Customer Service Engineer - Mobile and Roaming Orange Business Services

2.0 - 6.0 years

2 - 6 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Job description Manage Emails and incoming incidents from Global customers Identify different cases related to SS7 (SMS, link issues, SAI/UL) Identify and managed basic cases like link issues, SMS and SAI/UL transiting on our STP Expertise to use trace tools to check SAI/UL KPI of a destination Ability to interact with technical teams based on the analysis derived Good understanding of business aspects of products Call flow of SS7 messages involved in attachment process Ability to corelate the IP transport layer with the problem of roaming Can understand more complex SS7 traces where options are involved (ITU ANSI, SMS control, steering, SMS roaming info) STP>> Routing and links knowledge Kn...

Posted 3 months ago

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