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2.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Openings for Transaction monitoring Min 2 years of exp No Notice 5 days work 2 week offf 1 way transport US Shift Rotational week off Walkin Interview Bangalore Location Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 3 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Mumbai
Work from Office
- Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills HR Connect - Ms.Durga - 80721 35893 Required Candidate profile - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply - Immediate joining - Ready to work in Rotational shift - 5 Days working with 2 days rotational shift
Posted 3 weeks ago
4.0 - 8.0 years
6 - 11 Lacs
Pune
Work from Office
Designation: Team Leader Essential Qualifications: Graduate / Postgraduate Location: Pune Department: Operations Banking & Financial Services Reports To: Team Manager Relevant Experience (In Years): Graduate / Postgraduate with minimum 3-8 +years of experience in US Banking Industry ( KYC/Account servicing/AML) Shift US Shift 5.30pm or 6.30 pm to next 9 hours Both side cab available 100% WFO Rounds Of Interview 2 Target Orgs – CITI, Wells Fargo, Wipro, Infosys, Capgemini, Similar etc.... Job Summary : The Team Leader will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks. Key Responsibilities: Need to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure and aggressive timelines. Reviews and investigates customer cases, reports, and work for KYC, AML and/or organizational risk. Responsible for early detection of suspicious activity Create, update, and maintain customer records in the CIF system based on documentation and internal policies. Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP. Maintain productivity and quality benchmarks as defined by the SLA. Provide mentorship to new joiners and support their training during training/OJT phase. Perform quality control checks to ensure data accuracy and completeness. Periodically Review SOP/KOP process procedure and update for any changes on time Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate Work collaboratively with a diverse team of operational agents, subject matter experts, PEX & MIS team. Filter and clean data by reviewing Business operation reports and performance indicators reports to locate and correct the problems. Having regular contacts with stakeholders (line of business onshore) to address issues and share data points & progression reports on timely manner. Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas Key Skills & Competencies: Good understanding of US banking processes, especially related to CIF/KYC/AML. Strong attention to detail and accuracy in reports Analytical thinking with good problem-solving skills. Proficiency in MS Office applications (especially Excel). Good communication skills (verbal and written)
Posted 3 weeks ago
1.0 - 6.0 years
4 - 4 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Urgent Hiring For International Chat Process Experience- Minimum 1 Year banking experience (AML, Dispute, Fraud, Chargeback) Undergraduate can apply. US Shift (Rotational) Salary - 36k-38k In hand Immediate Joiners Only Connect on : 9111762733 Required Candidate profile Minimum 1 Year banking experience (AML, Dispute, Fraud, Chargeback) Excellent verbal and written communication Problem-solving and time management skills Immediate joiners only
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Noida
Work from Office
Location: Noida Shift Timings: Flexible (Rotational Shifts) Please share your cv at surbhi.malhotra@nlbtech.com About the Role: We are seeking motivated and adaptable freshers to join our team in the Banking and Financial Services sector. This is an excellent opportunity for individuals looking to start their careers in a dynamic industry, with multiple process roles available, including research, remediation, keying, and data entry. Key Responsibilities: Conduct research and analysis to support various banking and financial processes. Perform tasks such as remediation, keying, data entry, or other activities depending on the process requirements, which may involve check adjustments, returns, exceptions, or other related areas. Ensure data confidentiality and integrity throughout the workflow. Work collaboratively with team members and other departments to meet project deadlines. Adapt to assigned tasks within the process as per business needs. Consistently meet performance metrics and quality standards. Training and Support: Comprehensive process-specific training will be provided to help you succeed in your role. Perks and Benefits: 2-way cab pick-up and drop-off facility for a stress-free commute. One complimentary meal provided during the shift. Exposure to multiple functional areas, enhancing your professional growth. Supportive work environment focused on learning and development. Please share your cv at surbhi.malhotra@nlbtech.com
Posted 3 weeks ago
1.0 - 3.0 years
1 - 4 Lacs
Noida
Work from Office
Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts Please share your cv at surbhi.malhotra@nlbtech.com
Posted 3 weeks ago
1.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greetings from THE JOB FACTORY !!! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities. For More details call : HR PAVITHRA T@ 9538878908 (Call or whatsapp) Email id : pavithrat@thejobfactory.co.in Responsibilities: CREDIT CARD PROCESS US BANKING TOP BANK - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: Fresher or Experience both can apply - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More details call : HR PAVITHRA T@ 9538878908 (Call or whatsapp) Email id : pavithrat@thejobfactory.co.in ONLY BANGALORE LOCATION ****DO REFER YOUR FRIEND'S****
Posted 3 weeks ago
1.0 - 3.0 years
1 - 4 Lacs
Noida
Work from Office
Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts
Posted 3 weeks ago
8.0 - 12.0 years
7 - 12 Lacs
Gurugram
Work from Office
Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation Status: Full Time Sector-48, Gurgaon (Work from Office) Hours: Monday Friday, 9:00am - 5:00pm EST Candidate with US/UK banking industry will be considered only Key Responsibilities: Team Management: Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts. Provide guidance, training, and support to team members to ensure high performance and professional development. Conduct regular team meetings to review performance, address issues, and communicate updates. Variance Monitoring and Resolution: Oversee the identification, monitoring, and tracking of variances to ensure timely resolution. Ensure all reconciliations are supported with detailed documentation on a daily basis. Reconciliation and Reporting: Supervise the preparation of bank and account reconciliations. Ensure the accuracy and completeness of general ledger maintenance. Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported. Ensure timely transfer of funds and maintenance of ongoing reconciliations. Ensure reporting to clients is completed within SLA requirements. Financial Transaction Management: Oversee the application of postings and reversals of financial transactions. Ensure thorough analysis and decision-making based on financial information. Supervise investigation activities related to payments and adjustments. Manage correspondence related to financial transactions. Additional Duties: Support convenience cheque processing. Perform other related duties as assigned by senior management. Qualifications and Requirements: Educational Background: Post-secondary education in accounting or finance preferred. Experience: Minimum of 5 years of accounting experience in a banking environment or accounts receivable position. Previous supervisory experience in the financial sector is an asset. Fluent in English; Skills and Competencies: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and all Microsoft Suite Applications. Demonstrated ability to work within time constraints and manage multiple priorities. Excellent communication and interpersonal skills. Highly motivated with the ability to work independently and as part of a team. Demonstrated ability to implement change efforts and drive continuous improvement. Willingness to pursue continuous learning and self-development. Additional Information: This role requires adherence to established departmental escalation procedures and quality standards defined by the client. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for Fraud Prevention profile for gurgaon sec 18. min 1 year of exp in fraud prevention along with strong analytical and investigation skills required. candidate must be graduate. salary upto 5.5 lpa. call/whatsApp: Riya: 9220492616 Perks and benefits both side cab.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for Fraud Prevention profile for gurgaon sec 18. min 1 year of exp in fraud prevention along with strong analytical and investigation skills required. candidate must be graduate. salary upto 5.5 lpa. call/whatsApp: Nainy: 9354475254 Perks and benefits both side cab.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for Fraud Prevention profile for gurgaon sec 18. min 1 year of exp in fraud prevention along with strong analytical and investigation skills required. candidate must be graduate. salary upto 5.5 lpa. call/whatsApp: Riya: 9220492616 Perks and benefits both side cab.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for Fraud Prevention profile for gurgaon sec 18. min 1 year of exp in fraud prevention along with strong analytical and investigation skills required. candidate must be graduate. salary upto 5.5 lpa. call/whatsApp: Nainy: 9354475254 Perks and benefits both side cab.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greetings from THE JOB FACTORY !!! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities. For More details call : HR Rahul @ 9900348707 (Call or whatsapp) Email id : rahuls@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: Fresher or Experience both can apply - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More details call : HR Rahul @ 9900348707 (Call or whatsapp) Email id : rahuls@thejobfactory.co.in ONLY BANGALORE LOCATION ****DO REFER YOUR FRIEND'S****
