demos. In addition to verbal communication, strong written skills and proficiency in MS Office tools (Word, PowerPoint, Excel) are essential for success in this role. Key Responsibilities: Perform cold calling to engage potential clients in the US market . Build rapport and effectively communicate the value proposition to schedule product demos. Respond promptly to customer inquiries via phone, email, or chat, and provide first-level support. Draft professional emails and follow-up communication with leads and customers. Create and manage basic documentation, reports, and presentations using MS Office tools. Maintain accurate records of all interactions and leads in CRM systems. Collaborate with internal sales, marketing, and product teams for seamless customer experience. Must-Have Skills: Fluent US Accent: Clear and confident communication tailored for US-based clients. Cold Calling Expertise: Comfortable and experienced with outbound calling and lead engagement. Persuasive Communication: Strong ability to convince prospects and secure demo appointments. Written Communication: Excellent written English for emails, reports, and documentation. MS Office Proficiency: Hands-on experience with Word , Excel, and PowerPoint for creating proposals, reports, and presentations.

International Voice Process - Customer Support Location - Pune Eligibility - UG/G with min 6 month exp in Voice Process/Customer Service WFO-5 days working Night Shift Immediate Joiner CTC - 4 LPA to 4.92 LPA Contact- 9116066808/9256424833