Role & responsibilities As an Assistant Manager-Technical Services, you will play a crucial role in ensuring outstanding Occupant Experience in the Campus through technical expertise and efficient management of engineering systems. You will be responsible for overseeing and optimizing the day-to-day technical operations, ensuring a seamless and productive environment for all occupants. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate effectively with diverse teams. You will embrace innovative engineering solutions and have the opportunity to strengthen and advance your career while contributing to JLL's culture of technical excellence. The role involves managing and maintaining various building systems, including HVAC, electrical, plumbing, and other critical infrastructure. Key stakeholders: Operations Lead, Operations Manager, SAP GRF Leads, JLL support functions like Finance, Procurement, HR, etc. Direct Reports: 4 (Facility Executive-Technical). What your day-to-day will look like: The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners along with the lines of business and occupants as the ultimate service recipients. Leadership / People Management Understand client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables. – Actively support an environment that supports teamwork, co-operation, and performance excellence within team – Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics. Client/Stakeholder Management – Deliver excellent customer service to meet on-site client’s expectations. – Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle – Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels. – Lead by example and groom the team in achieving maximum client satisfaction level. – Evaluate service response time and analyse occupants’ service request trends and suggestions. – Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Procurement & Vendor Management – Manage multiple vendors to deliver services on time and within budget – Evaluate the vendor procurement and management practices and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines. – Administer the approval process for contract execution. – Co-ordinate and monitor the contract management program. Finance Management Develop the annual operating / capital plan based on the portfolio. Manage and control expenditures within the approved operating plan. – Ensure that the site’s financial operations are meeting targets and control requirements – Assist and monitor financial processes to ensure process / procedures are followed at all times – Ensure all spends are tracked and reported in the agreed format periodically. – Monthly OP Variance Reporting – Ensure P & L is managed for the account – Ensure year on year savings glide path is achieved Health & Safety Management – This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules. Site Operations Management – Manage Office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance. – Ensure the team laisse closely with the regional operations procedures to ensure service standards are maintained. – Ensure consistency of regional policies & procedures with constant updating and that all staff have adequate familiarity with the systems as well as the policies. – Assist SAP in implementation of EMS & Sustainability Objectives. – Respond to account issues/escalations and 24/7 emergency call support / site attendance (if required). – Establish engineering & operational procedures and roll out the same for site staff – Establish contacts with local authorities on the facility related issues and maintain the relationship – Responsible for all legal & statutory related compliances, pertaining to facility & engineering operations. – Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer Recommendations. – Responsible for planning a critical spare for all installations as per manufacturer’s recommendations and inventory. – Responsible for development of all maintenance related schedules & plan shutdown activities in consultation with Client. – Periodically inspect the logbooks, checklists and PPM schedules for a better management of engineering system. – Work towards “Zero” down time and set up the practices to ensure the delivery of seamless service to clients. – Implement the energy management programs to reduce the cost on utilities – Responsible for energy management, saving opportunities, risk management & engineering systems audits. – Repair, miscellaneous electrical work minor plumbing repairs, door repairs/replacements etc. – Conducts daily internal walk-through to ensure al M&E equipment are in good order. – Oversee contractor’s workmanship. – Maintaining daily team communication/ relationship while on the job including dealing with client expectations – Implementation of LOTO procedures and various other safety procedures required for sale operations – Ensure adherence to client SLA’s – Monitor the operation of M&E vendor and ensure adherence to SLA’s – Communicate to the FM all incidents issues and pending problems – Take rounds of the facility regularly to identify issues in and initiate immediate rectification action – Basic knowledge of Battery storage systems, HT Generators, Microgrid. Risk Management: - Maintain risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental. – Manage and review incident and problem reporting including advice to SAP. – Ensure risk management programs including audits is implemented and maintained. – Ensure disaster recovering and business continuity plans are implemented and maintained. – Ensure escalation procedures and incident reporting procedures are implemented and in place. – Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct. Reporting: – Ensure that the team delivered meaningful inputs across the region in the development of monthly management reports. – Review monthly financial reports including the preparation of accruals and variance analysis with SAP’s regional manager (As required) – Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts Consumptions, incident reports etc – Ensure that all reports and other relevant data is regularly updates. Training: – Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior account team to devise new and innovate methods of learning built and around skill development, leadership and succession planning. – Assign buddies for new team members to ensure team work, consistency & rationalization of the team.
