6.0 - 9.0 years

14 - 22 Lacs

bengaluru

Work from Office

Key Skills: ITIL, ITSM, Production Support, Linux, UNIX. Roles & Responsibilities: Manage production incidents to resolution in a 24/7/365 environment, utilizing incident management processes and keeping management informed of status, impact, and resolution actions. Lead and guide incident triage calls from a technical perspective, analyzing infrastructure and application components using event monitoring solutions like APM. Influence technical teams during calls and articulate troubleshooting steps effectively. Conduct technical follow-up calls for high-profile incidents. Ensure proper functional and management escalation as per standards and procedures. Follow up on items that may negatively impact production operations, assist with post-mortem activities, and support operational improvements. Implement new and improved processes based on management recommendations, create reports, and address ad-hoc requests. Analyze infrastructure and application components during incident triage calls. Communicate effectively with all management levels, translating technical issues into non-technical terms, and manage large conference calls during incidents. Hands-on experience with ServiceNow or other ticketing tools is required. Experience Requirement: 6 - 9 years of experience in incident management and ITSM practices. Proven track record of managing critical production incidents in a high-pressure 24/7 environment. Strong technical acumen in infrastructure and applications, with the ability to lead troubleshooting calls effectively. Experience working with cross-functional technical teams and coordinating escalations efficiently. Background in production support and working knowledge of Linux/UNIX systems is preferred. Education: Any Graduation.

Posted 5 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.