61 Ucce Jobs - Page 2

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 3 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 5 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Need an 6-8 years experienced developer on Majesco platform with Policy, billing, and claims development. He/she should be proficient in ICM/ICD Configuration L1 & L2 and DevStudio Configuration (L1). Must have the experience in P&C domain. Should have experience working in agile team. Must have good communication skills.

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording Experience with Genesys, Avaya, or cloud-based contact center platformsHands-on scripting experience with JavaScript, Python, or PowerShell.Experience with AI-driven contact center solutions and chatbots.Job Roles and Responsibilities: Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions. In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. Expertise in SIP trunking, VoIP protocols, QoS, and network troubleshooting. Hands-on experience with CTI integrations, API-based development, and database-driven call routing. Proficiency in SQL, Windows Server, and Linux-based systems for UCCE components. Should have worked on at least two Cisco UCCE implementation Project Implement security policies and best practices for UCCE environments. Good understanding of Outbound solution In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS. Recording solution knowledge, preferably Calabrio AQM Troubleshooting experience on Finesse, PGs. Experience with ICM / UCCE scripting utilizing Script Editor. Understand UCCE Database Schema and ability to use queries against the databases. Good knowledge on Verint Recording solution Hands on experience on Incident & Change management process. Good understanding on ITIL process. Work with OEM for escalated cases. Good Team player and provide periodical knowledge transfer to teams. Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation Should have good verbal and written communication skills. **Note:PCCE = Packaged Contact Center EnterpriseUCCE = Unified Contact Center Enterprise

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

Hands-on experience on Unified Communications and Collaboration products portfolio. Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing Understanding of cloud-based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle Understanding of Cisco Video end points and expressways Understanding of Cisco Webex suite (calling, contact center, control hub etc) Understanding of broadcast paging (Singlewire) Understanding of Microsoft Teams Enterprise Voice Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN Basic understanding of Cisco C series and B series server management Good communication skills, Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Technically upgrade across versions of environment when required Understanding of ITIL framework On - call support KEY TECHNOLOGIES: CUCM & Unity connection 12.x and 11.x Webex Cloud SIP Trunks, MGCP and H.323 gateways. Understanding of voice provisioning tools (Kurmi, VOSS etc) Basic troubleshooting knowledge on Avaya Aura products Basic MACD knowledge of Cisco UCCX Basic MACD knowledge of MS TEAMS EV

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

"4 to 6 years of implementation and support experience of SAP MM/IM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members"

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision. Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc. Qualifications Education Bachelor's degree or equivalent recent hands-on Cisco Unified Collaboration experience Certifications Desired CCNA CCNA Collaboration Work Experience Qualified candidates should have 2 to 5 years of hands-on Cisco UC experience. Candidate must have experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Webex Calling LDAP Integration Cisco Unified Contact Center Express (UCCX) Work Experience Candidate must have hands-on experience with one of the following technologies: Cisco Unified Contact Center Enterprise (UCCE) Cisco Packaged Contact Center Enterprise (PCCE) Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas would be ideal but not required. Calabrio One Bucher and Suter Acqueon Google CCAI Contact Center Scripting and Call Flows

Must have experience in L3 Level. Experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions. In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. experience SIP trunking, VoIP protocols.

Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills :Unified Communication and Collaboration Implementation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualifications 15 years full time education

Project Role :Application Support Engineer / Unified Communication and Collaboration Implementation-Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Implementation Good to have skills :Microsoft 365,Unified Communication and Collaboration Operations

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Responsible for managing various projects, planning, execution, and Post Merger Integration for Accenture's acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target company's suppliers' portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired company's suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurement's Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for? Fluent in English Minimum 3 years of experience in P2P, Finance, CMR or SAP/Ariba Minimum 2 years of experience in Project Management Roles and Responsibilities: Role Requirements: Project Management Flexible schedule Attention to detail. Process improvement. Strong written and verbal communication skills Well organized. CollaborativeGood to have: Presentation Skills 3rd language Qualifications Any Graduation

About The Role : UCCE-T2 Role:Bangalore Grade:B2 Required Skills (Must Have and should meet all the below standards for qualifying to this role) Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model Education &/ Additional Certifications Bachelors / Master Degree CCNA, CCNP or CCIE Certifications

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong skills in coordinating with various stakeholders for project progress and update on regular basis Good skills on PPT to present the project updates to Senior management Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc. Good communication and writing skill Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Key Decisions / Dimensions The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time. Major Challenges Planning everything from execution to delivery breaking the project into tasks, Breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, Defining milestones, and Highlighting the project dependencies. Delegating work effectively, Monitoring progress and track roadblocks Conducting regular meetings with stake holder Managing documentation and reports To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements. Coming up with a Plan B Arrange for extra resources. Manage time in difficult circumstances. Have an alternate plan to justify the expectations of the clients. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Required Qualifications and Experience a)Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation. b)5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • Scripting for call flow change or Holiday request. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. • Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment • Should be having 7-10 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms