Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. Full-Time positions available Shifts available between 4pm-10am IST Fluent in speaking, writing, and reading English Required Great, secure, premier office located in Goregaon West, Mumbai with lots of perks – lounge, game room, onsite parking + much more Mentoring and guidance from Canadian Management Team Requirements The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven. Experience working in a Call Center environment handling incoming and/or making outgoing calls Customer Service oriented in developing and maintaining a positive customer interaction Strong English communication and people skills – written and verbal communication Ability to multi-task and comfortable operating in multiple applications at one time Open to flexibility in schedule including working extended or extra shifts Providing an exceptional customer service experience on every call What We Offer Salary, Bonus, Health Benefits + much more! Paid Time Off, Training and Development Ongoing English and Customer Service development classes Location Must be able to commute to our office located in Goregaon West, Mumbai
As an experienced Call Center Customer Service and Technical Support Representative at Unified CX Solutions, your role will involve handling inbound calls from existing Canadian customers. You will be working full-time with shifts available between 4pm-10am IST. Fluency in speaking, writing, and reading English is a must for this position. Key Responsibilities: - Collaborate and work in a teamwork-oriented environment - Provide exceptional customer service on every call - Maintain a positive customer interaction - Handle incoming and outgoing calls in a Call Center environment - Demonstrate strong English communication skills both written and verbal - Multi-task effectively and operate in multiple applications simultaneously - Be open to flexibility in schedule, including working extended or extra shifts - Engage in ongoing English and Customer Service development classes - Experience in the telecommunications industry would be advantageous Qualifications Required: - 3 years of experience in a Call Center environment - 1 year of experience in Technical Support - 1 year of experience in the Telecommunications industry - Customer service oriented with a focus on customer satisfaction Unified CX Solutions offers a great working environment at their premier office located in Goregaon West, Mumbai, which includes perks such as a lounge, game room, onsite parking, and more. You will also benefit from mentoring and guidance from the Canadian Management Team. What We Offer: - Competitive Salary, Bonus, and Health Benefits - Paid Time Off and Training and Development opportunities - Health insurance, Paid time off, and Provident Fund If you are motivated to help your peers and customers, enjoy a teamwork-oriented environment, and have the necessary experience and skills, we invite you to join our dynamic team at Unified CX Solutions.,