1110 Ubuntu Jobs - Page 45

Experience: 3.00 + years Salary: USD 1629-1740 / month (based on experience) Expected Notice Period: 15 Days Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Remote Placement Type: Full Time Contract for 3 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - UK IT Services and IT Consulting) What do you need for this opportunity? Must have skills required: Mechatronics, or related discipline Bonus Skills, Fusion 360/SolidWorks/Blender, Isaac Sim, Ros, ROS 2, URDF/xacro, C++, Python, Ubuntu UK IT Services and IT Consulting is Looking for: Job Title: Robotics Simulation & Control Engineer Location: Remote Employment Type: Full-time About The Role We’re looking for a Robotics Simulation & Control Engineer with strong expertise in ROS / ROS 2, robotics control, and simulation environments. You’ll be responsible for developing, testing, and refining robot behaviours in virtual settings, integrating control systems with real hardware via simulation. You’ll also use CAD tools to design environment objects and structures for use in simulated construction or navigation scenarios. This role is ideal for someone who enjoys working at the intersection of robotics, control systems, and digital environments. Key Responsibilities Develop control and behaviour logic for robotic systems using ROS / ROS 2 Build and maintain realistic simulation environments within Isaac Sim Use CAD software (e.g. Fusion 360, SolidWorks, Blender) to create environment assets Design and test control strategies in simulation before deploying to physical robots Interface with hardware teams to support real-world testing and control integration Analyse robot behaviour, sensor feedback, and system performance Maintain documentation and support reproducibility of all simulation workflows Requirements Advanced proficiency in Ubuntu, ROS / ROS 2 and simulation frameworks Strong proficiency in Isaac Sim, with an understanding of physics-based simulation, contact modelling, and GPU acceleration Strong coding skills in Python and C++ Experience with CAD tools for creating environment objects (stl, dae, etc.) and testing scenarios Understanding of robot kinematics, dynamics, control theory, and sensor fusion Experience With URDF/xacro And Robot Description Models Bachelor’s, Master’s or higher degree in Robotics, Mechatronics, Computer Science, or related discipline Bonus Skills Exposure to machine learning or reinforcement learning for control Have exposure to Control systems/Adaptive Control Having exposure to Computer Vision/Image Processing How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal.Step 2: Complete the Screening Form & Upload updated ResumeStep 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience: 3.00 + years Salary: USD 1629-1740 / month (based on experience) Expected Notice Period: 15 Days Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Remote Placement Type: Full Time Contract for 3 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - UK IT Services and IT Consulting) What do you need for this opportunity? Must have skills required: Mechatronics, or related discipline Bonus Skills, Fusion 360/SolidWorks/Blender, Isaac Sim, Ros, ROS 2, URDF/xacro, C++, Python, Ubuntu UK IT Services and IT Consulting is Looking for: Job Title: Robotics Simulation & Control Engineer Location: Remote Employment Type: Full-time About The Role We’re looking for a Robotics Simulation & Control Engineer with strong expertise in ROS / ROS 2, robotics control, and simulation environments. You’ll be responsible for developing, testing, and refining robot behaviours in virtual settings, integrating control systems with real hardware via simulation. You’ll also use CAD tools to design environment objects and structures for use in simulated construction or navigation scenarios. This role is ideal for someone who enjoys working at the intersection of robotics, control systems, and digital environments. Key Responsibilities Develop control and behaviour logic for robotic systems using ROS / ROS 2 Build and maintain realistic simulation environments within Isaac Sim Use CAD software (e.g. Fusion 360, SolidWorks, Blender) to create environment assets Design and test control strategies in simulation before deploying to physical robots Interface with hardware teams to support real-world testing and control integration Analyse robot behaviour, sensor feedback, and system performance Maintain documentation and support reproducibility of all simulation workflows Requirements Advanced proficiency in Ubuntu, ROS / ROS 2 and simulation frameworks Strong proficiency in Isaac Sim, with an understanding of physics-based simulation, contact modelling, and GPU acceleration Strong coding skills in Python and C++ Experience with CAD tools for creating environment objects (stl, dae, etc.) and testing scenarios