6 Ucaas Jobs

Role & responsibilities The role of the candidate will be of Business Development Manager for Tata Tele Business Product Portfolio ,to sell TATA Tele Internet Leased Line , MPLS ,SDWAN ,PRI / SIP ,Cloud Telephony , UCAAS , WhatsApp for Business , MS Office 365, AZure Cloud in Corporate Customers , Small and Medium Business , Candidate will have to do New Lead Generation ,managing Accounts assigned by the company for more revenue, The BDM will be responsible to run sales campaign ,visiting customers ,cold calling ,meeting Customers for closures and for achieving the sales targets.Regularly submission of Sales reports to the reporting head Preferred candidate profile Candidate should be of Age less between 35 years to 42 years ,should be able to communicate in English ,Marathi and Hindi. The candidate should be living in Mumbai ,Mumbai Suburbs,Thane,Navi Mumbai. The candidate should be from Telecom Sales Background with Minimum 5 years of Field Sales Experience of selling Telecom products to customers in SMB or corporate segment Perks and benefits Incentives against achieving Monthly sales targets ,Medical Insurance, Travel allowance as per the company policy,5 days work from office and field ,saturday work from home or if customer requests for a meeting ,then to meet customer as per the requirement.

Key Result Areas/Accountabilities Budgeting Strategy and forecasting Fiscal budget forecasting for Core based on inputs from various stakeholders viz. Business, Marketing, COG, Radio Planning and Enterprise. Long Range Planning (LRP), annual and quarterly capex budgeting strategies for Core domain. Capex budget finalisation for the year, present annual budgets to CXOs. Review budget requests for approval. Prioritization and allocations based on criticality across sub domains and circles. Finalisation of capacity, coverage targets, KPIs, deliverables for Core. Forecast future budget needs and quarter-wise refresh cycles. Interfacing with the finance team for available budget and further execution. Budget control and cost efficiency Regular monitoring of budget release v/s spend. Post budget approval, execution of budget - involvement in various stages of execution, resolving issues in the process, managing budget shortfalls. Estimate QoQ capex savings due to various cost-effective measures in coordination with cross functional teams. Monitoring reusability of inventory Ensure cost effective network solution Core Competencies, Knowledge, Experience Technical Skills Network Understanding: A solid grasp of telecommunications networks, especially mobility network (2G/4G/5G) Core and cloud networks. A thorough understanding of cloud infrastructure and various enterprise solutions like CPaaS, U/CCaaS, IoT, SIP Trunking, SDWAN, Private 5G etc. Data Analysis: Proficiency in data analysis tools (e.g., Excel, Python) to extract insights from large datasets. Technical Writing: Ability to create clear and concise documentation, reports, and presentations. Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues. Technical Tools: Extensive experience in leveraging MS Office Suite (Excel, PowerPoint, Word) and SAP for data analysis and reporting, Soft Skills Communication Skills: Effective written and verbal communication skills to convey complex technical information to both technical and non-technical audiences. Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and report generation. Schedule Management: Ability to prioritize tasks and meet deadlines efficiently. Adaptability: Flexibility to adapt to changing business requirements and technological advancements. Must have technical / professional qualifications Engineering Graduate. Any industry grade certifications in Telecom Network, SAP are good to have. Years of Experience Min 6 Years

Job Title: Network TAC Engineer (VOIP Domain)/ VOIP Support Engineer (US Shift) Job Description: Responsibilities (Network TAC/Customer support): Interact with US-based enterprises clients/customers to deliver high-quality support for Voice over Internet Protocol (VOIP) & Managed services (Data, Voice & connectivity). Should possess a proven experience in a VOIP support role, preferably with US clients. Address client queries, concerns, and technical issues via phone and other communication channels. Utilize ticketing tools to log, track, and resolve customer issues efficiently. Ensure accurate and detailed documentation of customer interactions and issue resolutions. Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise. Technical Expertise: Demonstrate expertise in SaaS-based products & Cloud based contact center/Unified Communication particularly in the field of VOIP. Troubleshoot and resolve technical issues related to the VOIP & managed services (Data, Voice & connectivity). Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems. Collaborate and work closely with cross-functional teams, including engineering, to resolve escalated issues. Educate clients on product features, best practices, and troubleshooting techniques. Troubleshooting skills of various issues PDD, Dead Air, Fax issues, codec mismatch, One Way Audio, Voice Quality by understanding the network architecture & act accordingly. Troubleshoot Telephony and Network issues live with Enterprise customers. Must possess a strong understanding of SIP, VOIP protocols & SDP Protocol. knowledge of Unified communication, Voicemail, IVRs, Softphone, Toll-free, DID, PSTN & Analog line, SD-WAN, Firewall, MS team direct routing, Voice Gateway, SIP Trunk, IP-PRI Adtran, Polycom, Yealink devices. Good to have knowledge/certification: Cisco Unified Communications Manager/Cisco CCNA/CCNP Voice/Collaboration, Broadsoft or any other UC platform. SIP School Certified Associate- SSCA Other Criteria : Willingness to work night shifts to support US-based clients. Must have excellent written and spoken English. Bachelors degree in Technical field or equivalent work experience. Should have extremely good troubleshooting/analytical skills. Self-starter and good team player.

