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1.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Greetings From Scorelabs Inc! Handle inbound and outbound calls in a professional and courteous manner. Provide prompt and accurate information to address customer inquiries. Resolve customer complaints and ensure customer satisfaction. Required Candidate profile Minimum Graduation Excellent command over the English language / Excellent English Communication skill Should be comfortable with Rotational US Shifts (5 Days working) Hr Meghana - 95733948239

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1.0 - 6.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Greetings from Jobshop, Embark on a journey of career excellence with India's premier BPO recruitment company! Dial up your career ambitions by calling HR Fouzia @7975448259 International Voice Process/Customer Support Location: Manyata Tech Park - Bangalore Work Mode: On-Site HR Contact: Fouzia 7975448259 Who Were Looking For: Are you a skilled communicator with BPO experience looking to step into an international voice support role? This opportunity with our reputed client (Voice Intl) offers strong career growth and competitive pay for candidates with excellent English and a customer-first mindset. Job Responsibilities: Provide voice-based support to global customers Handle customer queries with professionalism and empathy Ensure high-quality service delivery in every interaction Follow process guidelines and meet performance benchmarks Salary & Benefits: CTC: Up to 5.6 LPA Take-Home Salary: 38,000 Performance Incentives: Up to 2,500/month Eligibility Criteria: Qualification: Graduate / Undergraduate Experience Required: Minimum 1 year in International BPO Voice Process Communication: Strong verbal English skills mandatory Accent Requirement: Clear neutral accent (No MTI) Transport Facility: Night shift cab (one-way) available Free for women employees (7 PM to 7 AM) Men to pay 75 per ride Open Positions: 66 Vacancies Available Immediate Joiners Preferred Interested? Call or WhatsApp HR Fouzia @ 7975448259 Dont miss out great opportunity for experienced BPO professionals to join a premium international voice support team.

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Greetings from Jobshop, Embark on a journey of career excellence with India's premier BPO recruitment company! Dial up your career ambitions by calling HR Fouzia @7975448259 Hiring for Walmart Voice Process Customer Support Executive Location: Karle Town Centre, Bangalore Work Mode: Work from Office Contact HR: Fouzia 7975448259 Job Summary: Join a global retail giants voice support team! We are hiring for an exciting voice-based customer support process. If you're passionate about customer service, fluent in English, and ready for a dynamic work culture, this is your chance! Eligibility Criteria: Education: Open to both graduates and undergraduates Experience Levels: Minimum 1 year of experience in customer service Freshers welcome Job Location: Office based at Karle , Bangalore Transport: One-way night cab provided Free night transport for women (7 PM 7 AM) Male employees pay nominal charge of 75 per ride Salary Package: (Experienced): CTC: Up to 4.2 LPA / Take-Home: 28,100 (Freshers): CTC: Up to 3.2 LPA / Take-Home: 20,000 Incentives: 2,500 per month (performance-based) Interview Process: HR Screening SVAR Assessment Minimum score: 62 Typing Test 25 WPM with 90% accuracy Operational/Final Round Interview Note: For candidates with 6+ months of experience , direct hiring on CL11 at a salary of 3.6 LPA is possible. Additional Requirements: Willingness to work in rotational night shifts Immediate joiners preferred Call/WhatsApp HR Fouzia at 7975448259 Share your resume to fast-track your application!

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0.0 - 5.0 years

1 - 4 Lacs

Chennai

Work from Office

Min 1 yr expr in the handling of customers Expr in both international or domestic can apply Freshers also can apply Immediate joiners preferrable Good communication Both way cab provided Rotational shift timings Walk-in interview Thanks 7200217280

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0.0 years

1 - 3 Lacs

Mumbai, Navi Mumbai, Bengaluru

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International voice process CCE -CUSTOMER SUPPORT/CUSTOMER CARE/VOICE SUPPORT /BPO MUMBAI/Bangalore Education - 2024-2025 pass out B.A, B.com ,BMS, BBA ,BFA ,BBI only can apply Candidate should have excellent communication skills as its a Voice process Night shift CABS available both sides 5 days working MNC FIRM interview online 1 round Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Interview Rounds:Virtual Version Round CD Round OPS Round Shift: Night Shift Qualification: Only Graduates - Excellent communication BOTH SIDE CABS 5 DAYS WORKING Education - 2024-2025 pass out B.A, B.com ,BMS, BBA ,BFA ,BBI ---only can apply BTECH /BSC /BCA do not apply Candidate should have excellent communication skills as its a Voice process average communication do not apply Regards Neeti 9650186207 call or whats app Monday to Friday 10am to 6pm

