Role and Summary Statement We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. RESPONSIBILITIES Will be responsible to develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements. Creation/implementation/modification of ServiceNow SAM/HAM/others components. Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation. Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc. Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. Customize and configure ServiceNow SAM Pro to meet specific organizational needs. Work closely with stakeholders to gather requirements and translate them into technical solutions. Develop and implement publisher-specific packs and plugins as needed for software management. Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro. Manage and oversee the entitlement upload process for in-scope software publishers. Perform regular reconciliation of deployment details received from integration sources. Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations. Create and maintain documentation, including technical specifications and user guides. Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro. Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes. Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality and reusability. REQUIRED QUALIFICATIONS: B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 5-7 years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus. RPREFERRED QUALIFICATIONS: ITIL Certified. ServiceNow CSA. ServiceNow CAD. Any additional ServiceNow certifications will be a plus Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Servicenow-Development.Experience5-8 Years.
