2.0 - 4.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Job Description Experience: 2 years Location: Mumbai Skills BE/BTech in EC/CS with 2 years of relevant work experience Programming skills on c/c++ / java / javascript Use of API testing tool like Postman / SoapUI Work experience in Contact Center technology like, ACD, IVR, CTI is preferred Work experience in UCCX scripting and Finesse customization is added advantage Understanding of Networking technology and working with database system is preferred Job Description & Responsibility L1-level support for the Cisco UCCX PS-Apps ecosystem. Strong understanding of IVR scripts. Proficiency in ServiceNow integration with Finesse CTI. Perform regular system health checks. Troubleshoot and resolve a...

Posted 3 weeks ago

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Cisco Collaboration - L2 Black Box

0.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Job Description Primary Roles & Responsibilities: Manage, support, and troubleshoot Cisco Unified Communications products including Unified Communications Manager(CUCM), Unity Connection(CUC), IM & Presence(IMP), Contact Center Express(UCCX), and Expressway Clusters. Strong understanding and knowledge of Cisco voice gateways, CUBE, and other SBC's. Strong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP Strong understanding and knowledge of networking concepts such as TCP/IP, DNS, DHCP, and TFTP Proficiency with monitoring and troubleshooting tools like RTMT, Dialed Number Analyzer, Packet Capture tools etc. Knowledge of UCCX Scripting will be cons...

Posted 1 month ago

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Cisco Collaboration - L2 Black Box

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Cisco Unified Communications Specialist at Black Box, your primary roles and responsibilities will include: - Managing, supporting, and troubleshooting Cisco Unified Communications products like Unified Communications Manager (CUCM), Unity Connection (CUC), IM & Presence (IMP), Contact Center Express (UCCX), and Expressway Clusters. - Demonstrating a strong understanding and knowledge of Cisco voice gateways, CUBE, and other SBCs. - Possessing a strong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP. - Having a solid understanding and knowledge of networking concepts like TCP/IP, DNS, DHCP, and TFTP. - Proficiency in using monitoring and trou...

Posted 1 month ago

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Principal Enterprise Applications Analyst Diebold Nixdorf

8.0 - 10.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job Description Develops, maintains and manages Unified communication application standards and systems and contact center solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with teams to ensure solutions are designed to operate in highly available and reliable environments. Provides technical support and advises on the use of programming tools, systems and networks. Provides support to address availability and reliability issues on various systems (that is, Microsoft Teams Voice, Cisco, Nice InContact Center,) across multiple locations Responsibilities Works on a Large portfolio of Unified communication ...

Posted 3 months ago

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