123 Ucce Jobs - Page 3

Role Specific Responsibilities: You will work extensively with customers, as well as internal and external resources such as Cisco account teams and partners, to strategize, deploy, and optimize Cisco services and solutions. As a leader, you will take charge in executing delivery projects and enhancing solutions and methods for broader practice. You will create, review, and approve project deliverables including Design recommendations, High Level Design, Low Level Design, and Implementation/Change Management Plans. Building and leveraging test environments will be necessary to resolve highly complex problems and compatibility issues. Your software skills and tools will be essential in configuring, deploying, and troubleshooting Cisco products and solutions. Additionally, you will contribute to the development of digital intellectual capital such as scripts and digital signatures. Acting as a focal point for problem resolution, you will ensure the timely and proper resolution of complex customer issues across various technologies. Collaboration with TAC to address P1 and P2 issues will also be part of your responsibilities. Solid hands-on experience with UCCE components like ICM, PG, CVP, CTI, Finesse, and CUIC is required, while knowledge and exposure in UCCX is a plus but not mandatory. Strong hands-on experience in CC implementation work with troubleshooting capabilities is essential. Grade Specific Responsibilities: This role will focus on Industrial Operations Engineering and requires full competence in your area of expertise. You will serve as a key contributor in a more complex and critical environment, proactively understanding and anticipating client needs. Managing costs and profitability within your work area, you will also manage your agenda to achieve agreed targets. Developing project plans specific to your area, you will look beyond immediate problems to consider wider implications and act as a facilitator, coach, and driver to move teams forward.,

Collaboration Business Operations, Training Analyst- CUCM, VoIP, Webex Meetings, Calling, Contact Center Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Identify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred skills and requirements 1. 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:-Any Degree or 3 Year Diploma Qualification Any Degree or 3 Year Diploma

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience with SAP development tools and methodologies.- Familiarity with debugging and performance tuning of applications. Additional Information:- The candidate should have minimum 3 years of experience in SAP UI5 Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem-solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledgeLocation of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Mysore, Kolkata, Hubli.While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional Requirements: Primary skills: SAP SECURITY, SAP GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 2 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology->SAP Functional->SAP GRC Technology->SAP Technical->SAP Security

Required Skills (Must Have and should meet all the below standards for qualifying to this role) Products Asr9K/NCS Tech OSPF, ISIS, BGP,MPLS, L2VPN/L3VPN/Segment Routing, IP RAN, front/back haul, Core IP transport Architecture, IOS-XR/IOS-XE Consulting SP experience with creating design document & implementation in SP Core Desired Skills (Good to have as value add to this role) Migration expertise in SP core Automation Python, Ansible Knowledge on Datacenter and Mobility Optical knowledge / Hands-on Education &/ Additional Certifications Degree/ Masters - Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering, or a similar field. Certifications - CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider)

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Position Summary We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CERs that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 4 - 6 years with a minimum of 1- 2 years of CER writing experience is essential. A minimum of 1- 2 years of medical writing/reviewing experience is needed. The experience is expected to be current or recent (preferably within the past two years), to provide confidence in their experience considering the rapid nature of updates/changes in the regulatory landscape, the device, its functionalities and the therapy area. Preferred EducationMasters degree in a life science or biomedical engineering discipline preferred, or equivalent regulatory/writing experience Preferred Experience 1. The expected experience is 4- 6 years of CER writing and reviewing experience. Significant experience writing scientific, medical/clinical, and technical content. Also, a plus would be experience with writing CERs that conform to MEDDEV 2.7/1. 2. Knowledge in the therapeutic area- specifically in the field of diagnosticradiology, interventionalradiology and radiation oncology 3. Familiarity with various country specific standards and regulations for medical devices to be able to assess and provide device appropriate clinical evaluation data for registrations. Duties and Responsibilities 1. Collaborate with the project/program stakeholders for product knowledge and information to develop quality content for the CERs and within the required timelines. 2. Screen and summarize literature for relevant clinical data 3. Review literature to elucidate the clinical problem and current treatment techniques 4. Study and report device characteristics and instructions for use 5. Evaluate data for similar competitor devices 6. Summarize post-marketing surveillance and risk management data for the target device 7. Able to work in cross functional teams with strong communication, presentation & interpersonal skills 8. Analytical thinking skills with strong demonstration of scientific writing and verbal communication.

