Role & Responsibilities Handle inbound phone calls and live chat from customers with a polite, solution-oriented approach. Create/update tickets for every interaction; track status and follow up until resolution. Log call/chat details, client status, and next steps accurately in the CRM . Check existing tickets, escalate issues per SOPs, and keep clients updated on project status . Meet daily/weekly KPIs : response time, first-contact resolution, ticket accuracy, attendance. Follow scripts, checklists, and QA guidelines ; suggest improvements to workflows. Coordinate with internal teams (projects/ops) for clarifications and timely closures. Maintain data confidentiality and adhere to process compliance at all times. Work a fixed US shift : Mon-Fri, 9:00 AM9:00 PM Miami (ET) (India: 6:30 PM6:30 AM / 7:30 PM–7:30 AM). Preferred Candidate Profile Experience: 02 years in customer support (voice/chat/BPO). Freshers with strong communication are welcome. Language: Excellent English (spoken & written); Spanish is a plus. Tech & Tools: Comfortable with CRM and ticketing systems (training provided); fast & accurate typing . Setup: Stable broadband , USB headset , quiet workspace suitable for long calls. Work Style: Reliable, punctual, detail-oriented; able to follow scripts/flows and document accurately. Shift Fit: Comfortable with night shift / US hours and 12-hour fixed shift (9 am Miami time till 9 pm Miami time . (India: 6:30 PM–6:30 AM / 7:30 PM–7:30 AM). possibility with day shift 9 pm Miami time and 9am Miami time India 6.30 AM/6.30 PM) Attitude: Patient, empathetic, calm under pressure; strong problem-solving and ownership. Education: Graduation not required ; any stream accepted.
Roles & Responsibilities Claim tasks promptly and confirm scope (source file, translated file, change report). Apply edits exactly as instructed in the change report (wording, numbers, dates, capitalization, punctuation). Fix formatting/layout in Word: styles, headings, tables, spacing, page breaks, headers/footers, page numbering. Clean OCR artifacts from image/PDF Word (misread characters, broken lines, hyphenation). Ensure consistency of names, dates, references, stamps/seals, and terminology across the document. Follow file protocols: use Track Changes/Comments when requested; adhere to version naming and folder rules. Run final QC before delivery: spellcheck, page count, no extra spaces/hidden artifacts, no leftover tracked changes (unless requested). Deliver within ~5 hours of claiming the task (or as per assigned SLA); update task status in the system. Respond quickly to coordinator messages (15 minutes during availability). Protect confidentiality and comply with data-handling guidelines at all times. Role & responsibilities Preferred Candidate Profile Experience: 02 years in document editing/proofing/formatting (strong freshers welcome). Language: Excellent English reading/writing ; spelling, grammar, and punctuation must be solid. Accuracy: Proven ability to follow instructions 100% with zero critical errors (names/dates/numbers). Speed: Comfortable with tight deadlines (~5 hours per task) and fast responses ( 15 min during availability). Tools: Strong MS Word skills (styles, tables, headers/footers, page setup, section breaks). OCR & Cleanup: Able to fix imageWord /OCR issues (misreads like I/1, O/0, broken lines, hyphenation). QA Mindset: Runs a personal QC checklist before delivery; familiar with Track Changes/Comments . Organization: Follows file naming/version rules; keeps tidy, consistent formatting. Reliability: Meets SLAs, communicates blockers early, and accepts feedback/rework when needed. Setup: Stable broadband, capable PC, and private workspace for confidential files. Ethics: Strict confidentiality and data-handling compliance. Nice to have (plus points): Samples showing before/after formatting in Word. Familiarity with PDF/scan tools (e.g., Adobe Acrobat) or basic OCR workflows. Typing speed 45 WPM . Exposure to multilingual documents (even if editing is in English only). Preferred candidate profile