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0.0 - 2.0 years

1 - 3 Lacs

Mohali, Chandigarh, Panchkula

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Kabalikrut Group is hiring a Customer Care Executive to handle Various Domestic and International processes at the Chandigarh, Mohali, and Panchkula locations. The candidate should have very excellent English communication skills. The candidate should be comfortable to work in rotational shifts. The candidate should be comfortable joining the services ASAP. The candidate must possess a minimum basic knowledge of computers. The candidate should possess good typing speed. Benefits:- Best career growth Optimal career opportunities Cab, Health insurance Interested candidates can contact us @9056288584 for more details.

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0.0 - 4.0 years

1 - 2 Lacs

Thane, Navi Mumbai

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Roles and Responsibilities Handle customer inquiries, concerns, and feedback via phone calls Provide accurate and timely resolutions to customers' issues. Maintain a high level of professionalism and empathy when interacting with customers. Meet performance targets for quality, productivity, and sales metrics. Collaborate with team members to achieve shared goals. Desired Candidate Profile HSC/Graduate freshers are welcome. Excellent communication skills in English language (written & spoken). Willingness to join an international BPO environment. Shift timings : 24/7 (ANY 9 HOURS) week Off : 2 Rotational Week Off Salary : Freshers - 17k & experience upto 21k. Immediate Joiners Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number: 8108671430 Email: Shwetag17@hexaware.com

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0.0 - 5.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for International MNC's Graduates/Undergraduates both can apply Minimum 6 Months of International BPO experience required. Salary Upto 40K Unlimited Incentives Both Side Cabs & Meals To apply, Call or WhatsApp - 9870574797 - Panya

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1.0 - 6.0 years

3 - 7 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Backend, Blended, Chat & operations experience will not be counted and D O NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : PRACHI Contact : 7428696333 Call or WhatsApp your resume for the same.

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1.0 - 6.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Hi, We have a job opening for an Operations Specialist with a leading BPO Role & responsibilities Must have at least minimum 1.8Years of experience working in any international project and must be able to manage Stakeholders/Clients from US & UK on calls and emails. Must have exceptional communication skills (Both written & Verbal) and must be able to multitask. Attention to detail is mandatory. Good email drafting skills and should have hands-on experience with MS Excel. Need Graduation in any field. Work Mode: Work from office (5 days) Shift: UK (12PM 9:30PM, Fixed week offs on Sat & Sun) Two way transportation will be given If interested, Please share your updated resume on harshita.gupta@hiringsquad. co.in Thanks & Regards Harshita Gupta

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1.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Urgent Hiring-BPO jobs Provide exceptional customer service, Willing to work in voice process, bpo, customer support, international bpo Resolve issues promptly with empathy & accuracy Collaborate with cross-functional teams on product improvements Office cab/shuttle Provident fund

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0.0 - 5.0 years

3 - 4 Lacs

Hyderabad

Work from Office

At Regalix, now A Market star Company, you will have the opportunity to work in a dynamic environment that thrives on collaboration, embraces cutting-edge technologies, and delivers impactful solutions to our clients. With a shared commitment to excellence, innovation, and client success, we are setting new benchmarks in the market. By leveraging Regalix's deep understanding of digital marketing strategies and Marketstar's proven track record in driving sales and customer engagement, we have forged a unique synergy that propels us to the forefront of our field. Together, we will shape the future of our industry and achieve new heights of success. Account Strategist Experience: 0 to 5 years Location: Hyderabad Salary: Based on Industry Standards Key Responsibilities & What will you need to succeed in this role? Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals. Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome. Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. Develop and maintain subject matter expertise on client's marketing solution offerings. Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. Provide updates to the management team on your pipeline and sales forecast objectives and key results. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. International Voice LOB Experience including using of Dialers for OB Calls. Exceptional written & verbal communication skills. Agility. Ability to multitask & Collaborate. Customer centricity. Objection Handling. Stakeholder Management. Qualifications: 1-5 years of overall relevant experience (Sales process experience Mandate). Graduate in any field. Sales knowledge on social media platform. Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). Candidates should be flexible with rostered day offs and working in shifts. Salesforce software working knowledge is good to have. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Job Description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process. For More Details, Please Call: Neha 7975182408 Join Our Tech Support Team for Apple! Are you passionate about technology and eager to work with one of the world's leading smartphone companies? We are looking for skilled and enthusiastic individuals to join our Technical Support team for Apple . What We’re Looking For: Strong technical knowledge and problem-solving skills Minimum 1 year of experience in Customer Support Excellent communication skills Willingness to work in rotational shifts What We Offer: Opportunity to work with a global tech leader Competitive salary up to 30,000/month Office location: Brookefield, Bangalore Supportive and dynamic work environment If you're ready to grow your tech career with a premium brand, we’d love to hear from you! For More Details, Please Call Neha – 7975182408 Role: Technical Support - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended

