123 Ucce Jobs - Page 5

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

SLK Software Services Private Limited is looking for Trainee - ERC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Your Role: Lead and execute SAP rollout and localization projects with a focus on e-Document implementation. Analyze and implement country-specific legal and tax requirements in SAP systems. Configure and support SAP Document and Reporting Compliance (DRC) for e-invoicing and statutory reporting. Collaborate with cross-functional teams to ensure functional and technical integration across SAP modules. Your Profile: 5+ years of experience in SAP consulting, especially in MM, SD, IM, WM modules. Proven experience in localization and rollout projects across multiple countries. Strong understanding of digital taxation and e-document compliance. Hands-on experience with SAP S/4HANA and SAP DRC. What youll love about working with us Flexible work options: Hybrid Competitive salary and benefits package Career growth with SAP and cloud certifications Inclusive and collaborative work environment Location -Bengaluru,Bhubaneswar,Chennai,Coimbatore,Gangdhar,Gandhinagar, Gurugram, Hyderabad,Kolkata,Mumbai,Navi Mumbai,New Delhi,Noida,Pune,Salem,Tiruchirapalli

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement technology at the operating system-level- Perform basic and intermediate level troubleshooting- Ensure hardware/software support- Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues.- Perform day to day activities of both Voice and video conferencing - Monitor system alerts.- Provide support (24x7)- Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information:- The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation- This position is based at our Kolkata office- A 15 years full time education is required Qualification 15 years full time education

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

We are looking for a skilled Cisco Voice Engineer with 3 to 8 years of experience to join our team at Rite Infotech Pvt. Ltd., located in [location to be specified]. The ideal candidate will have a strong background in IT Services & Consulting, particularly in Cisco voice engineering. Roles and Responsibility Design, implement, and maintain Cisco voice solutions for clients. Troubleshoot and resolve complex technical issues related to Cisco voice systems. Collaborate with cross-functional teams to ensure seamless integration of Cisco voice systems with other technologies. Develop and deliver training programs to clients on the use and maintenance of Cisco voice systems. Conduct regular system audits to identify areas for improvement and optimize performance. Provide technical support and documentation to clients as needed. Job Requirements Strong knowledge of Cisco voice architecture and design principles. Experience with Cisco Unified Communication Platform (UCP) and its applications. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment and communicate complex technical concepts to non-technical stakeholders. Familiarity with industry-standard protocols and standards for voice communication. Strong analytical and troubleshooting skills, with the ability to analyze complex data sets and draw meaningful conclusions.

Job Summary: We are seeking an experienced Audio QA Engineer to join our product team developing cutting-edge VoIP-enabled wearable technology . In this role, you will be responsible for ensuring optimal audio performance and quality for voice communication features, performing detailed testing, analysis, and validation of audio pathways in various environments and network conditions. You will collaborate closely with hardware, firmware, and software teams to develop test plans, automate audio test cases, and validate audio performance across the product lifecycle. Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Validate microphone and speaker audio paths, codecs, echo cancellation, noise suppression, and voice clarity. Conduct MOS (Mean Opinion Score) testing and other subjective and objective audio quality assessments. Test audio performance in various real-world and lab conditions (e.g., network types, ambient noise environments, device orientations). Use test tools and frameworks to capture, analyze, and log audio signals (e.g., latency, jitter, packet loss, dropouts). Conduct wakeword testing for voice assistant features and assess responsiveness and false trigger rates. Perform product benchmarking and ensure compliance with audio standards (e.g., TIA-920B). Collaborate with software, firmware, hardware, and UX teams to troubleshoot and isolate audio defects. Document test cases, test results, defects, and contribute to product release sign-off. Contribute to the automation of audio tests wherever applicable. Required Skills & Qualifications: Bachelors degree in Electronics and Communications, DSP, Electrical, Computer Engineering, Acoustics, or a related field. 8+ years of experience in audio QA testing, preferably for VoIP, telephony, or wearable products. Prior experience with audio performance measurement tools such as: Audio Precision (APx) Listen SoundCheck ACQUA HATS (Head and Torso Simulator) Hands-on experience with tools like: Wireshark (for packet capture and VoIP call analysis) Adobe Audition, sox, Audacity , or similar for waveform analysis Experience with MOS testing (POLQA, PESQ), subjective audio quality testing, and scripting. Experience with product compliance testing for standards like TIA-920 B . Familiarity with mobile and embedded platforms (Android, iOS, RTOS) is a plus. Excellent troubleshooting skills, attention to detail, and communication skills. Nice to Have: Experience with noise-canceling algorithms (ANC, ENC, beamforming) testing. Experience testing Bluetooth and wireless audio (BLE, Classic BT, Wi-Fi). Experience with wake word testing and voice UI systems (e.g., Alexa, Google Assistant, Siri). Prior work with wearable audio devices such as smart headsets, earbuds, or AR/VR headsets. Solid understanding of VoIP protocols (SIP, RTP, RTCP), audio codecs (e.g., Opus, G.711, G.722), and related networking concepts. Exposure to Agile development and CI/CD pipelines for automated testing.

