UKG Workforce Central (WFC) Analyst/Administrator

Job Title:

UKG Workforce Central (WFC) Analyst/Administrator

Department:

Information Technology (IT) / HRIS Applications

Reports To:

HRIS Manager or Director of Enterprise Applications

Location:

[City, State/Country - e.g., On-site, Hybrid, Remote]

Job Summary

UKG Workforce Central (WFC) Analyst/Administrator

Key Responsibilities

System Administration & Configuration

• Serve as the

  administrator

  for all modules within the UKG Workforce Central suite (e.g., Timekeeper, Scheduling, Attendance, Absence Management).
• Design, configure, and maintain WFC application components, including

  Pay Rules, Work Rules, Accrual Policies, Overtime Rules, and Historical Edits

  .
• Manage system-level configurations such as security profiles, display profiles, data access, and user provisioning.
• Troubleshoot and maintain the functionality of

  UKG time clocks

  (e.g., InTouch, 4500) and ensure seamless transmission of time entries.

Support & Troubleshooting

• Provide

  Tier 2/3 technical and functional support

  to end-users (managers and employees) and business partners (HR and Payroll) for all WFC application issues.
• Perform root cause analysis and implement solutions for time card calculation errors, accrual discrepancies, and scheduling conflicts.
• Coordinate with UKG vendor support for major application incidents, bug fixes, and system maintenance.
• Execute or coordinate WFC application administration tasks, including system configuration settings, troubleshooting, and maintenance.

Integration & Data Management

• Manage and monitor interfaces and integrations between WFC and other HRIS, Payroll, and ERP systems (e.g., SAP, Oracle, Lawson, UKG Pro).
• Assist in the design and testing of data transformation and file exchange processes, ensuring data integrity across connected systems.
• Develop custom reports, queries, and data views using WFC reporting tools (e.g., Report Writer, Visual Scheduler, SQL) to meet business analytical needs.

Projects, Upgrades, and Compliance

• Lead or actively participate in WFC

  upgrades, patch management, and implementation projects

  (e.g., migration to UKG Pro WFM/Dimensions).
• Ensure WFC configuration adheres to labor regulations (FLSA, state laws) and collective bargaining agreements (CBAs) where applicable.
• Develop and maintain clear, concise documentation for system configurations, process flows, and Standard Operating Procedures (SOPs).
• Coordinate and execute system testing (Unit, Integration, UAT) for new features, policies, and system changes.

Required Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, HR, or a related field,

  or equivalent practical experience.

• [Specify Number] years of hands-on experience

  administering and configuring

  UKG Workforce Central (WFC) Timekeeping and one other core module (e.g., Scheduling or Absence Management).

• Deep functional knowledge of time and attendance, scheduling, and labor law principles.

Technical Skills

• Proven ability to configure complex

  Pay Rules, Work Rules, and Accruals

  within the WFC system.
• Experience with

  WFC interfaces and integration tools

  (e.g., Dell Boomi, UKG APIs).
• Proficiency in

  SQL

  for querying WFC databases, troubleshooting data, and building custom reports.
• Strong understanding of IT processes related to system maintenance, patching, and security.

Soft Skills

• Exceptional

  analytical and problem-solving skills

  with a meticulous attention to detail.
• Strong ability to communicate technical information clearly to non-technical users (HR, Payroll, Operations).
• Excellent time management, project coordination, and organizational skills.