175 Ucce Jobs - Page 5

Must have exp in UCCE & CUCM. Hands on experience in troubleshooting contact center components (ICM, CUIC, CVP, PG’s, Finesse). Should have good experience on Cisco UCCE/PCCE Contact Center Solution.

Overview This is a crucial role in driving the Marketing Transformation Agenda across both food and beverages for PepsiCo globally. At its core, this role is critical in supporting and equipping PEP to achieve accretive growth in the future. Accretive growth requires a strong and intentional focus on the science of growth, with best practices applied consistently and at scale. Responsibilities This role is responsible for delivery of analytics in the development of the Enterprise Growth Model, which deliver proven drivers of growth across the organisation. This role will support establishment on the case for change through delivering analytics around existing growth drivers, scaling and impr...

Role Specific Responsibilities: You will work extensively with customers, as well as internal and external resources such as Cisco account teams and partners, to strategize, deploy, and optimize Cisco services and solutions. As a leader, you will take charge in executing delivery projects and enhancing solutions and methods for broader practice. You will create, review, and approve project deliverables including Design recommendations, High Level Design, Low Level Design, and Implementation/Change Management Plans. Building and leveraging test environments will be necessary to resolve highly complex problems and compatibility issues. Your software skills and tools will be essential in config...

Collaboration Business Operations, Training Analyst- CUCM, VoIP, Webex Meetings, Calling, Contact Center Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day V...

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, R...

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requireme...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analy...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, defin...

Required Skills (Must Have and should meet all the below standards for qualifying to this role) Products Asr9K/NCS Tech OSPF, ISIS, BGP,MPLS, L2VPN/L3VPN/Segment Routing, IP RAN, front/back haul, Core IP transport Architecture, IOS-XR/IOS-XE Consulting SP experience with creating design document & implementation in SP Core Desired Skills (Good to have as value add to this role) Migration expertise in SP core Automation Python, Ansible Knowledge on Datacenter and Mobility Optical knowledge / Hands-on Education &/ Additional Certifications Degree/ Masters - Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Compu...

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates s...

Position Summary We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CERs that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 4 - 6 years with a minimum of 1- 2 years of CER writing experience is essential. A minimum of 1- 2 years of medical writing/reviewing experience is needed. The experience is ex...

Lead and oversee the delivery management team. Develop and implement delivery strategies and processes. Ensure projects are delivered on time, within scope, and within budget. Monitor and report on project progress and performance. Collaborate with cross-functional teams to ensure successful project execution. Identify and mitigate risks and issues related to delivery. Drive continuous improvement in delivery processes and methodologies. Build and maintain strong relationships with clients and stakeholders. Develop and implement best practices and tools for delivery management. Provide leadership and guidance to delivery team members. Ensure compliance with company policies and industry stan...

Period :Immediate Employment Mode Contract to Hire JD Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and othe...

Manages Cisco voice and wireless networks, optimizing performance and ensuring seamless communication.

Oversee the design, implementation, and management of Cisco-based voice network systems, ensuring high availability, performance, and security of voice infrastructure.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network InfrastructuresMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, sof...

About the Role: OSTTRA India The Role: Distinguished Engineer The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to en...

Role Specific Responsibilities Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions Takes leadership role in execution of delivery projects Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing) Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues Leverages software skills and tools to conf...

Project description Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group. Responsibilities Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services. Drive deliverables to meet project deadlines / milestones. Track and update project plans and documentation. Identify and report issues with the project. Mitigate identified issues. Engage resources (management, ser...

1. Experience in voice, Video, Skype and other collaboration technologies. 2. Good hands on experience on Voice technologies which includes Cisco Unified Call Manager. 3. Experience in managing and troubleshooting Cisco Unity, Cisco UCCX and UCCE, Cisco Gateways/Routers 4. Good Hands on experience on Video Technologies which includes Cisco TMS, VCSC, VCSE, MCU and other Video End Points 5. Experience in Lync\SFB with full Voice and Video integration. 6. Cisco voice certification would be preferred. 7. Experience in other EPABX system also would be an added advantage

locationsPune - West time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 29, 2025 (10 hours left to apply) job requisition idJR-0010521 Key duties and responsibilities Create custom SQL reports, correspondence, and reporting packages Working Knowledge of Yardi Investment Management and Property Management Modules. Create Report Packages and complex YSR reports. Develop of IMKPIs, Fee Allocation rules, Income Allocation rules and GL Allocation Develop custom Yardi workflows and menu sets Troubleshoot technical and data entry problems Enhance and support all aspects of Yardi Voyager 7s for Investment Management, Residential and Commercial Property management Identify ...

Required skills Cisco Contact Center implementation, migration, upgrade, consolidation etc Cisco Unified Call Manager (CUCM), Contact Center (UCCE, UCCX & PCCE) Good communication