At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Boeing India Engineering team is currently looking to hire Experienced Support Engineer - Devops for Boeing India Engineering (BIE) Software to join their team in Bengaluru, India. You will be part of the team, which develops software applications and products that create direct value to its customers. We provide revamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies for modern web and mobile application development. Through our products, we deliver innovative solutions to our global customer base at an accelerated pace. Position Responsibilities: Understanding customer requirements and project KPIs. Analyzing and troubleshooting complex issues, documenting findings and resolutions for support reported on customer-facing environments (Production and UAT). Responding to and resolving tickets and calls from Tier 1 and Tier 2 support teams, while proactively improving their ability to resolve requests by enhancing knowledge base documentation. Conducting thorough investigations to identify root causes of customer-impacting and recurring issues, using an automate-first approach. Collaborating with development teams to implement permanent fixes and improvements. Monitoring application performance and system health using appropriate tools. Proactively identifying potential issues and implementing preventive measures. Maintaining and updating technical documentation, including troubleshooting guides and knowledge base articles. Working closely with cross-functional teams, including development, QA, and DevOps, to ensure seamless application performance. Meeting or exceeding defined KPIs for incident resolution time, customer satisfaction, and documentation accuracy. Being available on an on-call basis for urgent support requests, with flexible hours to accommodate rotational 24x7 on-call support and meetings with the India/US team. Supporting primarily first shift, but requires flexibility for urgent issues. During periods where production support activity is not required, supporting as a member of the Virtual Airplane DevOps team and contributing to the following types of tasks: Designing and building scalable, reliable, and high-performance systems and environments. Designing and implementing both continuous integration and continuous delivery (CI/CD) pipelines. Designing and building application and services monitoring solutions and services. Developing reusable and scalable infrastructure and platform code to automate the creation and deployment of Virtual Airplane products to commercial training customers. Monitoring the health of the application and environment and resolving all system and environment issues. Effectively contributing to building the overall knowledge and expertise of the technical team. Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management. Striving for continuous improvement and building continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline). Mentoring and guiding team members. Monitoring and measuring customer experience and KPIs. Managing periodic reporting on the progress to the management and the customer. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor’s degree or higher in Engineering is required as a BASIC QUALIFICATION. 7+ years of work experience supporting software applications as a Site Reliability Engineer or DevOps Engineer role, with a focus on Tier 3 support. Experience automating and troubleshooting application deployments using CI/CD pipelines (Azure DevOps Tool Suites along with Azure Pipelines and Portal). Experience working on Linux-based infrastructure. Excellent understanding of Ruby, Python, Perl, and Java. Configuration and managing databases such as MySQL, PostgreSQL, and MongoDB. Excellent troubleshooting skills. Working knowledge of various tools, open-source technologies, and cloud services. Awareness of critical concepts in DevOps and Agile principles. Experience working in developing services (sync and async) using Microservices Architecture and Design patterns. Experience working in developing and deploying in Azure Cloud using its PaaS services. Experience working with Azure functions. Experience in working with SQL Databases with the ability to model and write Stored Procedures. Experience in working with any one of the NoSQL Databases – Preferably Azure Cosmos DB or MongoDB. Hands-on with Docker containers, Kubernetes, and creating HELM artifacts – Preferably using Azure Kubernetes Service. Hands-on experience on ARM templates, HDInsight/DataBricks. Hands-on experience with CI/CD automation – Git, Maven, and Shell scripting. Ability to rapidly learn and understand software from source code. Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones. Extensive experience in collaborating within an Agile team setting, working as a group to drive Epic/Feature/Story creation as well as solution design and architecture. Should have excellent interpersonal and communication skills to earn trust, persuade, motivate, and mentor other team members. Candidate must be a self-starter with a positive attitude, high ethics, and strong analytical and creative problem-solving skills, with a track record of working successfully under pressure in a time-constrained environment. Ability to independently execute & deliver on the backlog without dependency or handholding. Should be an excellent team player. Preferred Qualifications (Desired Skills/Experience): Certification in Azure cloud. Experience writing queries using KQL. Experience with Infrastructure as Code (IaC), with technologies like Terraform or Bicep. Experience with Microsoft Azure DevOps (ADO). Experience with App Gateway, DevSecOps, Logging, Monitoring, Alerting. Experience performing automation, implementation, and deployments in both Windows and Linux systems. Excellent working knowledge of the entire software development life cycle. Typical Education & Experience: Education/experience typically acquired through advanced education (e.g., Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g., Master + 8 years' related work experience). Relocation: This position offers relocation based on candidate eligibility. Applications for this position will be accepted until Jun. 20, 2025 Export Control Requirements: This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