Lead and oversee the delivery management team. Develop and implement delivery strategies and processes. Ensure projects are delivered on time, within scope, and within budget. Monitor and report on project progress and performance. Collaborate with cross-functional teams to ensure successful project execution. Identify and mitigate risks and issues related to delivery. Drive continuous improvement in delivery processes and methodologies. Build and maintain strong relationships with clients and stakeholders. Develop and implement best practices and tools for delivery management. Provide leadership and guidance to delivery team members. Ensure compliance with company policies and industry standards. SecondaryManage resource allocation and capacity planning. Conduct regular performance reviews and provide feedback to team members. Develop and manage delivery budgets and financial plans. Ensure high levels of client satisfaction and loyalty. Stay updated on industry trends and best practices. Foster a culture of collaboration and innovation within the delivery team. Support business development efforts by providing delivery expertise. Ensure effective communication and coordination across all project teams. Lead change management initiatives related to delivery processes. 15+ years of experience in delivery management or a related role. Proven track record of managing large-scale delivery teams. Strong leadership and team management skills. Excellent project management and organizational skills. Ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with delivery management tools and methodologies. Ability to manage multiple projects simultaneously. Strong client relationship management skills. Experience in developing and implementing best practices. Ability to drive continuous improvement initiatives. Strong financial management and budgeting skills. Knowledge of industry standards and regulations. Ability to work in a fast-paced and dynamic environment. Strong decision-making and strategic thinking skills. Experience with risk management and mitigation. Ability to lead change management initiatives. Commitment to excellence and high-quality standards. Role Min required criteria: 30mn USD P&L & Team of around 400-500 (Little variance is ok as long as competencies required are matched) Diverse skills Combination of T1 and T2 experience is preferred of candidates who have grown in different environments Banking BFSI is primary preferred to have GCC Captive experience as well

Period :Immediate Employment Mode Contract to Hire JD Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and other vendors for advanced troubleshooting and resolution of technical problems. System Administration Manage and maintain CUCM system configurations, including user accounts, call routing, and device management. Configure and support features such as voicemail, call handling, and integration with other communication tools. Ensure proper integration with network infrastructure, including SIP trunks, gateways, and third-party applications. Performance Monitoring and Optimization Monitor system performance metrics and make recommendations for improvements or enhancements. Conduct regular performance tuning and capacity planning to ensure the system meets current and future demands. Implement and enforce best practices for system performance, reliability, and security. Documentation and Reporting Maintain accurate and up-to-date documentation for CUCM configurations, procedures, and troubleshooting guides. Prepare and present regular reports on system performance, incidents, and resolutions to management. Document and communicate changes or updates to system configurations and procedures. User Support and Training Provide support and guidance to end-users regarding CUCM-related issues and feature usage. Conduct training sessions and create user guides to improve user understanding and efficiency. Address user feedback and work to enhance their experience with the CUCM system. Project Involvement Assist with deployment and integration projects, providing operational insights and ensuring smooth transitions. Support system upgrades, migrations, and new feature rollouts with operational expertise. Qualifications ExperienceMinimum of 10 years of experience in operational support of Cisco CUCM environments, including experience in large-scale enterprise settings. CertificationsCisco Certified Network Professional (CCNP) Collaboration, or Cisco Certified Internetwork Expert (CCIE) Collaboration Technical Skills: Extensive knowledge of Cisco CUCM, Cisco Unity Connection, Cisco IM & Presence, and related voice technologies. Proficiency in troubleshooting and configuring voice protocols (SIP, H.323). Strong understanding of networking concepts, including IP addressing, routing, and switching. Experience with diagnostic tools and performance monitoring for CUCM. Soft Skills: Excellent analytical and problem-solving skills. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and manage multiple tasks effectively. Proven track record of handling high-pressure situations and providing timely solutions.

