Key Responsibilities: Responding to customer inquiries via phone, email, and chat and in person. Resolving customer complaints and escalating issues when necessary. Processing returns and refunds. According to company policy. Updating customer accounts with necessary information. Performance Evaluation Criteria: Response time, customer , satisfaction score (above 90%). Resolution time (within 24 hours),number of escalations. Accuracy rate, compliance with return policy. Data accuracy. Key Competencies: Communication, Customer Focus. Problem-Solving, Conflict Resolution. Attention to Detail, Integrity. Data Management, Organization
Urgent requirement of sales executive