International Customer Support Executive CareerCraft Company

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Service Representative, your primary responsibility will be to provide exceptional customer service through various communication channels. You will handle customer inquiries, complaints, and requests in a timely and professional manner, ensuring high levels of customer satisfaction. It will be essential for you to resolve customer issues efficiently while maintaining accurate records of customer interactions and transactions. Collaboration with internal teams is key to ensuring a seamless customer experience. You will need to follow company policies and regulatory compliance requirements at all times. Meeting individual and team performance targets will be crucial, and participation in ongoing training and development programs is expected to enhance your skills and knowledge. To qualify for this role, you should hold a graduate degree from a recognized university in any discipline. A minimum of 2 years of relevant customer service experience is required, with a preference for candidates with experience in banking or financial services. Previous exposure to process-driven environments will be advantageous. Your educational background should include a Bachelor's degree, and fluency in English (both verbal and written) is essential for effective communication. You should have at least 2 years of experience in customer service, excellent communication skills, basic computer proficiency, handling customer queries, accuracy in data entry and documentation, working in banking or financial services, knowledge of CRM or customer support tools, maintaining a professional demeanor and interpersonal skills, adapting to process-driven workflows, participating in training and upskilling programs, ensuring regulatory compliance, demonstrating team collaboration and coordination abilities. The job is full-time and permanent, requiring availability for day shift, night shift, and overnight shift as needed. You will be expected to work in person at the specified location. If you are interested in this opportunity, please reach out to the employer at +91 9872925120. The expected start date for this position is 11/08/2025.,

Posted 3 days ago

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