202 Us Banking Jobs - Page 6

Hiring for Quality Assistant Manager International Banking process Experience. ( KYC/ AML/ client On boarding Job description Essential Duties and Responsibilities: Responsible to ensure the required number of evaluations i.e. Quality, CSAT, Complaints etc. are completed as agreed with clients for KYC/ AML process. In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Conducting / attending regular Gauge RNR & Calibrations with team to maintain level of knowledge of the supervisory staff Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis Responsible for super audits to ensure adherence of Compliance and Quality guidelines agreed between operations / clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Manages quality related escalations and preparing RCAs with closure with operations and client Managing shift timings & leaves for the Quality and training team Manages and takes accountability of grooming quality analysts, trainers and advisors to meet process and functional expectations Foster team work environment Maintain team engagement and improve employee knowledge retention & Performance Being proactive in identifying learning and development needs of the team members/advisors Managing training department and New hire trainings for the program Understand the training needs shared by internal and / or external customer(s), manage and improve the performance of the program / process, prepare training plan, coordinate and liaise with various teams to effective execution To ensure continuous improvement in the training performance of the process To define, standardize and monitor training and quality parameters and thereafter make recommendations for ongoing improvements. Spearheading continuous improvement in training and quality metrics of the programs and to drive improvement projects across businesses Establish and maintain communication with clients to understand needs, resolve issues, and meet expectations. Education & Experience: Minimum Graduate Should have knowledge of Six sigma and lean methodology Overall Years of Experience and required Skill Sets: Minimum 6 - 10 years with 2 yrs of people managerial experience in Quality and training Experience in Customer Service would be preferred in BPO industry (voice) Knowledge in operation will be an added advantage Work Requirement 5 days working 24/ 7 shifts Relevant experienced Interested candidates please share your resume to ramya.ramya1@teleperformancedibs.com PH No: -8050980644 ( 11 am to 5 pm ) Skills: AML/ KYC/ KYB/ transaction monitoring/ Client on boarding/ merchant on boarding . Role: Customer Success, Service & Operations - Other Industry Type: BPM / BPO Department Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations Best Regards Ramya V

Key Responsibilities: Manage day-to-day servicing activities for a portfolio of US residential mortgage loans. Process mortgage payments, payoffs, escrow analysis, and account maintenance. Handle customer service inquiries related to billing, payments, escrow, taxes, insurance, and amortization schedules. Monitor delinquent accounts, send notices, and assist with loss mitigation processes when necessary. Coordinate with tax authorities, insurance companies, and internal departments to ensure timely payment and account accuracy. Ensure compliance with all federal and state regulations including RESPA, TILA, CFPB guidelines, and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, etc.). Review and interpret servicing guidelines, investor rules, and client instructions. Maintain accurate records and perform data entry into mortgage servicing systems (e.g., MSP, Black Knight). Support audits and reporting requirements as needed. Qualifications: Education & Experience: Bachelors degree in Finance, Business, or a related field (preferred). 2+ years of experience in US mortgage servicing, preferably in a banking or financial institution. Experience with mortgage servicing platforms (MSP, Black Knight, LoanServ, etc.). Skills & Competencies: Strong knowledge of US mortgage regulations and servicing requirements. Excellent analytical and problem-solving skills. Effective verbal and written communication skills. High attention to detail and organizational skills. Ability to work independently and as part of a team in a fast-paced environment. Proficient in Microsoft Office (Excel, Word, Outlook). SHARE YOUR CV TO HR MANSI- 9008962148

Hiring KYC with Sanction, Profile, required excellent English with a minimum exp of 1 Year in International KYC process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Online interview only * Required Candidate profile Should have International KYC Process experience / FATCA Graduation is Must Salary up to 5.5 LPA call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *

Greetings!!! We are hiring for international banking process for top MNCs' For further queries feel free to contact or share your cv on whatsapp HR Akash 8884496981 HR Muskaan 8884496984 HR Shiva 7996772782 Job role: International banking Salary: upto 7 lpa Shift: Day rotational shift/ US rotational shift Location: Bangalore Graduation not required Roles and Responsibilities (International Banking Voice Process): Handle inbound and outbound calls from international customers regarding banking services, account queries, and transaction support. Assist with issues related to fund transfers, credit/debit card services, foreign exchange, and digital banking. Ensure strict compliance with international banking regulations and data security protocols. Escalate unresolved issues to appropriate departments while ensuring timely follow-up and customer satisfaction. Identify and report suspicious transactions or potential fraud as per company guidelines. Maintain call documentation and ensure accuracy in all customer-related data entries. Educate customers on banking products, services, and tools while promoting digital banking usage. Achieve performance targets including call quality, first-call resolution, and customer satisfaction scores. Participate in regular product and compliance training to stay updated with global banking standards. Maintain a professional and empathetic tone in all interactions, ensuring a seamless customer experience across different time zones. Preference: Prior experience in international voice process or banking domain preferred. Strong communication skills in English. Familiarity with global banking procedures, KYC, and compliance standards. Ability to work in rotational shifts and handle international customers across time zones. Proficiency in CRM tools and call-handling systems. Excellent problem-solving skills and customer-first mindset. Strong attention to detail and ability to work under pressure. Thanks and regards, Rivera Manpower Services

