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Service Reliability Engineer BT Group

1.0 - 2.0 years

6 - 7 Lacs

gurugram

Hybrid

Role & responsibilities Providing in-depth technical support to customers through monitoring, localisation and remote repair Technical understanding of solution level offerings, with ability to continually develop knowledge with new offerings Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience Cooperating with other levels of support (Technical Hubs, Platform teams and Suppliers) Manage supplier activities (e.g. proactively driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements) C...

Posted 2 hours ago

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