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1.0 - 5.0 years

3 - 3 Lacs

Gurugram

Work from Office

* Manage inbound queries related to flight bookings, cancellations, reschedules, and travel-related issues * Provide assistance through chat and voice support Salary - 30k CTC + Incentives + Over Time + Retention Bonus Required Candidate profile * UG/Graduate with min 6 months of International BPO Exp * Excellent English communication skills * Comfortable with Rotational shift To Apply Contact Vanshika - 8920557308 (Call/Whatsapp) Perks and benefits * Incentives * Over Time * Retention Bonus

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1.0 - 6.0 years

2 - 6 Lacs

Gurugram

Work from Office

Hi Hiring for customer service profile 5 days working 2 rotational off grad/undergrad with 1 year exp in international (voice process) can apply Location Gurugram both side cabs Salary up to 50k +joining Bonus US Shift Amit Gandhi 9910877518

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2.0 - 7.0 years

2 - 4 Lacs

Pune

Work from Office

Job Opening: International Customer Service Location: Magarpatta, Pune {Interview Location- Viman Nagar } Employment Type: Full-Time Work Schedule: 5 Days Working Perks: Cabs, Incentives, Growth, Healty environment and other facilities Salary: Starting from 29k-35k ctc depending upon last drawn and process. Candidate Requirements: Education: Graduates Experience: 18 months of experience in International voice support { Insurance background preferred } Please connect me if you are immediate joiners and looking for job. HR Vanshika :- 9560808268 Vanshika.yadav@krishnaconsultant.co.in

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0.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

Hiring for World's Biggest Hotel Chain AirB^B- Sr. Advisors * Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues Salary - 38k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile Eligibility: > Graduate Freshers and UG Experienced can apply > Salary upto 38k CTC and upto 10K Incentives + 150$ Of Travel Incentives HR Simran - 7011964232 (Call/Whatsapp)

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0.0 - 2.0 years

1 - 3 Lacs

Bengaluru

Work from Office

FSL is hiring!!!! Job Title: Customer Support Associate - International Voice Process Location: Bangalore Job Type: Full-time Shift: Rotational Night Shift Responsibilities: Provide exceptional customer service via international voice calls Address inquiries, resolve issues, and ensure customer satisfaction Communicate effectively with a diverse global customer base Document and update customer records accurately Requirements: Fluent in English (spoken and written) Previous experience in a customer support role preferred Excellent communication and interpersonal skills Flexibility to work in rotational shifts No BE/BTECH/BSC/PG freshers Benefits: Competitive salary Cab facility Professional development opportunities Vibrant and inclusive work culture How to Apply Share you resume on WhatsApp +91-7498500882 OR Face to face interviews walk-in to 3rd Floor, Dragonfly Buiding, Brigade Tech Gardens, Brookfield WALK-IN INTERVIEW DETAILS Walk-in Interview Timings - 11AM TO 2PM, Monday to Friday Address - 3rd Floor, Dragonfly Buiding, Brigade Tech Gardens, Brookfield CARRY YOUR RESUME AND ORIGINAL ADHAR CARD Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test and Live Chat Round : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Job Title : Customer Support and Technical Support (UK Process) Job Location : 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore. Company : First Source Position : Customer Support & Technical Support for International UK Process Job Description : We are looking for dedicated and enthusiastic individuals to join our International UK Process as Customer Support and Technical Support agents. The successful candidates will be responsible for assisting UK-based customers, providing technical support, and ensuring high-quality service. Whether you have prior experience or are a fresher, we encourage you to apply! Immediate joiners are preferred! Key Responsibilities : Provide exceptional customer service through voice, email, and chat support. Troubleshoot and resolve technical issues in a timely and efficient manner. Ensure customer satisfaction by delivering clear, accurate, and helpful information. Maintain and update customer records as required. Collaborate with internal teams to ensure seamless service delivery. Required Qualifications : 10th Standard, 12th Standard, or Graduate candidates can apply. (B.Tech graduates, and Post Graduate freshers are excluded) Both experienced candidates and freshers are welcome to apply. Strong communication skills in English. Basic technical knowledge is preferred but not mandatory. Ability to work effectively in a fast-paced environment. Salary and Benefits : Salary will be based on experience. Performance-based incentives will be provided. A One-way cab service will be provided. UK shifts. 5 Days working, 2 Days off. Immediate joiners preferred. Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

