Urgent Hiring For | Big4| ServiceNow Developer ITOM / Service Mapping

Design, develop, and implement ServiceNow ITOM modules including:

• Discovery
• Service Mapping
• Event Management
• Orchestration
• CMDB (Configuration Management Database)
• Configure and maintain MID Servers, Discovery schedules, and patterns.
• Implement and manage Service Mapping for business services and applications.
• Integrate ServiceNow with third-party monitoring tools (e.g., SolarWinds, Dynatrace, Splunk).
• Work on Event Management including alert correlation, event rules, and dashboards.
• Ensure CMDB health by managing:
  • Data normalization
  • Data reconciliation
  • CI relationships
• Develop workflows, business rules, and scripts using:
  • JavaScript
  • Glide APIs
• Troubleshoot and resolve issues related to ITOM modules.
• Collaborate with cross-functional teams (ITSM, SecOps, DevOps).
• Participate in upgrades, patching, and platform enhancements.

• Strong experience in ServiceNow ITOM modules.
• Hands-on with:
  • Discovery & Service Mapping
  • CMDB & CSDM model
  • Event Management
• Knowledge of:
  • REST/SOAP integrations
  • MID Server setup and troubleshooting
  • Cloud technologies (AWS, Azure preferred)
• Good scripting skills in JavaScript.
• Understanding of ITIL processes.

ServiceNow Certifications:

• Certified System Administrator (CSA)
• Certified Implementation Specialist ITOM

Experience with:

• Cloud Discovery
• Kubernetes / Containers
• Automation & orchestration tools

• Strong problem-solving and analytical skills.
• Good communication and stakeholder management.
• Ability to work independently and in a team.

• Exposure to DevOps tools (Jenkins, Git).
• Knowledge of AIOps / Predictive Intelligence.
• Experience in large enterprise environments.