Understanding of robot kinematics, dynamics, control theory, and sensor fusion Experience With URDF/xacro And Robot Description Models Bachelor’s, Master’s or higher degree in Robotics, Mechatronics, Computer Science, or related discipline Bonus Skills Exposure to machine learning or reinforcement learning for control Have exposure to Control systems/Adaptive Control Having exposure to Computer Vision/Image Processing How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal.Step 2: Complete the Screening Form & Upload updated ResumeStep 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience: 3.00 + years Salary: USD 1629-1740 / month (based on experience) Expected Notice Period: 15 Days Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Remote Placement Type: Full Time Contract for 3 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - UK IT Services and IT Consulting) What do you need for this opportunity? Must have skills required: Mechatronics, or related discipline Bonus Skills, Fusion 360/SolidWorks/Blender, Isaac Sim, Ros, ROS 2, URDF/xacro, C++, Python, Ubuntu UK IT Services and IT Consulting is Looking for: Job Title: Robotics Simulation & Control Engineer Location: Remote Employment Type: Full-time About The Role We’re looking for a Robotics Simulation & Control Engineer with strong expertise in ROS / ROS 2, robotics control, and simulation environments. You’ll be responsible for developing, testing, and refining robot behaviours in virtual settings, integrating control systems with real hardware via simulation. You’ll also use CAD tools to design environment objects and structures for use in simulated construction or navigation scenarios. This role is ideal for someone who enjoys working at the intersection of robotics, control systems, and digital environments. Key Responsibilities Develop control and behaviour logic for robotic systems using ROS / ROS 2 Build and maintain realistic simulation environments within Isaac Sim Use CAD software (e.g. Fusion 360, SolidWorks, Blender) to create environment assets Design and test control strategies in simulation before deploying to physical robots Interface with hardware teams to support real-world testing and control integration Analyse robot behaviour, sensor feedback, and system performance Maintain documentation and support reproducibility of all simulation workflows Requirements Advanced proficiency in Ubuntu, ROS / ROS 2 and simulation frameworks Strong proficiency in Isaac Sim, with an understanding of physics-based simulation, contact modelling, and GPU acceleration Strong coding skills in Python and C++ Experience with CAD tools for creating environment objects (stl, dae, etc.) and testing scenarios Understanding of robot kinematics, dynamics, control theory, and sensor fusion Experience With URDF/xacro And Robot Description Models Bachelor’s, Master’s or higher degree in Robotics, Mechatronics, Computer Science, or related discipline Bonus Skills Exposure to machine learning or reinforcement learning for control Have exposure to Control systems/Adaptive Control Having exposure to Computer Vision/Image Processing How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal.Step 2: Complete the Screening Form & Upload updated ResumeStep 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference. Position Description: We are looking for an End user computing Lead/Manager with 8 to 14 yrs. experience in managing and maintaining Windows environment, IT asset management, network infrastructure and Video Conferencing System. The ideal candidate will be responsible for ensuring high level of customer satisfaction in end user computing area. Responsibilities: Lead Day-To-Day IT Operations, infrastructure services support, hardware & software asset management Experienced in Intune/Autopilot infrastructureExperienced in Windows image deployment & managementSound knowledge in ITIL frameworkDemonstrable technical expertise in deploying MS applications, operating systems, and its migrations. Act as an escalation point for EUC related tasks which involves but not limited to Laptop/Desktop Installation, configurations, and troubleshooting. Patch management of windows systems Deep technical skills on Microsoft Core technologies - DNS, DHCP, WINS, Intune, SCCM, etc. Good understanding of Microsoft Active Directory and related configurationsCisco VC systems administration, IT asset managementExcellent communication skills, both written and verbal. Desired Skills: Strong knowledge of networking concepts and protocols (e.g., TCP/IP, VLANs etc.). Experience in server related technologies - Windows server 2016,2019. Knowledge of Linux / Ubuntu servers Experience in ServiceNow ITSM & ITOM discovery and Software Asset management Work Hours CET time zone (11.30 am to 9.30 pm IST) Qualifications: MCA/B-Tech/BE in computer science or Information Technology Certifications - Desirable Azure Administrator Associate Microsoft 365 Certified: Fundamentals Microsoft Certified Azure Virtual Desktop Specialty Trivandrum Kerala India

