About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. As a Sales and Support Executive, you will play an integral role in both our customer-facing operations and supporting the sales team in driving our growth. Key Responsibilities: 1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction. 2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings. 3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department. 4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets. 5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments. 6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback. 7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes. 8. Record Keeping : Maintaining customer records, updating databases, and generating reports as needed. Qualifications and Skills: 1. Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred). 2. Proven experience in customer service or sales support is an advantage, if any 3. Excellent communication skills in English (both written and verbal). 4. Strong problem-solving abilities and attention to detail when handling client inquiries and issues. 5. Ability to work both independently and collaboratively in a team. 6. Competency in using MS Office applications (Excel, Word, etc.) 7. A customer-focused approach with a sales-driven mindset. 8. Ability to prioritize tasks, manage time effectively, and meet deadlines. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Language: English (Required) Location: Mathura, Uttar Pradesh (Required) Work Location: In person

KPI REVIEW, BUDGETING & FORECASTING: Conduct on-going research and benchmark against industry best practices. Evaluate existing workflows and perform best practice benchmark gap analysis. Perform analytics to determine the level of impact and use outcomes to prioritize projects. Ensure KPI to always up to date and enable the company founders to achieve its weekly, monthly, and quarterly KPI and the rolling forecast. Be a catalyst in the quarterly Board meetings and ensure smooth end-end execution. Monitor and ensure execution of points discussed in all morning meetings. Conduct and record market intelligence review on the competition including the fundraising aspect Proactively participate in conducting and updating the management on competitor’s future strategies Including funding. Ensure SOP’s for each process in the organization across all the departments. SOP on booking flights, online, and other travel arrangements. Ensure ISO 9001 KPI guidelines are followed during the creation, management, and modification of the KPI Assist Divisional Heads in setting budgets for their respective areas viz. marketing, training, travel etc. Organize cross-functional groups across departments to work collaboratively towards effective and efficient pre-determined goals. INVESTOR Assist co-founders in the process of obtaining a license from the Monetary Authority of Singapore MAS) including all relevant documentation procedures. Play an active role, alongside the co-founders in Series A fundraise from investors. Working with Partners on maintaining current investor relationships as well as future ones Ensure timely and accurate preparation & submission of any other statutory returns/reports applicable to India, Singapore, and the UAE offices. COMPLIANCE Ensure timely and accurate preparation & submission of any other statutory returns/reports applicable to India, Singapore and the UAE offices. Periodic (quarterly/annual) submission of all applicable regulatory reporting and statutory filings including, but not limited to IT, GST and VAT returns. Manage and monitor all ledger accounts of the company. Monitor against pre-set budgets and proactively escalate compliance on a monthly basis with RAG (Red, Amber, Green) flags. Responsible for handling audit-related matters from open to close (internal/external audits) in India, Singapore, and the UAE. Ensure strict adherence to the policies relating to claims/reimbursements/any kind of expenditure (travel, training, etc.) Responsible for maintaining vigilance over costs and coming up with creative ideas for cost management/savings. Handle payments to referral partners and any other external service providers appointed by the company. Manage all banking relationships to manage the financial matters of the company. Show more Show less

Resolving IT support requests from employees Answering employee questions regarding computer systems Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Generating sign ins for new hires during the onboarding process Installing new software and hardware drivers and updating existing ones as needed Updating employees on the status of their service requests Logging all service requests and updating tickets as needed Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Internet reimbursement Life insurance Provident Fund Shift: Day shift Education: Diploma (Preferred) Location: Kozhikode, Kerala (Preferred) Work Location: In person

At AlgoSec, What you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are hiring a Technical Support Engineer for a leading support position based in India. Reporting to : Support Manager Location : Gurgaon, India (Home office/Hybrid) Direct Employment Responsibilities Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting. Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization. Introducing support methodologies, tools and more. Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management. Requirements At least 3 years previous experience in similar position, in a software company Experience in Linux/UNIX environments Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) Experience in support of network security software products Independent, resourceful, problem-solver, result oriented Fast learner Team player, pleasant and with a high level of integrity Excellent written and verbal communication skills in English. Operating well under-pressure, multi-tasking. Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. Advantages Experience in SRE/DevOps Experience in Linux script languages (PERL, shell) AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision. Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Com.Bkg- Commercial Real Estate - Real Estate Due Diligence Designation: Banking Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Identify and assess, prevent and mitigate and account to provide reasonable measures to adapt before executing an agreement in relation to the real estate and immovable property. Valuation of commercial real estate using software like Argus, extracting key information from lease agreements (including amendments) and rent rolls. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Job Title: Business Analyst- Regulatory Reporting (Domain- Investment Banking/Capital Market) Notice Period: Immediate to 30 days. Location: Mumbai/Bangalore About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Years of Experience - 5 to 13 Years Role Description Ability to operate in both agile and waterfall style project methodologies and have an understanding of deliverables required for each methodology Sound understanding of trade lifecycle, global regulations and trading/investment banking processes Responsible for project stakeholder management Proven experience as Business Analyst with an Investment bank Work with project manager and business sponsors to scope and analyse the area of analysis Interface with business users on functional issues to analyse and define business and functional requirements Lead business requirement gathering session and document requirements to create business Requirement specification document Excellent Communication, Organization and Documentation Skills Define testing objectives and liaise with testing teams Capital markets BA Trade Lifecycle Good understanding of financial products BAU Responsibility The role involves running daily capital adequacy calculations as per Basel 3 for counterparty/market/settlement/large exposure/leverage add-on risks. This will cover both current reporting processes and supporting automation, where needed. Must have Experience in Regulatory reporting, Regulations(any US, UK, European, Basel, MIFID, HKMA, EMIR etc) is Required  COREP reporting – assisting with preparation of PRA / EBA regulatory return submissions.  Preparation and coordination of monthly capital sign offs with senior management  Responding to business / management driven queries & requests.  Improvement of data quality through upstream remediation Ad-hoc / Project responsibility.  Assisting implementation of new regulations by working with IT and Change teams to deliver ideal solutions.  Ensuring control environment is robust and implementing ongoing enhancements and improvement related to data transformation.  Enhancing controls through supporting automation initiatives and reducing manual spreadsheets.  Support team in updating necessary control metrics including but not limited to KPIs, EUCs and SOPs  Support in automation of current reporting requirements to eliminate manual touchpoints. Domain And Business Knowledge Process change experience – Agile methodology (Mandatory) and tools Domain experience across key business areas – Trade Life cycle, SDLC, Trade Processing, Regulatory Reporting, Collateral Management, Derivatives Operations – at least one Critical thinking and ability to anticipate issues & plan stakeholder elicitation sessions Related industry & product knowledge Other Skills: Communication, Data Analysis, Presentation, Process Development, MS Office. Mastery, Issue Based Problem Solving, Root Cause Analysis, Business Case, Estimation, Scoping If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

