Solutions Architecture Engineer 2 - Intune, SCCM & IAM Dell Technologies

4.0 - 6.0 years

15 - 20 Lacs

bengaluru

Work from Office

Join us as a Solutions Architecture Engineer 2 on our Professional Services team in Bengaluru Hyderabad to do the best work of your career and make a profound social impact. What youll achieve As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base. You will: Troubleshoot complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects simultaneously Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required, create content for technical solutions which contributes to internal knowledge bases and departmental documentation. Communicate with cross-functional and inter-department teams including executives and managerial audiences, support vendor escalations through direct vendor contact. Respond to incidents using a variety of communications platforms, collaborate with Team members to enhance the customer experience. Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity. Essential Requirements Undergraduate degree with 4-6 years of related professional experience, or equivalent experience, experience using Service Now to manage incidents, problems, and requests Basic experience for large complex organizations including: Intune & SCCM (Applications, Patches, OS) Applications, Printer installations and Troubleshooting Active Directory (Users, Groups, Objects, DNS, UPN etc.) Identity and Access Management Office 365 Applications (Outlook, Teams) Azure Infrastructure Experience with advanced trouble shooting, ability to document processes and lifecycle management of knowledge base documents. Ability to set task priority and dynamically adjust as the customer requires Willingness to participate in a customer support 24/7 and On-Call rotation. Desirable Requirements Microsoft Platform Certifications (MCSE).

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