About Veritas Reputation PR is a specialist public relations agency offering services for corporate reputation management, media relations, issues and crisis communications. Currently we are one of the leading firms offering services to companies / institutions in the BFSI & Fintech sector as well as Corporates. Our solutions include creative and innovative PR ideas to achieve complex communication objectives. Being a young and nimble-footed public relations firm, we offer comprehensive solutions across traditional, digital and social media space. Our work culture encourages creativity, innovation, and collaboration with open communication, empowerment, flexibility, and continuous learning. We are inviting top notch PR professionals, looking for high-growth career, with good domain understanding and strong execution skills. Responsibilities and Duties Media tracking, research, and analysis Preparing client updates and monthly plans Monitoring the media to identify coverage opportunities Fully supporting the company’s PR strategy and execution Co-ordinating with media reporters for client coverage Creating and distributing press releases Building and updating media lists and databases Scheduling, coordinating and attending various events (if any) Required Experience Skills and Qualifications We are looking for candidates who are graduates preferably from financial background (BBI, BSC Finance, BSC Economics, etc) to cater to our clients from BFSI sector. Freshers / Postgraduates can apply Job Type: Full-time Internship Job Types: Full-time, Internship Contract length: 2 months Pay: ₹5,000.00 - ₹10,000.00 per month Schedule: Day shift Monday to Friday Morning shift Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 18/06/2025

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Training (Ops). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: We are looking for a skilled HR manager to oversee all aspects of Human Resources practices and processes. You will support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training & development, employment cycle changes, talent management, and facilities management services. Responsibilities: Enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Maintains the work structure by updating job requirements and job descriptions for all positions. Supports organization staff by establishing and interviewing program; counselling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes. Prepares employees for assignments by establishing and conducting orientation and training programs. Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counselling employees and supervisors. Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.

Roles & responsibilities 1. Preparation of the baseline project schedule with suitable Work Breakdown Structure for the project. Preparation of the detailed project resource plan and cashflows 2. Management of the progress measurement system and reporting. Identify project delays and issues and report. 3. Liaise with all other Departments at all meetings relevant to project operations and ensure time and cost plans are updated to reflect latest information. 4. Conduct coordination meetings with clients, office departments, suppliers, contractors and labors to review progress, catch-up plan, schedules, resolve conflicts and issues. 5. Prepare catch-up planning and scheduling and implementation / monitoring. 6. Preparation of daily progress reports. Updating of weekly progress schedules. And submission of monthly project report. 7. Maintain project control documentation such as meeting minutes, issues register, request for information’s, submittals, change register, procurement plan, etc. 8. Review overall project status with the Project Management team and recommend corrective action where necessary. 9. Attending weekly client review meetings with project manager and present project schedule status, delays and issues. 10. Ensure that all planning and document control reports are prepared and issued in accordance with Project Coordination Procedures. Required Profile: 1. Experience: 3-5 years relevant in Construction industrial and commercials buildings 2. Qualification: BE, B.Tech (Civil) 3. Technical Skill: MSP/P6 4. Only male candidate can apply. Drop your CV's: malathy@ksv.co.in Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Connect to all potential & existing customers and convert them as walk-ins. Detail product pitch clearly. Effective communication skills both Tamil & English required. Malayalam language will be an added advantage Regular updating on information in CRM tool. Adhere process and report to the TL on updation - Daily Basis. Keep records of calls and sales for report generation. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Secondary(10th Pass) (Preferred) Language: English (Preferred) Location: Porur, Chennai, Tamil Nadu (Preferred) Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. ͏ Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis ͏ Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases ͏ Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case ͏ Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Vmware Virtualization Implementation. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Key Responsibilities: Respond to WhatsApp messages from potential and existing customers in a polite and timely manner. Call customers to understand their requirements and confirm booking orders. Update order details accurately in our tracking sheet (Google Sheets or Excel). Ensure all bookings are clearly confirmed and passed on to the production/delivery team. Requirements: Must have a working laptop and good internet connection. Good communication skills in Tamil (English is a plus). Comfortable using WhatsApp, making phone calls, and updating sheets. Organized, punctual, and customer-focused. Experience in sales/support roles is an advantage, but freshers are welcome. Perks: Supportive and flexible team environment Opportunity to grow within a creative floral brand Training will be provided Contact : 8925431455 Job Type: Full-time Pay: ₹120,000.00 - ₹300,000.00 per year Benefits: Work from home Schedule: Day shift Supplemental Pay: Performance bonus Experience: 2years: 1 year (Required) Language: Tamil (Required) Location: Hosur, Tamil Nadu (Required) Work Location: In person

