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Manager, Global Technical Support- L2/L3 Ciena

5.0 - 9.0 years

0 Lacs

haryana

On-site

**Role Overview:** As a Manager, Global Technical Support at Ciena, you will lead a team of support engineers dedicated to providing customer support round the clock. Your role will involve hiring, coaching, mentoring, and monitoring the team's performance to ensure optimal support delivery. You will also serve as the escalation point for critical customer issues and guide your team members effectively. Additionally, you will work towards streamlining processes and enhancing team efficiency. **Key Responsibilities:** - Lead a team of support engineers to provide 24/7 customer support - Hire, coach, mentor, and monitor team performance - Act as the escalation point for key customer issues - I...

Posted 2 months ago

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