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1.0 - 6.0 years

3 - 7 Lacs

Hyderabad, Bengaluru

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Job Title: Senior Customer Service Representative Location: Bangalore / Hyderabad Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Role & responsibilities Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Richard @ 9686682465 / 7760984460 / 7259027282

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

Work from Office

Job Title : Customer Support (UK Process) Job Location : 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore. Company : First Source Position : Customer Support & Technical Support for International UK Process Job Description : We are looking for dedicated and enthusiastic individuals to join our International UK Process as Customer Support and Technical Support agents. The successful candidates will be responsible for assisting UK-based customers, providing technical support, and ensuring high-quality service. Whether you have prior experience or are a fresher, we encourage you to apply! Immediate joiners are preferred! Key Responsibilities : Provide exceptional customer service through voice, email, and chat support. Troubleshoot and resolve technical issues in a timely and efficient manner. Ensure customer satisfaction by delivering clear, accurate, and helpful information. Maintain and update customer records as required. Collaborate with internal teams to ensure seamless service delivery. Required Qualifications : 10th Standard, 12th Standard, or Graduate candidates can apply. Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply. Both experienced candidates and freshers are welcome to apply. Strong communication skills in English. Basic technical knowledge is preferred but not mandatory. Ability to work effectively in a fast-paced environment. Salary and Benefits : Salary will be based on experience. Performance-based incentives will be provided. One-way cab service will be provided. UK shifts. 5 Days working, 2 Days off. Immediate joiners preferred. Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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1.0 - 5.0 years

4 - 7 Lacs

Noida

Work from Office

About the Company: A globally recognized leader in Insurance, known for its commitment to delivering exceptional products and services to clients worldwide. With a strong presence in over [number] countries, we are dedicated to innovation, customer satisfaction, and excellence. We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service team. The successful candidate will be responsible for providing top-notch support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues, complaints, and concerns with a focus on customer satisfaction. Provide product and service information to customers. Collaborate with internal departments to address and resolve complex issues. Maintain accurate records of customer interactions and transactions. Identify opportunities for process improvements and contribute to team efficiency. Qualifications: Bachelor's degree in any discipline or equivalent experience. Proven experience in a customer service role, preferably in an international environment. Excellent communication skills in [language(s)]. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle multiple tasks.

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0.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for International Voice Process WFO, Us shifts, Both side cabs, Upto 6 months Exp. In International Voice process Whatsapp Cv to 7982683755 No Calls Pls Required Candidate profile Hiring for International Voice Process WFO, Us shifts, Both side cabs, Upto 6 months Exp. In International Voice process Whatsapp Cv to 7982683755 No Calls Pls

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0.0 - 5.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara/ Baroda

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Hiring For customer support executive (Chat Process)-Ahmedabad Salary:23k to 35K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or whatsapp CV : 6357157176 Note:Apply if you are ready to relocate in Ahmedabad Required Candidate profile Only work from office Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English

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1.0 - 6.0 years

0 - 0 Lacs

Pune, Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD!! Hiring for Biggest MNC at Bangalore Location for Customer Service Profile. Work Location: Bangalore / Pune Skills: International Customer Support - Blended process Experience: 0-4 Years Qualification: Any graduate FRESHERS -- Rs 3.50 LPA TO 4 LPA For 1+ years of experience - up to 4.50 LPA For 2+ years of experience - up to 6 LPA Job Description: • Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level. • Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets. • Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion. • Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests. • Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners. • Flexibility to cross-train and support with other complexities in the wider business area. • Assist with any other key tasks as requested. • Ability to adapt to and thrive in a fast-paced, dynamic environment. • Communicate clearly and professionally both verbally and in writing. • Problem-solving skills, including questioning and diagnostic abilities. • Demonstrate an ability to develop and maintain a network of contacts internally and externally. • Understanding of customer contracts and delivery expectations. • Effective listening skills and excellent attention to detail. • Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes. • Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times. WHATSAPP YOUR RESUME ---Schedule your interview kindly call or drop your resume on the given numbers. YAGANSHI 9821182648 KVC CONSULTANTS LTD !! NO PLACEMENT CHARGES Role & responsibilities Preferred candidate profile

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