We are seeking a proactive and dynamic Marketing Executive to drive EyeROV’s visibility, engagement, and outreach efforts. The ideal candidate will handle client communications, event coordination, content design, and CRM management, ensuring brand consistency and operational excellence in all marketing activities. Key Responsibilities Confidently communicate with prospective clients in English, Hindi, and the local language (preferably Malayalam) to generate business interest. Coordinate EyeROV’s participation in exhibitions, trade shows, webinars, and industry events, including logistics and branding. Design visual marketing materials such as banners, posters, and social media creatives that align with brand guidelines. Manage CRM tools by updating lead information, tracking follow-ups, and supporting campaign executions. Use Google Suite (Docs, Sheets, Slides, Drive) for documentation, team coordination, and report generation. Collaborate across departments and contribute to a culture of inclusiveness, creativity, and mutual respect. Required Skills & Qualifications Bachelor’s degree in Marketing, Communications, Design, or a related field. 1–2 years of experience in a marketing or client-facing role preferred. Excellent communication skills in English, Hindi, and Malayalam. Working knowledge of design platforms like Canva, Photoshop, or Illustrator. Proficiency in Google Workspace and CRM tools (e.g., Zoho, HubSpot). Ability to work both independently and in team environments with a problem-solving mindset. What We Offer Work in a cutting-edge marine technology company solving real-world challenges. Dynamic and collaborative work environment with learning opportunities. Exposure to leading national and international markets and industry events. Competitive compensation based on experience and performance. Added Advantage: Worked in the marine industry/ Marine Survey Equipments/ ROV and related Payload Masters Degree in Business Experience in Digital Marketing is an added advantage. Experience: 1 to 4 Years Qualification: Minimum Bachelor’s degree in engineering ( Mechanical/ Civil/Marine/ Marketing) Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Job Title : Database Administrator Location : Gurugram Job Type : Full-time Job Summary Database Administrator (DBA) with 5-7 years of experience with strong expertise in MS SQL, MySQL and PostgreSQL, with a proven track record in database administration and management. Key Responsibilities Database Administration: Manage, maintain, and optimize MS SQL, MY SQL and PostgreSQL databases to ensure high availability and performance. Performance Monitoring: Continuously monitor database performance and implement tuning measures to enhance efficiency and reliability. Backup and Recovery: Develop and execute comprehensive backup and recovery strategies to safeguard data integrity. Security Implementation: Enforce database security protocols, including user access management and data encryption. Troubleshooting: Identify and resolve database-related issues, including performance bottlenecks and connectivity problems. Required Skills Install, configure and maintain database of MS SQL, MySQL, PostgreSQL etc.. and maintain required documentation. Thorough knowledge of SQL Server configuration, High availability configuration, and setting up the environment Plan, schedule and manage the implementation of new databases and modifications to existing databases in a manner that avoids disruption to production and development systems. Ensure that the database design supports the application requirements, including performance and scalability and is properly configured for optimal performance. Ensure the implementation of solutions for database replication, clustering, and high availability to ensure minimal downtime. Plan and design failover and load balancing for high-availability environments. Expertise in upgrading and migrating databases to Cloud environment Hands on experience in Performance Tuning and Query Optimization and should have good understanding on Indexing, Partitions, and different storage engines available under MySQL Implement backup strategies and ensure backups are performed regularly. Develop and test disaster recovery plans to restore data in case of failure or data corruption. Ensure databases are protected from data loss and downtime. Ensure monitoring database performance and proactively identifying performance issues, Optimize queries, indexes, and database structure to improve performance. Ensure Database Maintenance and regularly perform maintenance tasks such as reindexing, updating statistics, and purging old data. Ensure data integrity through routine checks and troubleshooting data inconsistencies. (ref:hirist.tech) Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Supply Chain - Automotive Supply Chain Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Analyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitization. What are we looking for? Automobile/mechanical engineer with strong technical knowledge. Dealership experience Automobile quality Excel PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts BE Show more Show less