Monitoring daily communications and answering any queries. Preparing statutory accounts. Ensuring payments, amounts and records are correct. Working with spreadsheets, sales and purchase ledgers and journals. Recording and filing cash transactions. Controlling credit and chasing debt. Invoice processing and filing. Processing expense requests for the accountant to approve. Bank reconciliation. Liaising with third party providers, clients and suppliers. Updating and maintaining procedural documentation. Accounts Assistant Qualifications / Requirements Accounts assistants can be trained on the job for their role or through an apprenticeship programme. It is not necessary to have a degree in accounting, business or finance to become an accounts assistant however, it is favourable when seeking a job. Accounts assistants can also undertake specialist training with a professional body in AAT or Level 5 and Level 6 Business Administration, book-keeping, finance. Tally is must Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 17/07/2025 Expected Start Date: 16/06/2025

Customer Interaction: Handling inbound or outbound calls from customers, providing support, resolving issues, or delivering information. Problem Resolution: Assisting customers by troubleshooting issues, answering queries, and resolving complaints, all while maintaining a professional tone. Product Knowledge: Having in-depth knowledge of the company’s products, services, and policies to provide accurate information and help customers effectively. Data Entry & Documentation: Updating customer information and logging calls or interactions in the system, making sure all details are recorded for follow-up or future reference. Sales or Up-selling (if applicable): In some voice process roles, there may be an expectation to cross-sell or upsell products/services during calls, depending on the company’s needs. Performance Metrics: Meeting targets related to call resolution time, customer satisfaction scores, and other KPIs (Key Performance Indicators). Skills Required: Communication Skills: Clear, concise communication with a focus on active listening and understanding the customer’s needs. Problem-Solving: The ability to think on your feet and resolve issues efficiently. Patience and Empathy: Remaining calm under pressure, especially when dealing with frustrated customers. Multitasking: Managing calls while using a computer to update records or check information. Types of Voice Processes: Inbound Process: Dealing with incoming calls from customers for inquiries, support, or troubleshooting. Outbound Process: Making calls to customers for surveys, sales, promotions, or service follow-ups. Job Types: Full-time, Part-time, Volunteer Pay: Up to ₹22,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Quarterly bonus Yearly bonus Work Location: In person Speak with the employer +91 8939854597

