Unpa Foundation

The Customer Relationship Manager (CRM) cultivates and maintains strong, profitable long-term relationships with customers by addressing issues, implementing strategies for customer retention and growth, and ensuring satisfaction. Key responsibilities include managing customer communications, analyzing customer data to identify needs and opportunities, collaborating with sales and marketing teams, and resolving complaints. Essential skills for this role are excellent communication, empathy, critical thinking, and the ability to use CRM software to manage interactions and data.