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible for managing various projects, planning, execution, and Post Merger Integration for Accentures acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target companys suppliers portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired companys suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurements Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for Fluent in EnglishMinimum 3 years of experience in P2P, Finance, CMR or SAP/AribaMinimum 2 years of experience in Project Management Roles and Responsibilities: Role :Project ManagementFlexible scheduleAttention to detail.Process improvement. Strong written and verbal communication skillsWell organized.CollaborativeGood to have:Presentation Skills3rd language Qualification Any Graduation

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong s in coordinating with various stakeholders for project progress and update on regular basis Good s on PPT to present the project updates to Senior management Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc. Good communication and writing Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Key Decisions / Dimensions The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time. Major Challenges Planning everything from execution to delivery breaking the project into tasks, Breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, Defining milestones, and Highlighting the project dependencies. Delegating work effectively, Monitoring progress and track roadblocks Conducting regular meetings with stake holder Managing documentation and reports To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements. Coming up with a Plan B Arrange for extra resources. Manage time in difficult circumstances. Have an alternate plan to justify the expectations of the clients. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Required Qualifications and Experience a) Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation. b) 5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology. s s as per JD Minimum Qualification Others

Core Responsibilities: Day-to-day support and maintenance of Genesys PureCloud Solutions MACD on Genesys, including call flows, SIP trunks etc Act as L3 support during issues and drive towards resolution Work with various internal external application teams on integrating their platform with Genesys Migration and implementation of Genesys PureCloud Solution Monitor project progress and adjust as necessary to ensure successful project delivery. Creation of Documentation and Knowledge base Responsible for managing incident and service requests Manage and coordinate team activities, working closely with different support groups. Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects. Skills and Experience: Hands on experience on troubleshooting Genesys PureCloud solutions Good knowledge of APIs and integrating with 3rd party applications. Experience in migration and implementation of Genesys PureCloud Strong understanding of business requirements and ability to convert to solutions. Knowledge of Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring Good knowledge of Gateway configuration and Genesys SIP Trucking and Dial Plans. Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it Knowledge of network routing, VOIP Protocols, SIP Responses, Handshake communication etc.

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Mysore, Kolkata, Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional Requirements: Primary skills: SAP GRC, SAP SECURITY and GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 7 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology->SAP Functional->SAP GRC Technology->SAP Technical->SAP Security

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant dataAwareness of latest technologies and trendsLogical thinking and problem-solving skills along with an ability to collaborateAbility to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledgeLocation of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Mysore, Kolkata, Hubli.While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional Requirements: Primary skills: SAP SECURITY, SAP GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge.Minimum 2 years of experience in Support, maintenance, and implementation projects (Role administration & User administration)Defining business requirements & role buildTechnical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experienceAbility to work independently without any supervisionExperience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology->SAP Functional->SAP GRC Technology->SAP Technical->SAP Security

Key Activities Support Team Management: o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructure o Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution: o Address all incidents; perform root-cause analysis and implement long-term fixes o Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. Provide/Lead engineering and technical input to create, maintain, and implement Contact Center, Collaboration and Network engineering standards. Configuration & Change Execution: o Implement routing/script updates (CallRouter, VRU, precision queues) per approved RFCs o Manage software upgrades, patching schedules, and version control for all UCCE components Monitoring & Performance Tuning: o Execute daily health checks via RTMT/SNMP or other tool ; clear stale alarms and validate heartbeat synchronization o Analyze BHCA, agent capacity, and network QoS metrics; recommend resource adjustments Integration & Optimization: o Oversee integration between UCCE/CVP/CUCM, voice gateways, CTI desktops, and reporting tools o Tune VXML scripts, JTAPI/SCI connections, and gateway redundancy parameters. Documentation & Knowledge Transfer: o Maintain runbooks, network diagrams, SOPs, and handover guides o Conduct training sessions for L1 support and new hires Reporting & Analytics: o Generate weekly/monthly performance dashboards using CUIC, 2Ring, and wallboards o Track KPIs: uptime, call-handling metrics, change success rates, and customer satisfaction. Education Bachelors degree in computer science, Information Technology, Engineering, or related field Certifications Cisco CCNP Collaboration. Cisco Unified Contact Center Enterprise Specialist Cisco Certified Internetwork Expert (CCIE) Collaboration ( Preferred ) ITIL Foundation. Experience 3-5 years of hands-on UCCE/CVP administration in multi-site, enterprise environments (100+ agents) Proven track record in 247 operations, incident management, and capacity planning. Experience coordinating with third-party contact center tools and vendors. Demonstrated ability to execute major upgrades and maintenance windows without service impact. Job-related Skills Technical: SIP/H.323, JTAPI/SCI, VXML scripting, RTMT, CLI, CUIC, CUCM, RTMT; basic PowerShell/Bash automation. Process & Tools: ITSM processes, RFC/change control, version management, backup automation Analytical: Data-driven decision making; able to interpret call-flow metrics, usage and other Ops reports. Knowledge Deep understanding of Cisco UCCE architecture and best practices Familiarity with network design for low-latency voice (QoS, VLANs, redundancy) Awareness of contact center security and compliance standards Communication Excellent written/verbal English (Arabic a plus). Able to translate technical issues into clear business terms. Strong stakeholder management: proactive, responsive, customer-centric. Mandatory Skills: Cisco Unified Contact Center Express. Experience: 5-8 Years.