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. ͏ Do Ensure high levels of customer service through contract compliance and issue resolution Ensure SLAs are met and exceeded in the account Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed Identify potential SLA misses and escalate them according to the defined procedure Work closely with the delivery teams to identify the gaps and improve the process efficiency ͏ Assist in planning and resolution of service incident problems by implementing corrective action plans as discussed Collate data for the account with regards to the planning, design and improvement of services, including the investigation of all breaches of service level targets Make recommendations to the Service Delivery Manager of translating repeated non-standard requests into a potential new service offering Maintain close working relationships with relevant stakeholders to ensure all service-related issues are identified and reported on Support the implementation of changes to the service agreement, including updating entries and communicating major changes to relevant stakeholders Responsible for the SLA, Productivity, & Utilization metrics for the assigned account ͏ Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Analyze recurring issues in an account and prepare incident reports for relevant stakeholders Report on repeated service breaches to the delivery assurance manager, against defined SLAs and other contractual agreements Report on compliance with regards to quality management, risk management, security policies and procedures - Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run- rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. ͏ Deliver No. Performance Parameter Measure 1 Delivery Assurance for assigned accounts 1) CPM/KPI - count of met /not met against client defined goals; 2) Customer Escalations Closure, Reduction QoQ, ACSAT/NPS; 3) Margin Improvement - Defined/agreed x% improvement, if LOB trending below target & QoQ improvement of 1% for accounts meeting targets 4) Productivity Improvement - Measures: TIO/TOF, Realization, Shrinkages; 5) Solution to deployment variation - % variation of resources from Solution to actual OPS 2 Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 3 Stakeholder Management Customized dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Website Maintenance: Webmasters are responsible for keeping the website running smoothly, addressing errors, and performing regular maintenance checks. Content Management: This includes creating, updating, and managing the website's content, including text, images, and videos. Technical Skills: Webmasters need strong technical skills to handle server configurations, troubleshoot issues, and potentially code or modify website elements. User Experience: They strive to enhance the user experience by optimizing site navigation, improving accessibility, and ensuring a positive online experience. Security: Webmasters are responsible for implementing security measures to protect the website and user data. Website Performance: They monitor site traffic, analyze performance metrics, and identify areas for improvement. SEO: Webmasters often have knowledge of search engine optimization (SEO) techniques to improve the site's visibility and ranking. Collaboration: They work with various teams, including marketing, IT, and design, to ensure the website meets company goals and brand standards. Web Hosting: Webmasters might manage web hosting services, including domain name registration and renewal. Job Types: Full-time, Permanent, Fresher Pay: ₹395,384.43 - ₹1,287,005.31 per year Work Location: In person

Communication: Answering phones and greeting visitors: Serving as the first point of contact for the organization, providing a professional and helpful first impression. Managing correspondence: Handling incoming and outgoing mail, emails, and faxes. Preparing and distributing communications: Creating memos, emails, reports, and other documents. Record Keeping and Data Management: Maintaining files and databases: Organizing and updating both physical and digital files, ensuring easy access to information. Data entry and record keeping: Accurately entering data into spreadsheets, databases, and other systems. Creating and maintaining filing systems: Developing efficient systems for organizing and storing documents, both physical and electronic. Scheduling and Coordination: Scheduling appointments and meetings: Managing calendars, coordinating schedules, and booking meeting rooms. Coordinating travel arrangements: Booking flights, accommodations, and transportation for staff. Organizing events and conferences: Assisting with planning and coordinating various events. General Support: Ordering and managing office supplies: Ensuring adequate supplies are on hand and managing inventory. Assisting with financial tasks: Processing invoices, expense reports, and purchase orders. Providing general administrative support to staff: Assisting with various tasks as needed to ensure smooth office operations. Handling confidential and sensitive information: Maintaining discretion and professionalism when dealing with confidential information. Job Types: Full-time, Permanent, Fresher Pay: ₹8,092.68 - ₹42,490.53 per month Benefits: Food provided Work Location: In person

We are seeking a skilled and detail-oriented Computer Operator to manage and support both the digital and operational aspects of our jewellery store. The ideal candidate will be responsible for managing inventory and product tagging using Jilaba software , updating our website catalogue , and uploading high-quality jewellery images . In addition, the candidate will handle communication with technical support teams to report and resolve any system errors, bugs, or software-related issues. This is a key position that combines computer proficiency , basic technical troubleshooting , and product data management . The candidate should be organized, tech-savvy, and capable of working independently in a fast-paced retail environment—especially during peak seasons like festivals and weddings. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Fixed shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person

Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are looking for a proactive and enthusiastic Field Marketing Executive to drive client acquisition and build strong relationships with local businesses. You will be responsible for promoting company services directly to merchants, explaining product benefits, and ensuring client onboarding for digital platform. Key Responsibilities: Visit potential clients (B2B sellers, shopkeepers, service providers) within assigned territory to promote company services. Demonstrate and explain platform features, digital catalogs, and advertising packages to clients. Assist merchants in creating or updating their business profiles on the platform. Achieve weekly/monthly targets for client registrations, upgrades, and revenue generation. Follow up with prospective leads and ensure smooth onboarding of customers. Coordinate with backend support teams to resolve client queries and technical issues. Report daily activities and client feedback to the area sales manager. Required Qualifications: Graduate in any discipline (Bachelor’s Degree in Marketing, Business, or related field preferred). 0–2 years of field sales/marketing experience (freshers with good communication skills can apply). Strong verbal communication in regional language and basic English. Ability to use smartphones/tablets and mobile apps for business use. Willingness to travel locally on a daily basis. Preferred Skills: Good understanding of online platforms, local business operations, and digital marketing. Self-motivated and target-driven. Basic negotiation and presentation skills. Comfortable with face-to-face client interactions. Job Type: Permanent Pay: ₹14,500.00 - ₹20,572.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Ability to commute/relocate: Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you bike and Smartphone Education: Bachelor's (Required) Experience: total work: 1 year (Required)

We are looking for a proactive and enthusiastic Field Marketing Executive to drive client acquisition and build strong relationships with local businesses. You will be responsible for promoting company services directly to merchants, explaining product benefits, and ensuring client onboarding for digital platform. Key Responsibilities: Visit potential clients (B2B sellers, shopkeepers, service providers) within assigned territory to promote company services. Demonstrate and explain platform features, digital catalogs, and advertising packages to clients. Assist merchants in creating or updating their business profiles on the platform. Achieve weekly/monthly targets for client registrations, upgrades, and revenue generation. Follow up with prospective leads and ensure smooth onboarding of customers. Coordinate with backend support teams to resolve client queries and technical issues. Report daily activities and client feedback to the area sales manager. Required Qualifications: Graduate in any discipline (Bachelor’s Degree in Marketing, Business, or related field preferred). 0–2 years of field sales/marketing experience (freshers with good communication skills can apply). Strong verbal communication in regional language and basic English. Ability to use smartphones/tablets and mobile apps for business use. Willingness to travel locally on a daily basis. Preferred Skills: Good understanding of online platforms, local business operations, and digital marketing. Self-motivated and target-driven. Basic negotiation and presentation skills. Comfortable with face-to-face client interactions. Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Language: English (Required) Work Location: In person

Spaark Overseas is a forward-thinking and growing company, committed to innovation and excellence in the recruitment sector. As an HR Intern, you will play a vital role in supporting the HR team and is an exciting opportunity to gain hands-on experience and develop key skills in human resources, recruitment, and data analysis. What you will learn. Learning and Assisting in Recruitment: Assist in the recruitment process by learning how to source and hire candidates from various job portals (such as LinkedIn, Indeed, Naukri, etc.). Interview Coordination: Help align and schedule interviews with candidates and higher management, ensuring smooth communication and efficient interview scheduling. Bulk Hiring Support: Learn how to gather and retrieve data on colleges and their faculties for bulk hiring initiatives. Assist in coordinating communication with colleges and educational institutions for hiring drives. Excel Management & Data Handling: Assist the HR team in managing and updating HR-related spreadsheets, reports, and data. Learn to handle advanced Excel functions such as pivot tables, VLOOKUP, and data analysis tools. Meeting Coordination: Assist in aligning meetings with college management and other external stakeholders, ensuring all logistics are in place for successful interactions. General HR Assistance: Provide day-to-day support to the HR team in maintaining employee records, handling administrative tasks, and updating HR documents and sheets. Learning & Development: Gain exposure to HR software and tools used for recruitment and data management, as well as best practices for employee engagement and HR operations. Requirements: Strong English Communication Skills: Must be confident in speaking and writing English, with the ability to communicate clearly and professionally. Basic Excel Knowledge: Familiarity with Microsoft Excel and its basic functions; willingness to learn advanced Excel features. Proactive and Willing to Learn: Must have a strong desire to learn and grow within the HR field. Confidence: Ability to communicate effectively and build rapport with candidates and college representatives. Organizational Skills: Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. Team Player: Ability to work well with others, collaborate with the HR team, and contribute positively to team projects. Punctuality and Reliability: Responsible for meeting deadlines and completing tasks efficiently. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹7,000.00 - ₹7,500.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Morning shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Work Location: In person