In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refreshers programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id milki.bisht@nlbtech.in

Process Trainer BPO Total 3 yrs exp out of this 1 yrs as BPO Process Trainer on the paper TNA TNI TTT Refresher NHT PKT Immediate Joiner Call/WhatsApp cv if you have Banking process exp Sri 8851792136 Neha8287267407 Required Candidate profile Graduate Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst International BPO (Voice Process) Location: Noida Shift: Rotational Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a QA in International Voice Process. Strong in call auditing, feedback sessions & quality metrics. Good knowledge of quality tools (e.g., RCA, calibration). Excellent verbal and written communication. Salary: Up to 70,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Quality Analyst" in the subject. Email Us: akansha.sharma3@gmail.com

We're looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English . This role requires you to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients , assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. Provide clear and effective communication in both Spanish and English, ensuring client needs are met in a timely and professional manner. Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction . Assist in the development and maintenance of Spanish-language customer support materials and documentation. Prepare and present reports on process performance, improvements, and client engagement metrics. Maintain accurate, up-to-date records of all process documentation in both Spanish and English. Ensure compliance with relevant regulations, quality standards, and company policies . Qualifications: Fluency in Spanish (Minimum B2 level) and English is required . Minimum 6 months of BPO experience is mandatory . Proven experience in process management, project management, or related roles. Strong analytical and problem-solving skills with the ability to think critically and resolve issues. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Clearing the Spanish interview round is mandatory for the bilingual process .

Provides final approval Underwriting of mortgage loans. Manage loans using all Encompass functions. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms.4C’s of Underwriting Required Candidate profile 2-6 yrs exp. in US Mortgage Loan Processing • Minimum 2 years of experience in conventional/govt end-to-end underwriting • Well-versed with all 4C’s of Underwriting (Asset, Income, Credit & Collateral

We are hiring for Froud Analyst Mininmum 6 month experience is mandate in banking or froud analyst salary - 26k to 29k in hand + incentives 5 days working 2 rotational week off 1 way cab facility available Rotational shift HR Arti 9522754537

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 7760984460 / 9686682465

Job Description Document Review: Examine and verify the accuracy of mortgage documents submitted by applicants. Data Entry : Accurately input applicant information into the mortgage processing system. Customer Interaction: Respond to customer inquiries via phone and email, providing updates and clarifications on the mortgage process. Compliance : Ensure all processes comply with regulatory standards and company policies. Follow-Up : Coordinate with various departments to ensure timely processing of mortgage applications. Reporting: Prepare and submit daily/weekly reports Due to Night Shift Requirement-Male candidates will be preferred

Candidate with B.Com, BBA in Finance, or MBA in Finance Two to three years of experience working in a financial institution Understanding of US financial transactions, US culture, and banking regulations Knowledge in Wire Transfers and ACH

We are actively hiring for a Process Trainer!!! Location- Goregaon. Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator / Transaction Monitoring / AML / KYC/ / KYB Sal up to 7lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Shruthi@9008812627 Email ID shruthic@thejobfactory.co.in

Please find below the Position Details for - Positions - -Process Specialist. - KYC/AML/Fraud Management Job Location - BENGALURU CTC - BEST IN INDUSTRY **** INTERVIEWS F2F - On WEDNESDAY - 11th June 25 - in BENGALURU **** CALL - Diksha Sharma - 9319070568 diksha@brownbricks.co.in Experience - Minimum 2 years full time experience after Graduation Qualification: Any Graduation degree, apart from BCA, BE & BSC computer science Note: Notice Period : Immediately 30 days Shift Timings : Rotational Shift Work from office, Bangalore. Candidates should have good communication Skills Only international KYC/AML experience is considered Should be flexible with night shifts. **** INTERVIEWS F2F - On WEDNESDAY - 11th June 25 - in BENGALURU**** BRIEF JD - Skills required Job Description Roles & Responsibilites- Delivering on metrics provided Quality training and reporting on performance Advanced Knowledge of banking systems Expereince of UK banking on Fraud and AML Provide training and workshops for team members Ablity to manage escalation Qualification- Graduate/ Post graduates from higher education studies 2-5 years of experience in Fraud management Knowledge og applications including Experion, T24 and UK or US Payment System is preferred Intermittent knowledge in MS Excel, Power point Effective communication skills CALL FOR INTERVIEW DETAILS - Diksha Sharma diksha@brownbricks.co.in 9319070568 Thank you BrownBricks HR Solutions