Manages Cisco voice and wireless networks, optimizing performance and ensuring seamless communication.

Oversee the design, implementation, and management of Cisco-based voice network systems, ensuring high availability, performance, and security of voice infrastructure.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network InfrastructuresMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualification 15 years full time education

About the Role: OSTTRA India The Role: Distinguished Engineer The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. Whats in it for you We are seeking an accomplished and visionary Distinguished Engineer with expertise in Java and Post-Trade technologies to join our dynamic team. In this senior-level role, you will play a pivotal part in shaping and advancing our technical landscape, specifically focusing on post-trade systems. The successful candidate will bring extensive experience, strong leadership skills, and a proven track record in delivering innovative solutions within the financial industry. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: General: Develop architectures and systems iteratively that stand the test of time. Serve as a point of escalation for teams dealing with highly complex technical challenges. Achieve measurable impact across various teams within the company. Expand influence across a wide spectrum. Architecture and Design: Lead the design and architecture of sophisticated post-trade solutions, ensuring scalability, reliability, and optimal performance. Collaborate with fellow architects and engineers to formulate cohesive and efficient technical solutions. Drive the adoption of best practices and industry standards. Technical Implementation: Identify challenges and technical interdependencies, proposing effective solutions. Apply quantitative analysis to influence key business decisions. Collaborate with cross-functional teams to guide technical decisions aligned with business objectives. Provide strategic technical leadership for the development and enhancement of Java-based post-trade systems. Possess in-depth knowledge of distributed and event-driven design principles, along with cloud technologies. Innovation and Technology Advancement: Stay abreast of industry trends and emerging technologies related to post-trade processes. Lead research and development initiatives to introduce and integrate innovative solutions. Evaluate and recommend new technologies that enhance the efficiency and effectiveness of post-trade systems. Collaboration and Communication: Evangelize the successful adoption and use of tools and technologies. Lead discussions to promote collaboration across teams. Attend/Present at relevant events (e.g., conferences, user groups, meetups, webinars). Contribute written content about technology (e.g., blog posts, white papers). Develop and/or consult on internal training programs. Embody the Osttra values and exhibit humility in interactions with individuals. Work closely with product managers, project managers, and other stakeholders to align technical solutions with post-trade business requirements. Effectively communicate complex technical concepts to both technical and non-technical audiences. Foster collaboration and establish positive working relationships with internal and external partners. Leadership: Play a central role in decision-making for technical issues. Teach, mentor, grow, and advise other domain experts, individual contributors, and teams within the organization. Establish technology and organizational bridges to key organizational partners. Collaborate with key customers in assigned areas to address technical challenges. Exemplify Osttra values through code, reviews, communications, and processes (both following and setting). What Were Looking For: If you are a seasoned Distinguished Engineer with a focus on Java and a strong background in post-trade technologies, we invite you to apply and contribute to the advancement of our technical capabilities in this critical domain. Education and Experience: Bachelor's or advanced degree in Computer Science, Engineering, or a related field. 8-10 Years of experience in engineering related hands-on role. Technical Skills: Expertise in Java programming language and associated frameworks. In-depth knowledge of post-trade processes and technologies. Strong problem-solving and critical-thinking skills. Leadership and Interpersonal Skills: Proven ability to lead and inspire technical teams. Excellent communication and collaboration skills. Strong decision-making and strategic thinking abilities. Financial Industry Expertise: Previous experience working on post-trade systems within the financial sector is highly desirable. Familiarity with regulatory requirements and industry best practices. The Location: Gurgaon, India About Company Statement: About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

Role Specific Responsibilities Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions Takes leadership role in execution of delivery projects Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing) Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies. Coordinate with TAC to work on P1 and P2 issues. UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC UCCX - Knowledge and exposure in UCCX is a plus but not mandate Strong hands-on CC implementation work needed with troubleshooting capabilities. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