We are USA based company and seeking a highly experienced and meticulous Logistics Coordinator for coordinating transport requirements to support the supply chain of the business. Working with external logistics companies and utilizing our internal resources to manage the movements of various material between multiple sites. Key Responsibilities: Working closely with the supply chain team (other departments), to coordinate the transport requirements for supplier ex-works collections, returns and intercompany site transfers. Process all paperwork for external logistics providers (raising purchase orders, passing invoices for services received etc.) Liaising with domestic and overseas suppliers, checking shipment invoices are correct for transport with overseas suppliers. Manage the dispatch from the warehouse, for both domestic and overseas shipments. Checking invoices are correctly issued for movement, where necessary for export Understanding the types of vehicles, mode of transport best suited for movement, couriers, vans, trucks, pallet networks, dedicated, both domestically and within EU, ROW etc. Engage with external logistics providers to ensure best service available for multiple transport requirements, providing all necessary paperwork, understanding customs clearance process required to complete tasks and providing clear precise instructions. Understanding timing requirements to complete said tasks within normal business operating hours. Maintaining and updating, daily trackers and other trackers required to record departmental information for KPI reporting purposes, through Excel, SharePoint etc. Providing quotations to internal departments where required Be the point of contact for inbound clearance processing for overseas shipments. Skills, Knowledge and Expertise: Clear and effective communication skills with internal and external clients Reliable time keeping and attendance. Must have great attention to detail Excellent IT Skills (MS Office Suite / Dynamics Business Central) Be flexible & proactive Good written and spoken communication Being able to work with one or more teams and alone Strong work ethic and ambition to progress To perform any other duties that may well be reasonably expected within the remit of the role. What We Offer: Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Application Question(s): What is your current monthly CTC/ Salary? What We Offer: Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Schedule: Night shift Application Question(s): What is your Current monthly CTC? Work Location: In person