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Job Title: AI Systems Engineer Job Overview: We are seeking an AI Systems Engineer to join our AMD IT compute platforms engineering team. The AI Systems Engineer is responsible for the design, development, and administration of High-Performance Computing (HPC) infrastructure, GPU clusters, and AI workload schedulers. About You You have a passion for learning. You are passionate about the field of large-scale distributed computing in AI and HPC workloads. You take responsibility for end-to-end outcomes of your efforts. You want to build scalable and highly performant HPC/AI/Data services with AMD hardware, software, people and processes. You have a curiosity to learn and improve scalable HPC systems. You have significant experience in working across a globally distributed organization. Responsibilities Develop, implement, and maintain GPU-based clusters, ensuring optimal performance Administer ML/AI platforms - Distributed ML services, LLMs and AI inferencing, by managing deployments, resource allocation, monitoring, and security. Automate system provisioning and Cluster management end to end Collaborate with cross-functional teams to address AI infrastructure requirements, support AI-related projects, and provide technical expertise. Monitor and evaluate the performance of AI systems and clusters, ensuring that they adhere to industry best practices and meet company standards. Use AI/ML to continuously improve internal processes and tools that are used in end-to-end delivery of your services in this team Experience And Qualifications 5+ years of experience in developing python based AI apps and UI 5+ years of experience in HPC infrastructure engineering for AI/HPC domain 5+ years of experience in SLURM and Kubernetes management 2+ years of experience managing GPU clusters optimizing GPU-based services/tools/software Experience in creating web services with HPC backend (like AI) Proficiency in RoCEv2, K8s, KVM, Ubuntu, Python, Shell, GPU drivers, and Cluster interconnect with 400G networking. Demonstrated experience with AI workload schedulers and allocation optimization. Automation/monitoring tool - ansible / saltstack, terraform, Prometheus, grafana Strong organizational, problem-solving, and troubleshooting skills, with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and stakeholders at all levels of the organization. Location: Hyderabad Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

About the role: We are seeking an experienced and innovative Director - IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on-premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while leading initiatives to transition workloads from current on-premises to hybrid cloud ecosystem. Leadership and Management:1. Work closely with CTO to define a strategic direction for organization IT ecosystem and align them to business objectives; digital transformation initiatives and “Right-Fit” technology.2. Formulate, strategize and implement IT and InfoSec policies aligning them to industry standards; best practices / guidelines and organization goals.3. Managing vendor / service provider relationships and run periodic cost optimization through vendor / tool consolidation and timely AMC negotiations / renewals.4. Develop and implement change management processes to ensure smooth transition and adoption of new technologies. Communicate changes to all stakeholders and provide necessary support during change.5. Lead the IT Infra team and IT InfoSec teams. Foster an innovation driven, collaborative, ever learning and high-performance team environment. IT Infrastructure Management:1. Lead initiatives to migrate on-premises workloads to Microsoft Azure and integrate Open-Source tools like Docker and Kubernetes. Developing and executing strategies for the migration of data and applications to cloud-based infrastructure.2. Manage on-premises servers using Microsoft Windows Server and Linux Ubuntu running on virtualization platforms like VMware ESXi and Linux KVM.3. Ensure the reliability, availability. performance, security and high uptime of all IT assets, including hardware like Dell servers; HPE servers; SAN Data Storages; WAN / LAN Devices; EPABX systems etc.4. Develop and implement maintenance schedules using tools like Microsoft System Center. Setting up, managing and monitoring organization's datacenter operations.5. Oversee network architecture, connectivity uptime, and network performance using Cisco routers, switches, and other communication devices.6. Setup IT Infrastructure Monitoring Tools to identify and resolve IT infrastructure problems before they can