CBR-155K cisco UCCX - there are two cisco contact centers UCCE and UCCX. we want UCCX SBC experience, preferred Audiocodes. but other SBC is also fine like Cisco CUBE, Oracle, Ribbon, anynode, etc *voip to ms teams migration , MS TEAMS migration & admin, *SBC , cisco contact center,SME , Migration Architect any platform to teams migration, cisco avaya mitel- platforms , session border controller Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Voice and Collaboration Services. Experience: 5-8 Years.

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

Must Exp : implementation, migration, Cisco, UCCE Skills Required: Lead and contribute to the design, implementation, and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications. Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc. Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc. Collaborate with stakeholders to understand business requirements and design implementation plans that align with organizational goals. Follow industry standards and best practices to implement high-availability and scalable solutions. Coordinate with internal teams and external vendors to streamline the implementation process. Follow change management processes to execute the implementation steps. Deploy and configure the Cisco solution along with integration of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. Troubleshoot technical issues and provide solutions during the implementation phase. Lead end-to-end project implementation, ensuring adherence to timelines and budgets. Oversee quality assurance processes to identify and address any issues during the implementation phase. Perform thorough testing to ensure each function and feature is working as expected. Participate in UAT with the customer to ensure the solution meets their expectations. Provide post-implementation support for ongoing issues and deliver a positive user experience. Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.Role & responsibilities Preferred candidate profile

locationsPune - West time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 29, 2025 (10 hours left to apply) job requisition idJR-0010521 Key duties and responsibilities Create custom SQL reports, correspondence, and reporting packages Working Knowledge of Yardi Investment Management and Property Management Modules. Create Report Packages and complex YSR reports. Develop of IMKPIs, Fee Allocation rules, Income Allocation rules and GL Allocation Develop custom Yardi workflows and menu sets Troubleshoot technical and data entry problems Enhance and support all aspects of Yardi Voyager 7s for Investment Management, Residential and Commercial Property management Identify needs and develop programmatic solutions for Yardi users Administer Yardi database Test and implement new Yardi modules Work with other 3rd party software and service providers to create automated data import/exports Qualification and Experience Qualification- BE, BSc(IT), MBA (IT) Having experience in Real Assets investment management & accounting You have knowledge of Yardi Voyager system and its relevant modules (IM module is a plus) Understanding and working knowledge of Yardi Reporting (YSR) is a MUST Skills Required Deep understanding of YSR development Have experience is developing IMKPIs, Fee Allocation Rules, Income Allocation Rules Having worked on Workflows, Menu Sets, User permissions Understanding of Yardi database. What you will get in return A genuinely unique opportunity to be part of an expanding large global business. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

