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Customer Solution Specialist Simnovus

3.0 - 5.0 years

10 - 12 Lacs

Bengaluru

Hybrid

Role & responsibilities Resolve technical support cases efficiently while maintaining a high standard of service. Provide expert-level troubleshooting for issues related to 5G protocol stack (PHY, MAC, RLC, RRC, NAS), UE, and eNodeB/gNB testing. Provide expert-level troubleshooting for issues related to VoIP/SIP calls (VoLTE/VoNR, IMS GW) Execute and maintain 3GPP conformance testing procedures. Perform modem performance testing in lab environments. Create, execute, and maintain test cases for functional and system-level testing. Identify, raise, and track defects through to resolution, recommending corrective actions as needed. Collaborate with development, QA, and product teams to ensure i...

Posted 3 months ago

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