Service Cloud Performance Engineering team seeks Senior/Lead/Principal Engineers (grade level is flexible based on experience and skills) who are passionate about solving performance and scalability challenges of cloud applications. Service Cloud is a Salesforce platform for customer service and support management. The Service Cloud team builds technology to automate service processes, streamline workflows and store and intelligently mine knowledge articles with AI to support customers solve problems. The platform supports interaction with AI-powered chatbots to get accurate automated answers quickly. Service Cloud Voice is a recent innovation on the Service Cloud platform that unifies phone, digital channels and CRM data in real-time in one centralized console. The performance engineering team for Service Cloud with a strong background in telephony and voice channels who specializes in a deep understanding of its features, system architecture, usage patterns & traffic; and uses this knowledge to drive synthetic transactions for performance and scale insights. The team engages in analyzing complicated performance and scale challenges by developing various test models to simulate production traffic and to project growth. This is a great opportunity for engineers who are seeking to build & grow their career in performance engineering as well as to develop scaling and optimization insights on complex cloud applications. In this role, they will get software development opportunity to build tools and frameworks to measure, analyze, and optimize performance and scalability. Responsibilities: As a Performance Engineer with the Service Cloud team you will be responsible for - * Work closely with management, product owners, developers and quality engineers to understand product requirements, business use cases and to design appropriate performance/scalability simulations to measure and analyze performance and obtain insights into scalability and solve potential bottlenecks. * Participate in discussions and planning with other members of the engineering and product teams. * Design and implement scalability, stability, stress, reliability, availability, and longevity simulations for telephony systems and voice channels using custom developed software. * Encourage sound design principles that result in optimal code and non intrusive instrumentation. * Champion the definition of appropriate SLIs/SLOs appropriate service monitoring. * Mentor engineers in the organization. * Influence architecture by offering solutions for performance and scale challenges. Required Skills: * Candidates having minimum of 5 years of relevant technical experience. * Proven experience as a Performance Engineer, with a focus on telephony systems and voice channels. * Hands-on experience with tools like Wireshark, SIPp, Jitsi, or equivalent for VoIP/WebRTC testing. * Strong understanding of IP Telephony and VoIP (e.g., SIP, RTP, WebRTC) * Design and implement a highly configurable testing tool to evaluate the performance, scalability, and reliability of telephony solutions. * Ability to debug complex UCaaS/CCaaS call flows (involves multiple network entities - Carrier, SBC, Voice Switch etc..) and understand system design with an eye for performance and scalability bottlenecks with an aim to optimize code. * Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire to do it. * Performance Engineering experiences with a distinguished track record on technically demanding projects. * Ability to express your clear thinking in words and technical documents. * Strong knowledge of database performance, such as SQL tuning and optimization. * Working knowledge of load generation measurement software and concepts (e.g. JMeter, or other custom load generation software) for HTTP, REST, RPC and similar cloud systems. * Working knowledge of database tuning and administration (e.g. Oracle). * Working knowledge of operating system design tuning tools (e.g. Linux,containers). * Working knowledge of C, Java profiling tools like JFR, gprof, VTune, OProfile. * Strong knowledge of C, Java, JavaScript, Python, Ruby or other programming languages. * BS, MS in Computer Science or equivalent. Desired Skills: * 3+ years working on multiple releases with short cycles (3-6 months). * Familiar with APM software. * Domain knowledge in cloud-based telephony solutions (CPaaS/CCaaS/UCaaS) . * Familiar with database clustering/scaling technologies (e.g. RAC, Grid, OPS). * Familiar with cloud native architectures.

Say hello to possibilities. Its not everyday that you consider starting a new career challenge. Were RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Responsibilities Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates. Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc. Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment Perform design, architecture and code reviews for the Engage team and continuously look for opportunities to improve and optimize code quality Architect, Design for RingCX CaaS product Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to Participate in code reviews and other efforts to maximize quality of Engage products Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test). Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests Work in a distributed team spanning across multiple time zones Effectively communicate and collaborate on design and technology with management and other engineering teams Qualifications: Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required 15+ years in an engineering software development role building backend services, APIs Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services. Proficiency in developing Java event driven applications. Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles Having good experience in CAAS/UCAAS/CC/Dialer etc. RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis Experience with at least one public cloud platform, preferable with AWS Familiarity with Cloud based CI/CD methodologies. Hands on experience deploying applications using Kubernetes Experience with at least one public cloud platform, preferable with AWS Experience in CCaaS domain, preferably in Dialer design and architecture Nice to have: Industry experience in UCaaS/CCaaS, Telephony and PBX domain. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interact with clients directly and drive technical discovery calls and act as the Subject matter expert for the product Lead the Technical discussions/ Consultants for the Sales deals For the real-time team, he will be the Go to Person for the domain of contact centers Understand the customer requirements perform a feasibility study of the Customer CCaaS offerings and identify the right method for the integration Prepare the design document and execution plan for the integration between OAI and Customer CCaaS infrastructure Build a Proof-Of-Concept (PoC) to validate the integration Code, unit test, and deploy the newly built CCaaS integration to production servers Handle Customer Escalations and take part in live troubleshooting sessions Work with cross-functional teams(PreSales, Customer Success Managers, Implementation Managers) to clarify technical queries, product features, and custom requests Work with the product team to ideate new features based on product gaps and usage trends Guide the junior engineers with technical queries on product, process, and technology Skills needed: Industry experience of 6+ years in the telecom industry Subject matter expertise (SME) on telecom products and services Hands-on experience with telecom protocols (SIP/SDP, RTP, etc.) Hands-on with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies Hands-on development experience with UCaaS/CCaaS solutions In-depth knowledge on computer networks and operating system fundamentals Well versed in setting up cloud/on-prem UCaaS/CCaaS server platforms end-to-end (Installation, Configuration and Monitoring) Comfortable with object oriented programming and scripting languages Understanding of REST API, Websockets fundamentals Hands on with tools like WireShark, Postman etc Interact with clients directly and drive technical discovery calls Must have excellent communication skills and be able to communicate technical issues to non-technical people Have excellent troubleshooting skills and presentation and interpersonal skills Highly motivated self-starter who does not need day-to-day management Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)