cisco contact center, UCCE, PCCE Implementation and Migration experience

About the team: Offline Payment vertical caters to our merchant partners by offering them products like QR code, Soundbox, EDC, Loan. Paytm has been a pioneer in merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our 'Paytm for Business' App. About the Role: Were looking for a high-agency, analytically strong Growth Manager to drive scalable and sustainable growth for Paytms Merchant Lending business. This is a strategic role focused on uncovering and executing growth opportunities across the funnel, from increasing awareness and reach, to improving conversion, retention, and monetization. You will go beyond operational execution and own key business questions: Where is the funnel leaking? Which cohorts are behaving differently? What are the biggest levers to grow loan disbursals? Which user journeys or product flows are broken or inefficient? If you enjoy working at the intersection of data, product, marketing and user behavior, and care about solving real-world problems for Indias small businesses, wed love to hear from you. Key Responsibilities: Own growth diagnostics across the funnel, from impressions to disbursals, and identify high-impact interventions Discover and define user cohorts that behave differently (e.g., by credit score availability, session intensity, geography, product interaction) Identify opportunities to increase visibility (impressions), CTR, conversion, and engagement using experiments, segmentation, and campaign innovation Design and evaluate growth experiments using control groups and attribution models to find what works and scale it Partner with Product and Business teams to improve in-app journeys, address drop- offs, and reduce friction in loan application flow Collaborate with CLM / CRM campaign managers to deploy retargeting, education, and engagement campaigns, but always with a lens of outcome-based impact Use tools like SQL and Looker to build dashboards and perform deep-dive analyses Continuously track funnel health, campaign effectiveness, and market trends to propose new strategic bets Use AI to FastTrack ops, improve efficiency and unlock growth Requirements: 4 to 6 years of experience in a growth, marketing analytics, or product marketing role, preferably in fintech, e-commerce, or consumer tech Strong understanding of user funnels, segmentation, attribution models, and LTV vs CAC principles Hands-on experience with analytics tools like SQL, Looker, or Amplitude; and engagement tools like CleverTap or MoEngage Ability to generate and test hypotheses using data, and translate insights into product or marketing actions Comfortable working cross-functionally with design, content, product, analytics, and business teams Excellent problem-solving skills, structured thinking, and a bias toward experimentation and measurement Self-starter with the ability to thrive in a fast-paced, ambiguous environment Bonus Skills: Working knowledge of Figma or other design tools to create quick mocks and iterate fast with content/design teams Experience in lending, banking, or regulated products Strong storytelling skills, ability to synthesize data and findings into clear growth narratives Location - Noida, Uttar Pradesh,Bangalore, Karnataka

About the Role: OSTTRA India The Role: Distinguished Engineer The Team: The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures. The Impact: Together , we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. Whats in it for you: We are seeking an accomplished and visionary Distinguished Engineer with expertise in Java and Post-Trade technologies to join our dynamic team. In this -level role, you will play a pivotal part in shaping and advancing our technical landscape, specifically focusing on post-trade systems. The successful candidate will bring extensive experience, strong leadership skills, and a proven track record in delivering innovative solutions within the financial industry. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: General: Develop architectures and systems iteratively that stand the test of time. Serve as a point of escalation for teams dealing with highly complex technical challenges. Achieve measurable impact across various teams within the company. Expand influence across a wide spectrum. Architecture and Design: Lead the design and architecture of sophisticated post-trade solutions, ensuring scalability, reliability, and optimal performance. Collaborate with fellow architects and engineers to formulate cohesive and efficient technical solutions. Drive the adoption of best practices and industry standards. Technical Implementation: Identify challenges and technical interdependencies, proposing effective solutions. Apply quantitative analysis to influence key business decisions. Collaborate with cross-functional teams to guide technical decisions aligned with business objectives. Provide strategic technical leadership for the development and enhancement of Java-based post-trade systems. Possess in-depth knowledge of distributed and event-driven design principles, along with cloud technologies. Innovation and Technology Advancement: Stay abreast of industry trends and emerging technologies related to post-trade processes. Lead research and development initiatives to introduce and integrate innovative solutions. Evaluate and recommend new technologies that enhance the efficiency and effectiveness of post-trade systems. Collaboration and Communication: Evangelize the successful adoption and use of tools and technologies. Lead discussions to promote collaboration across teams. Attend/Present at relevant events (e.g., conferences, user groups, meetups, webinars). Contribute written content about technology (e.g., blog posts, white papers). Develop and/or consult on internal training programs. Embody the Osttra values and exhibit humility in interactions with individuals. Work closely with product managers, project managers, and other stakeholders to align technical solutions with post-trade business requirements. Effectively communicate complex technical concepts to both technical and non-technical audiences. Foster collaboration and establish positive working relationships with internal and external partners. Leadership: Play a central role in decision-making for technical issues. Teach, mentor, grow, and advise other domain experts, individual contributors, and teams within the organization. Establish technology and organizational bridges to key organizational partners. Collaborate with key customers in assigned areas to address technical challenges. Exemplify Osttra values through code, reviews, communications, and processes (both following and setting). What Were Looking For: If you are a seasoned Distinguished Engineer with a focus on Java and a strong background in post-trade technologies, we invite you to apply and contribute to the advancement of our technical capabilities in this critical domain. Education and Experience: Bachelor's or advanced degree in Computer Science, Engineering, or a related field. 8-10 Years of experience in engineering related hands-on role. Technical Skills: Expertise in Java programming language and associated frameworks. In-depth knowledge of post-trade processes and technologies. Strong problem-solving and critical-thinking skills. Leadership and Interpersonal Skills: Proven ability to lead and inspire technical teams. Excellent communication and collaboration skills. Strong decision-making and strategic thinking abilities. Financial Industry Expertise: Previous experience working on post-trade systems within the financial sector is highly desirable. Familiarity with regulatory requirements and industry best practices.

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)