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Call Center Head LILO

5.0 - 9.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As the Call Center Head at our company in Trivandrum, you will play a crucial role in managing and overseeing our customer support operations. Your background in international call center processes, particularly in US or UK campaigns, will be vital for success in this role. Candidates with experience as RSA (Remote Support Agent) or RAC (Remote Access Controller) will also be considered. **Key Responsibilities:** - Lead, mentor, and supervise a team of call center agents. - Monitor team performance and provide actionable feedback. - Ensure high-quality service delivery and customer satisfaction. - Handle escalations and support agents in complex queries. - Collaborate closely with the operat...

Posted 2 weeks ago

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