8 Uc Jobs

The ideal candidate for this position should have hands-on experience working with Avaya Aura Suite, which includes Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Avaya Experience Portal (AEP), and CMS. Additionally, experience in UC/Voice deployments, IVR configuration, SIP trunking, call routing, and enterprise telephony support is essential for this role. Knowledge of VMware, Linux/Windows servers, and integration with collaboration tools such as Teams and Webex would be beneficial. While not mandatory, having ACIS/ACSS certifications would be preferred. The candidate should have a minimum of 3 to 7 years of experience in Avaya enterprise voice and UC environments. If you believe you possess the necessary skills and experience for this position, please share your updated CV with us at contact@operant.in.,

Job Description Position Title Technical Architect NICE GCA C4 Practice Location NICE Hyderabad Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility 1. Experience of architecting, designing NICE platforms solutions and lead teams 2. Be available in-person in Hyderabad with commitment to office presence as per site working policies. 3. Able to take over technical delivery ownership for project work happening from India: a. Lead work scope understanding and detailing with onshore or client teams. b. Estimate and plan work for India team to deliver. c. Review delivered work for requisite quality. d. Code and test projects. e. Attend meetings and training as required. f. Work with system analysis and project management for the successful completion of a project. 4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts 5. Driving training & development and knowledge sharing aspects 6. Actively participate on India team growth for additional team size and new technical skills. 7. Will be jointly responsible for operational metrics for India team. 8. Hands-on Technical skills on: i. ii. iii. Contact Center as a Service (CCaaS) software management and domain experience. NICE CXone and CXone Studio Experience Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. ¢ ¢ Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions TTEC Digital India ttecdigital.com Education, Experience and Certification 1. Bachelors degree in computer science, IT, or engineering preferred. 2. Overall 10+ yrs experience in customer experience software space 3. 3 years or more experience in NICE CXone and UC environments. 4. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. 5. Experience with enterprise level CCaaS architecture for complex business needs. 6. Network infrastructure experience. 7. Team Player 8. Desire to work in a fast-paced environment. Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy, and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes. TTEC Digital India ttecdigital.com

Job Description Were looking for a versatile Graphic & UI/UX Designer to create compelling visuals and intuitive user experiences across digital platforms. The ideal candidate combines strong graphic design skills with a user-centered design approach to deliver visually appealing and highly functional interfaces. Key Responsibilities: Graphic Design Design creative assets for websites, social media, advertising campaigns, and print materials. Maintain brand consistency across all visual communications. Collaborate with marketing and content teams to develop effective visual stories. UI/UX Design Create wireframes, prototypes, and user interfaces for web and mobile applications. Work closely with product managers, developers, and stakeholders to understand user needs and business goals. Apply user research and usability testing insights to improve designs. Ensure designs are responsive and accessible across all devices. General Responsibilities Adapt designs based on stakeholder and user feedback. Manage multiple projects and meet deadlines consistently. Stay updated with the latest design trends, tools, and best practices. Preferred candidate profile Proficiency in design tools like Adobe Creative Suite, Figma, Sketch, or similar. Strong portfolio demonstrating both graphic and UI/UX design work. Solid understanding of design principles, layout, typography, and user-centered design. Excellent communication and time-management skills. Interested candidates can contact us at hr@horizonfp.com or Whatsapp us at 9920358797.

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

Experience:- 3+ Years. Location:- Bengaluru. Skills:- VOIP, Unified Communication. Mode of Interview:- 1st round Virtual, Final round:- F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work . Required Skills & Experience: Good experience in technical support or engineering roles within the Unified Communications or Contact Center domain . Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols . Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent) . Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.) . Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments . Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways . Knowledge of APIs, integrations, or automation in UC environments is beneficial

Role: Program Manager Exp: 3+ yrs || Location: Goregaon East, Mumbai Salary: up to 14 LPA Working days: Monday to Friday Shift time: 9 am - 6 pm (should expect some calls during non-office hours) About company: It is a leading Audio Visual and Unified Communication systems integrator and services provider in S.E. Asia, headquartered in Singapore with offices in 13 countries and more than 200 employees. Our clientele consists mainly of Multinational Corporations across a broad spectrum of industries. Responsibilities: Work with the local Project Managers to develop detailed project plans, including scope, timelines, and resource allocation. Ensure projects in a program are delivered on time, within scope, and within budget. Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Conduct regular meetings with clients to provide project updates and address any concerns. Conduct quarterly business reviews with key clients. Manage client relationships to ensure satisfaction and foster long-term partnerships. Identify potential risks and develop mitigation strategies. Monitor project risks and implement corrective actions as needed. Ensure compliance with industry standards and safety regulations. Manage escalations, if any and work towards resolution with related parties. Review project plans and provide guidance and improvements Identify opportunities to improve processes, tools, and methodologies for AV project management Pre-Requisites: Bachelor Degree in Engineering, Information Technology or related Must have understanding of UC/AV technologies Has prior experience in working regional markets Proficient in project management software tools (i.e Monday) PMP certification preferred (but not a must) Other useful certifications: Prince2, ITIL V3 Fundamentals, SCRUM, Agile Proven ability to manage multiple programs / projects simultaneously Ability to travel to for overseas meetings approximately twice a year

Job Description:Network Trainee (Unified Communications) Job Location: Chennai (6 days work from office during training) Notice Period : Immediate joiners only Roles and Responsibilities Monitor and take corrective actions for hosted environment. Give network status reports to chief technology officer, supervisor, and/or senior network engineer Maximizing network performance through ongoing monitoring and troubleshooting. Arranging scheduled upgrades and investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to the team and troubleshoot customer reported issues. Incident/ticket lifecycle management and setting up infrastructure. Qualifications Bachelors degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management. Technical Certifications like CCNA, CCNP or related is preferred. Basic Knowledge of Computer System Architecture and routing and switching protocols and network security. A good grasp of communication protocols (Mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) and other VoIP protocols. Attention to detail and strong ability to detect network issues quickly. Capacity to work independently or with little supervision. Ability to understand managements business and industry needs, and specialized requests Organizational aptitudes and the capacity to organize workload Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. Good oral and written communication skills, and ability to address conflict with others constructively. Ability to work in 24x7 rotational shifts.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in