adversely affect critical business processes. Report to management team insight into the status of physical, virtual, and cloud systems and help ensure availability and performance. Security and Compliance:1. Implement and manage security measures, including Next-Generation Firewalls; IDS / IPS; VPNs; Next-Generation Endpoint Security; DLP; IRM / EDRM; Web Proxy etc.2. Conduct regular security assessments at server level and network level using tools like Nessus, Nmap etc. to assess security implementation and mitigate vulnerabilities.3. Ensure compliance with security policies and procedures using SIEM solutions like Splunk and ensure zero data theft and data leakage.4. Monitor and respond to security incidents with solutions like Microsoft Defender for Cloud and Open-Source tools such as Wazuh, OSSEC etc.5. Ensure compliance with industry regulations and standards, maintaining certifications such as ISO 9001, ISO 27001, PCI DSS.6. Implement disaster recovery and business continuity plans based on best practices and industry standards using solutions such as Commvault, Borg, Veeam etc. Innovation and Improvement:1. Identify opportunities for technological improvements and innovation with a focus on Microsoft / Open-Source solutions and build blueprints to transition from older technology leading to reduce TCO and enhanced systems experience.2. Promote the adoption of emerging technologies and open-source tools to enhance business / IT operations.3. Setup key IT processes and capture data touchpoints to evaluate IT Teams performance and OKRs. Build a culture of continuous improvement and service excellence.4. Provide leadership to drive Infrastructure and Network Security maturity improvements across the organization, in line with the changing Threat Landscape, Regulatory and Compliance requirements etc.5. Rewire the current processes, practices and disciplines for IT Service Management using ITIL principles aligning IT services with the needs of the business. Competencies:IT Policy Development, Hybrid Cloud Implementation, IT Hardware Management, Network Management, IT Security Implementation, IT Process Optimization, Change Management, Vendor Management Experience:1. 10-12 years of experience in IT infrastructure management and information security.2. Must have proven experience leading and managing complex hybrid IT teams.3. Must have proven experience in leading initiatives to transition workloads from current on-premises to hybrid cloud ecosystem.4. Must have proven experience in implementing and managing IT Security, Business Continuity Plans, Disaster Recovery Frameworks and Security Audits.5. Must have technical proficiency and hands-on experience with Microsoft technologies (e.g., Windows Server, Azure Services, Microsoft 365, SharePoint etc.) and Open-Source technologies (e.g., Ubuntu Linux, KVM, Docker, Kubernetes etc.).6. Experience in managing datacenter operations, network systems and virtualization environments.7. Experience with IT process optimization and implementing change management processes.8. Any relevant industry certifications like CISSP, CISM, Azure Solutions Architect Expert, Red Hat Certified, Cisco Certified Network Professional etc. will be added advantage.9. Experience working in large publication company, management consulting company or Tier 1 startups will be added advantage.

Machine Learning (ML) Developer JD Principal responsibilities Developers to build prod-ready models that will help with content extraction and classification from images and text based sources. Should have worked on projects related to Intelligent document processing using open source models. Work with business and transformation teams to understand & formulate application specific design. Collaborative with product managers, technical teams. Create, test and iterate new and existing products and features. Design and Build Python/ML/OCR-based components. Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms. Should be able to troubleshoot development and production problems across multiple environments and operating platforms. Must Have Experience is preferred in Agile/DevOps areas. Strong in python , Machine learning , Deep learning , Natural language processing , Gen AI , Image processing , Document AI , OCR technology , Frame Works : TensorFlow , Pytorch , Hugging face , Spacy , OpenCV , Regex API : Fast API , Tornado Database : Postgres , Mongo OS RHEL , Ubuntu Jenkins Pipeline, Docker, Kubernetes, Ansible Automation platform, Git, GitHub, shell/python scripts and Linux Fundamentals. Nice To Have Understanding of cloud computing fundamentals, proficiency with Azure's core services like Azure Virtual Machines, through hands-on experience with the Azure portal and Azure CLI , Azure Kubernetes Service (AKS), Azure DevOps basic knowledge of networking and security best practices.

