14 Ucaas Jobs

Responsibilities Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates. Review requirements and translate them into technical implementation focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc. Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment Be a technical leader and a go-to person for your area, and a sounding board for other peers in other...

Were currently looking for: Sr. Development Engineer(SDE-4) Responsibilities Design, Build/Create digital channel solutions using Ruby on Rails, and classic Rails ERB. Work across backend services integrated with MongoDB, Redis, Sidekiq, and Memcached. Design systems leveraging WebSockets using Faye Server for real-time communication. Contribute to deployment automation and observability in a Docker, Kubernetes, and AWS environment, using Jenkins and ArgoCD for CI/CD. Promote and contribute to automation across all test layers using RSpec, Capybara, and Selenium. Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

You will be responsible for driving sales growth within new and existing accounts by identifying new revenue streams, acquiring new clients, and deepening product penetration. This role requires taking complete ownership of driving new order bookings and existing revenue for the business or assigned accounts. Your primary focus will be on achieving sales targets through strategic sales planning, prospecting, relationship building, opportunity identification, deal pursuit, and closures. This position plays a crucial role in shaping operating plans based on the business strategy, with a significant impact on the business unit's overall results. Your key responsibilities will include leading, c...

Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results...

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

Salesforce is offering immediate opportunities for software developers who are passionate about creating impactful code that benefits users, the company, and the industry. Join a team of talented engineers to develop innovative features that customers will love, while ensuring the stability and scalability of our CRM platform. The software engineer role at Salesforce involves architecture, design, implementation, and testing to deliver high-quality products. You will have the chance to engage in code review, mentor junior engineers, and provide technical guidance to the team, depending on your seniority level. We prioritize writing maintainable code that enhances product stability and effici...

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g...

Digital Direction, a renowned leader in the telecom management industry, is seeking a dedicated and experienced Account Manager to join their dynamic team. With a strong focus on providing exceptional services and fostering a collaborative work environment, Digital Direction offers a rewarding opportunity for individuals looking to excel in the telecom industry. As an Account Manager at Digital Direction, your primary responsibilities include preparing agendas for customer calls, conducting effective meetings, and identifying sales opportunities. You will collaborate with internal resources to ensure a seamless customer experience and leverage sales resources to drive impactful opportunities...

Role & responsibilities We are seeking a dynamic, results-oriented International Sales Manager to lead the sales efforts for our SMS wholesale business in the global telecom market. This role requires a strong understanding of the SMS wholesale industry, exceptional relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers, aggregators, and businesses. As the International Sales Manager for SMS Wholesale, you will be responsible for managing existing accounts, acquiring new clients, and expanding market presence while ensuring the highest levels of customer satisfaction and profitability. Key Responsibilities: Sales Strat...

. Lead generation through cold calls, acquaintances and social media Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Knowledge of UcaaS / CPaaS industry • Develop alliances and partnership Provident fund

Role & responsibilities The role of the candidate will be of Business Development Manager for Tata Tele Business Product Portfolio ,to sell TATA Tele Internet Leased Line , MPLS ,SDWAN ,PRI / SIP ,Cloud Telephony , UCAAS , WhatsApp for Business , MS Office 365, AZure Cloud in Corporate Customers , Small and Medium Business , Candidate will have to do New Lead Generation ,managing Accounts assigned by the company for more revenue, The BDM will be responsible to run sales campaign ,visiting customers ,cold calling ,meeting Customers for closures and for achieving the sales targets.Regularly submission of Sales reports to the reporting head Preferred candidate profile Candidate should be of Age...

Key Result Areas/Accountabilities Budgeting Strategy and forecasting Fiscal budget forecasting for Core based on inputs from various stakeholders viz. Business, Marketing, COG, Radio Planning and Enterprise. Long Range Planning (LRP), annual and quarterly capex budgeting strategies for Core domain. Capex budget finalisation for the year, present annual budgets to CXOs. Review budget requests for approval. Prioritization and allocations based on criticality across sub domains and circles. Finalisation of capacity, coverage targets, KPIs, deliverables for Core. Forecast future budget needs and quarter-wise refresh cycles. Interfacing with the finance team for available budget and further execu...

About the Role: As a Senior Sales Account Manager, you will be responsible for managing and growing our relationships with major OTT and Hyperscaler clients. This role involves handling their captive and corporate requirements by engaging with global customer contacts to position our digital fabric and generate a robust sales pipeline. A key focus will be on meeting and exceeding ACV and revenue targets. Job Responsibilities: Lead, coach, and drive a team of senior sales account managers to achieve enterprise growth across strategic accounts. Provide clear strategic direction and mentorship to unlock new revenue opportunities and maximize account potential. Design and delegate Go-to-Market (...