Underwriting Telephony Support Officer

As a customer service representative, your primary role is to establish strong relationships with customers through phone and email communication. You will handle customer inquiries professionally and provide them with straightforward support. Your responsibilities will include answering incoming and outgoing calls, demonstrating comprehensive knowledge of the company's products, and following up on customer requests to ensure their needs are met. Additionally, you will refer complex issues to relevant departments and contribute to the overall team effort. It is essential to maintain compliance with company standards and undergo relevant compliance training. You will be expected to communicate effectively with colleagues and management, respond promptly to all customer inquiries, and share knowledge with your immediate team members. Any issues or concerns should be promptly reported to the appropriate manager for resolution. To excel in this role, you must have at least 12 months of experience in a mortgage environment, with voice process experience being a requirement. Familiarity with the financial services industry is preferred. Proficiency in Microsoft Word and Excel at an intermediate level is necessary. A graduate degree is a mandatory qualification for this position. Key skills for success in this role include attention to detail, quick adaptability, and strong verbal and written communication abilities. You should also possess the ability to self-manage effectively. Furthermore, you will be responsible for adhering to the company's information security policies, including safeguarding assets and information in line with ISO 27001 standards. Your commitment to security protocols, cooperation during internal audits, and reporting of security incidents are crucial aspects of your responsibilities. Supervising personnel to ensure compliance with security requirements and providing appropriate training on security measures will be part of your role. By proactively engaging in training courses to enhance your knowledge, you will contribute to your professional development and the overall success of the team.,