Project description Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group. Responsibilities Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services. Drive deliverables to meet project deadlines / milestones. Track and update project plans and documentation. Identify and report issues with the project. Mitigate identified issues. Engage resources (management, service vendors, business segment leads, etc.) for project assignments. Single point of contact for all project IT vendors/providers. Determine requirements through interface with customer, corporate real estate and adherence to corporate standards. Create and submit engagement documentation for voice/data network, cabling, and server infrastructure. Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards. Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team. Work within Optum Technology IT Group processes f Skills Must have 4+ years of experience Hands on Cisco Call Manager, Unity and UCCX experience Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions) Moves, Adds, Changes, Deletions in single and bulk format Extreme knowledge of the BAT tool (bulk administration tool) Configuration of user features such as speed dials, call forwarding, call park Must possess excellent customer service skills as position is very customer facing Nice to have PM experience, Certifications Other Languages EnglishC2 Proficient Seniority Senior

1. Experience in voice, Video, Skype and other collaboration technologies. 2. Good hands on experience on Voice technologies which includes Cisco Unified Call Manager. 3. Experience in managing and troubleshooting Cisco Unity, Cisco UCCX and UCCE, Cisco Gateways/Routers 4. Good Hands on experience on Video Technologies which includes Cisco TMS, VCSC, VCSE, MCU and other Video End Points 5. Experience in Lync\SFB with full Voice and Video integration. 6. Cisco voice certification would be preferred. 7. Experience in other EPABX system also would be an added advantage

locationsPune - West time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 29, 2025 (10 hours left to apply) job requisition idJR-0010521 Key duties and responsibilities Create custom SQL reports, correspondence, and reporting packages Working Knowledge of Yardi Investment Management and Property Management Modules. Create Report Packages and complex YSR reports. Develop of IMKPIs, Fee Allocation rules, Income Allocation rules and GL Allocation Develop custom Yardi workflows and menu sets Troubleshoot technical and data entry problems Enhance and support all aspects of Yardi Voyager 7s for Investment Management, Residential and Commercial Property management Identify needs and develop programmatic solutions for Yardi users Administer Yardi database Test and implement new Yardi modules Work with other 3rd party software and service providers to create automated data import/exports Qualification and Experience Qualification- BE, BSc(IT), MBA (IT) Having experience in Real Assets investment management & accounting You have knowledge of Yardi Voyager system and its relevant modules (IM module is a plus) Understanding and working knowledge of Yardi Reporting (YSR) is a MUST Skills Required Deep understanding of YSR development Have experience is developing IMKPIs, Fee Allocation Rules, Income Allocation Rules Having worked on Workflows, Menu Sets, User permissions Understanding of Yardi database. What you will get in return A genuinely unique opportunity to be part of an expanding large global business. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Required skills Cisco Contact Center implementation, migration, upgrade, consolidation etc Cisco Unified Call Manager (CUCM), Contact Center (UCCE, UCCX & PCCE) Good communication

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Deliver chat & voice solutions according to requirements (GCP + Dialogflow, GCP + AWS, GCP + Cisco CVP) Integrate chat and voice solutions with Google services (gChat, Cloud Storage, gDrive, gMail, gSheet, ect.) Integrate chat and voice solutions with business applications (SAP, Service Now, Salesforce, etc.) Discover capabilities of available APIs and consume them to meet solution requirements Write micro applications in TypeScript & Node.js to achieve desired functionalities & automations Discover best ways to deliver requirements within GCP using available technology stack Primary Skills Very good TypeScript skills (optionally Node.js) Very good understanding of authorisations concepts (API key, OAuth) Broad experience in exploring and consuming APIs through various methods Good understanding of Pub/Sub concept in messaging systems Technical / informatics background with coding mindset Skilled to discover ways of meeting solution requirements with available technology stack Secondary Skills Basic front-end skills (React) Experience in working in Google environment (GCP, Dialogflow) Kore.ai Oracle Digital Assistant Google DialogFlow