Detail-oriented and proactive Business Analyst with 3+ years of experience in the banking and financial technology domain, specializing in mobile banking applications. Skilled in gathering and analyzing business requirements, translating them into functional specifications, and collaborating with cross-functional teams to deliver customer-centric solutions. Proven ability to bridge the gap between stakeholders, technical teams, and end users to ensure seamless delivery of features aligned with business goals. Strong background in requirement elicitation, process improvements, UAT coordination, and data-driven decision making. Experienced in Agile and Waterfall project methodologies, with excellent communication and problem-solving skills. Key Competencies: Requirement gathering & documentation (BRD, FRD, user stories, process flows) Mobile banking products, payment solutions, and KYC workflows Wireframing, prototyping, and user experience analysis Stakeholder management & client communication Agile (Scrum) environment, sprint planning, backlog grooming UAT planning, defect tracking, and release coordination Data analytics, dashboards, and reporting Risk analysis, compliance, and regulatory requirements Technical Tools: JIRA, Confluence, Figma, Balsamiq, MS Excel, SQL (basic), Postman (for API testing), Google Analytics Achievements: Successfully contributed to the development and launch of new payment features, enhancing user engagement by 15%. Led requirement gathering for integrating third-party APIs, reducing manual interventions by 30%. Assisted in improving app workflows by identifying UX gaps, resulting in a 20% reduction in user churn.
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