We are hiring for international and Domestic Customer Service voice Process.any graduate or undergraduate, with or without experience can apply. salary between 18k to - 31k in hand, Good Comm skills Required. Call/Whatsapp HR Mona-8168335948

Dear candidate, Greetings from [24]7.ai International BPO Bangalore Mega job drive is going on for international voice and Non-voice process in [24]7.ai. Address: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087 Mention Sagar.K (code-090) on top of your resume before coming to office and meet Sagar.K Contact number -8454067515 Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in rotational night shifts (US) Salary Range: INR 2,83,772 - 4,00,008 P.A + (Incentive + Goodies) We have a salary slab starting from 14K to 18K for non-voice. Whereas for voice, 18K to 31K, depending on your experience. *Age limit: 18+ to 35 years and below. Job Designation: Associate and Senior Associate. Benefits: Free Transport facility both Pick and Drop. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones Eligibility Criteria: PUC/12th, Undergraduate/Graduate (BCom, BBA, BSC, BCA, BE, BTech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Contact HR Sagar.k (Reference code-090) Email: Sagar.vivek@247.ai Phone: 8454067515

Hiring for AML / KYC / KYB / Fraud Investigation Bangalore Location Min 1 year exp 5 days work 2 week off 1 way transport US Rotational shift & Off Call HR Raksha@900969073 raksha@thejobfactory.co.in

International Voice – Banking Process Walk-In Interview – Freshers & Experienced Welcome! Excellent English Communication Night Shift Readiness Salary: Up to 6 LPA Work with Top International Banking Clients call avez 8951772890

US banking voice process Shifts - 24/7 rotational shifts including night shifts 5 days working any 2 rotational week offs Candidates from within hiring boundary (only Mumbai) Qualification - Graduate freshers or HSC with minimum 6 months exp Required Candidate profile DRUG TEST MANDATORY Salary - Fresher - 27k in hand 6 months exp - 29700k in hand 1 year exp - 30,700k in hand 18 months exp - 31700k in hand 24 months exp - 34400k in hand

The Cryptocurrency Transaction Monitoring Analyst is responsible for ensuring the quality and integrity of cryptocurrency transactions by conducting thorough monitoring and analysis. This role focuses on quality assurance and compliance, ensuring that all transactions adhere to regulatory standards and meet the client's quality expectations. The Analyst will be instrumental in identifying potential risks, investigating anomalies, and ensuring adherence to established procedures. Key Responsibilities: • Transaction Monitoring: Continuously monitor cryptocurrency transactions to detect suspicious activities, potential fraud, and other compliance issues. • Quality Assurance: Ensure the accuracy and completeness of transaction monitoring reports, adhering to both regulatory requirements and client-specific quality standards. • Analysis and Reporting: Analyze transaction patterns and generate detailed reports highlighting findings, anomalies, and trends. Provide actionable insights and recommendations for improvement. • Compliance: Stay up-to-date with relevant regulations, industry standards, and best practices to ensure all monitoring activities are compliant with legal and client requirements. • Investigation: Conduct in-depth investigations into flagged transactions, collaborating with internal teams to resolve issues and mitigate risks. • SAR : Narrative writing with appropriate structure to be followed for SAR filing • Documentation: Maintain comprehensive documentation of monitoring activities, investigations, and compliance measures. • Continuous Improvement: Identify opportunities to enhance monitoring processes and tools to improve efficiency and effectiveness. Should Be Excellent Communication Night Shift Both Side Cab Work From Office Immediate Joiner Gurgaon Location Immediate Joiner Call For More Info 9151206474 Or share your cv at milki.bisht@nlbtech.in

Graduate with 6 months banking experience Salary - 28,950 in-hand+ incentives 5 days working with any 2 week off Rotational shift Perks and benefits plus Incentives Based on performance Upto 5000 pm.

Role & responsibilities Relevant experience as a AML investigator in a transaction monitoring and SAR writing capacity or equivalent experience or education • Working knowledge of Transaction Monitoring systems (e.g. Actimize, Mantas) for Correspondent Banking clients • Ability to identify, escalate and communicate issues to management in an effective and succinct manner. Effective decision-making skills and strong problem-solving skills • Strong knowledge of AML laws (USA PATRIOT Act), regulations (Fed, SEC, FINRA) and their application to the supported products/business lines • Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting. Applied experience of effective internet search techniques. Excellent writing and communication skills

Dear Candidates, Greetings From Teleperformance!!! Graduation Mandatory Conduct KYC due Diligence for business clients. Minimum 6 months experience in Customer KYC/AML Should have experience in International KYC with UK/US Banks. 5 days working with Saturday and Sunday fixed week off Job Location: Perungalathur Salary Max :5.50 LPA Night Rotational shift. Pick up and drop provided. Interested candidates please walk in Directly with your updated resume along with ID Proof and contact HR Hema. Regards Hema Assistant Manager.