Key Responsibilities Responsible to maintain delinquency levels below 0.25% Decision/PD/Appraisal of cases within TAT Training of FOS on KYC and documentation part- which help to reduce TAT understanding of legal and technical Attending of maximum training sessions to enhance u/w skills. Adherence of product and policy- minimal audit observation. Punctuality and teamwork OTC and PDD management. Desired Candidate Profile 5-8 years of experience in Mortgage Underwriting or similar role. Strong understanding of credit underwriting principles, regulations, and industry standards (NBFC). Proficiency in Home Loan and processes. Excellent analytical skills with ability to interpret financial data effectively.

Supporting the legal aspect of Retail Business Examination and due diligence of the legal title of Customer Vetting of title search report and vetting of title documents with respect to the genuineness/OPP vetting Early resolution of legal queries related to title search report Legal TAT Management. Vetting of security documents such as Gift Deed, MOE /MODT, Mortgage Deed, Drafting NOCs, Declarations and Affidavits, Application, Letters as per the requirements. Legal training at branches with respect to title documentation and legal policy. Responding to legal notices, as and when received at their respective branches. Branch visits, Vendor visits and SRO visits. Knowledge of local language and local practices, Process Adherence Diligent tracking of OSD/PDD Documents Monitoring of BT/Resale transactions done through Vendors. Managing Legal Vendors/ Legal Agency, empanelment process and their timely review and renewals. Quality check of the Legal Reports from time to time Preparation and monitoring of Legal MIS Legal Policy To assist management in formulating relevant Legal Policy specific to their region To provide local legal knowledge and practices for the ease of business

Job Responsibilities: Handling incoming calls from customers and resolving their queries within the defined time frame. Coordinating with hubs to ensure timely resolution of customer queries and complaints. Investigating service problems by understanding the customer's complaint, determining the root cause, and providing the best solution. Following up with customers to ensure satisfactory resolution of their issues. Handling regulatory complaints in accordance with company policies. Managing customer care email accounts and responding to queries/complaints within the specified turnaround time. Taking proactive measures to resolve customer issues promptly. Adhering to company procedures, guidelines, and policies at all times. Demonstrating strong teamwork and collaboration with colleagues. Call back on missed calls promptly and efficiently. Providing accurate, valid, and complete information to customers using appropriate methods and tools. Possessing basic knowledge of computer applications, including Microsoft Excel. Key Competencies: Communication skills Self-motivation Adaptability Problem solving Teamwork Note: Strong oral and written communication skills are essential for this role.