Posted 4 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for Accenture for International voice process Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: SWATHI 8884496983 swathi.rivera@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 6.5LPA Process: International Voice Process(>1y exp) Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, swathi 8884496983 swathi.rivera@gmail.com
Posted 4 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Pune, Bengaluru
Work from Office
Grettings from KVC CONSULTANTS LTD. Hiring now for FRAUD INVESTIGATION & PAYMENT RISK/INVESTIGATION role. JOB DESCRIPTION Eligible - UG/GRADS (both are eligible) Minimum 2 years of exp in Fraud Investigation required. Salary Upto Rs 7.25 LPA (Hike based on last drawn) 5 Days Working Rotational Shifts/Offs Cabs available for Odd Hours. Roles and Responsibilites A fraud investigator is responsible for detecting, preventing, and investigating fraudulent activities that can impact businesses and individuals. Their responsibilities include conducting thorough investigations, analyzing financial records, conducting interviews, gathering evidence, and preparing detailed reports . They also develop and implement strategies to prevent fraud and stay up-to-date on the latest fraud detection techniques. Interested Candidates can Call or Whatsapp Resume Simran : 9821182647 Mehvish : 9628373766 Riya : 9628373761 Not for candidates pursuing Full Time Graduation ##KVC CONSULTANTS LTD## ##NO PLAACEMENT CHARGES##
Posted 4 weeks ago
2.0 - 7.0 years
4 - 6 Lacs
Bengaluru
Work from Office
International Voice – Banking Process Walk-In Interview – Freshers & Experienced Welcome! Excellent English Communication Night Shift Readiness Salary: Up to 6 LPA Work with Top International Banking Clients call fathima@8951184962
Posted 4 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Gurugram
Work from Office
Hi, We are hiring for US Banking Voice Customer Service Any grad/undergrad/fresher/experienced can apply (No B.tech fresher) 5 days working Roster off Night shifts-Cab Gurgaon Badshahpur Salary-upto 35k in hand Call/Whatsapp Kashish-9910738003 Required Candidate profile Candidate must have excellent communication skills. Candidates must be comfortable working in night shifts. Candidates must be comfortable for work from office. Perks and benefits Cabs Incentives
Posted 1 month ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Banking Associate (International Voice Process) To schedule an Interview call - +91- 7019251229 Requirements: - Excellent Communication in English. - Minimum of 1 year of BPO experience. - Immediate joiners only. Job summary: As an International Voice Process Associate for a banking domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound from customers in a professional and friendly manner. Provide accurate information regarding products, services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Work Location: Manyata Tech Park, Bangalore Shifts: Day Shift/Rotational Shift (5 days work /2 days off) Salary: Up to 6 LPA Immediate joiner only. Interested candidates can contact to - 7019251229 (HR SHOAIB)
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
Urgent Hiring for KYC analyst- US Process Location Chennai Min 1yr Experience in KYC/AML International Candidate should have experience in International KYC/ AML Graduation mandatory Salary up to 5 lpa Call Ancy 9487577302 to apply Required Candidate profile Immediate joiners only preferred Walkin interview Candidate should have minimum 1 yr experience in International process (Aml ,Kyc and Transaction monitoring) 5 days working with 2 way cab
Posted 1 month ago
1.0 - 2.0 years
5 - 5 Lacs
Pune, Bengaluru
Work from Office
Experience Required: Minimum 1 Year in International Voice Support Process Type: Voice Qualification Graduate (Mandatory) CTC Up to 5.75 LPA+ Variables Location Pune/Bangalore Immediate Joiners Only Shifts 24/7 2Way Cab Contact 8769866443 Neha
Posted 1 month ago
1.0 - 6.0 years
5 - 6 Lacs
Pune, Bengaluru
Work from Office
Job Title: Customer Support Executive – International Voice Process Location: Bangalore / Pune Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Chennai
Work from Office
Hiring KYC Profile, required excellent English with a minimum exp of 1 Year in the International KYC process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Online interview only * Required Candidate profile Should have International KYC Process experience / FATCA Graduation is Must Salary up to 5.5 LPA call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *
Posted 1 month ago
10.0 - 15.0 years
12 - 18 Lacs
Vadodara
Work from Office
10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.
Posted 1 month ago
1.0 - 6.0 years
5 - 6 Lacs
Pune
Work from Office
Job Title: Customer Support Executive – International Voice Process Location: Pune Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199
Posted 1 month ago
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