Job Title: Business Development Executive – Architecture Construction Industry - Kolkata Category: Consulting Services Job Description: Our parent company was incorporated in the year 1985. Since its inception, it has emerged as a key industry player and today happens to be a one of the most Trusted & respected Professional Consulting firm Through its six-member core management team, this family managed business caters to diverse industry segments Headquarter in Kolkata the company has served around 1,000+ clients across India through its offices in Kolkata branch offices in Ahmedabad,and New Delhi Over the years, in its industry, they have managed to earn a reputation of being one of the most reliable, respected and trusted companies to work with As a BDE your prime responsibility will be to tap new customers, reassess existing client potential & explore new markets with an overall focus on revenue generation, resolving grievances and building of company image. You shall be part of Channel Sales and get an opportunity to develop in depth knowledge of the Industry. Your key inputs will help strategize the sales and pricing policy from time to time Job Description: ? Generating Revenue at optimum Margins. ? Achieve and exceed the set targets both Top-Line and Bottom-Line Clients. ? Conduct Market Research to identify new markets and customers. ? Maintain Cordial relationships and build rapport with clients. ? Assisting the Business Head in assessing the profile of the Customer to determine the Customer Credit Limit in the laid KYC format with an aim to achieve Zero Bad Depts. ? Planning the Call and Visit Calendar well in time ensuring periodical visits. ? Presenting well supported market information to the management for future strategic planning. ? Ensuring proper Coordination between Planning & executing team. ? Follow Fair Trade practices along with honesty & integrity. ? Maintaining and updating the Customer database periodically. ? Efficient and effective reporting of all Sales Calls and Visits, on daily basis. ? Develop an up-to-date knowledge of the Characteristics, Strengths and Weaknesses of our existing products in par with competition. ? Ensure customer complaints are well addressed and resolved in a timely manner. Key Skills: Key Skills: ? Good communication skills, verbal as well as written. ? Negotiation and persuasion skills ? Quick and Self learner. ? Networking skills ? Planning skills ? Confident and Enthusiastic to build good relations with people. ? Active listening skills. Knowledge: ? Knowledge of MS office ? Languages: Fluency in English. Bengali and Hindi ? Identify the requirement of clients ? Resolving the issues / complaints of clients ? Review customer background and track record Industry: Architectural & Industrial Deisgn, Construction and Management Gender: Male / Female Age: 30 to 35 years Experience: 3-6 years of experience in Business Development, related industry preferred. Job Location: Kolkata No Of Openings: 1)Area Of Operation Mainly being in Kolkata and around 2)Area Of Operation Mainly being in the states of West Bengal and if neded to Gujarat Working Days: 6 days 10:00 am to 7:00 pm (Monday-Saturday) Qualification: Graduate, (MBA-Sales & Marketing or Experience from the Construction / Design Industry preferred). Reporting to: Business Head / CE CTC: Fixed + Incentives Notice Period: Immediate to 30 days Relocation candidates: No If the screening team decides that you are competent enough for the demands of the position, you will be shortlisted and invited to an interview for further consideration. If you were not shortlisted, we will keep your resume in our database for future reference. We will not be able to contact you back in this case due to the large amount of applications we receive. So if you don’t hear from us within 3 days, you can assume that your application was not successful at this time. Location: Kolkata Required Experience: 3-6 yrs Positions: 2 Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹400,000.00 per year Schedule: Monday to Friday Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Business development: 1 year (Required) Language: English (Required) Willingness to travel: 25% (Preferred) Application Deadline: 22/06/2025 Expected Start Date: 07/07/2025

Designing, developing, and delivering quality lesson plans and curricula that adhere to national and school guidelines. Drawing up suitable assessments and delivering helpful feedback to students, parents, and other teachers. Establishing classroom, lab, and field trip rules and regulations and ensuring that all students understand what is expected of them. Setting up demonstrations and assisting and supervising students while they conduct experiments. Providing extra resources, support, and interventions for students who are struggling. Ensuring all permission slips are signed in a timely manner and acting as a field trip chaperone when required. Grading papers, updating records, and handling various administrative tasks. Creating an environment where students feel comfortable asking questions and voicing concerns. Assisting with the recruitment and training of all new teachers and providing support to student teachers. Participating in other school activities and regularly communicating with parents. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Teaching: 2 years (Required) Language: English (Required) Work Location: In person

We are hiring an intern for the role of Customer Support Intern to assist with order confirmations, responding to customer queries, and maintaining basic communication with farmers. Responsibilities: Confirming orders received via phone or website. Answering basic queries of farmers. Updating the operations team with order details. Ensuring follow-ups are completed on time. Requirements: Good communication skills (Hindi and/or local language preferred). Basic knowledge of phone handling or WhatsApp support. Interest in agriculture is a plus. Minimum qualification: 12th pass or undergraduate student. Job Type: Internship Contract length: 1 month Pay: ₹1,000.00 - ₹3,000.00 per month Benefits: Work from home Work Location: Remote Speak with the employer +91 9479505489 Application Deadline: 20/06/2025

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Payment and Fraud( Trust & Safety). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.