Machine Learning (ML) Developer JD Principal responsibilities Developers to build prod-ready models that will help with content extraction and classification from images and text based sources. Should have worked on projects related to Intelligent document processing using open source models. Work with business and transformation teams to understand & formulate application specific design. Collaborative with product managers, technical teams. Create, test and iterate new and existing products and features. Design and Build Python/ML/OCR-based components. Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms. Should be able to troubleshoot development and production problems across multiple environments and operating platforms. Must Have Experience is preferred in Agile/DevOps areas. Strong in python , Machine learning , Deep learning , Natural language processing , Gen AI , Image processing , Document AI , OCR technology , Frame Works : TensorFlow , Pytorch , Hugging face , Spacy , OpenCV , Regex API : Fast API , Tornado Database : Postgres , Mongo OS RHEL , Ubuntu Jenkins Pipeline, Docker, Kubernetes, Ansible Automation platform, Git, GitHub, shell/python scripts and Linux Fundamentals. Nice To Have Understanding of cloud computing fundamentals, proficiency with Azure's core services like Azure Virtual Machines, through hands-on experience with the Azure portal and Azure CLI , Azure Kubernetes Service (AKS), Azure DevOps basic knowledge of networking and security best practices.

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a talented, energetic, and experienced individual with a passion for Linux administration and cloud operations. With a strong foundation in Azure fundamentals, you excel in maintaining high-performance cloud environments. Your ability to communicate effectively, make practical decisions, and deliver agile goals sets you apart. You bring a wealth of experience in customer support, systems administration, and network operations, making you an ideal candidate for our team. You thrive in a dynamic environment, adept at multitasking and problem-solving, and you are ready to take on the challenge of ensuring the smooth operation of Synopsys Cloud. Your hands-on experience with UNIX system administration, coupled with your proficiency in scripting languages like Shell and Python, makes you a critical asset to our operations support team. What You’ll Be Doing: Design, automate, and support Linux systems and services in a 24*7 production environment.Work both independently and collaboratively to evaluate, recommend, and implement technical solutions that meet business needs.Collaborate with other technical teams to solve problems and continually evolve the technology landscape.Troubleshoot issues to identify root causes and help unblock the customer.Prepare and maintain comprehensive documentation of systems, standards, configurations, and procedures.Support day-to-day operations, including installation, configuration, maintenance, and troubleshooting of the engineering secure computing environment. The Impact You Will Have: Ensuring the high performance and reliability of the Synopsys Cloud environment.Contributing to the seamless operation and security compliance of our cloud infrastructure.Enhancing the efficiency and effectiveness of our technical solutions through continuous evaluation and implementation.Collaborating with cross-functional teams to drive innovation and solve complex technical challenges.Providing critical support and troubleshooting to maintain uninterrupted services for our customers.Maintaining up-to-date documentation to ensure consistency and compliance across our systems. What You’ll Need: Extensive knowledge of Linux operating systems and security patching.Experience in installing, monitoring, and administering Linux systems (Ubuntu and RHEL primarily).One or more Linux System Administrator Certifications.Proficiency with monitoring and logging tools.Strong programming/scripting skills in Shell/Python. Who You Are: Proficient in basic networking fundamentals, including TCP/IP, DNS, subnetting, and routing.Knowledgeable in networking for virtual machines, particularly regarding security and performance.Experienced with remote desktop software solutions, such as VNC, Citrix Xen server, and VDI.Solid understanding of infrastructure services like Kickstart, NFS, DNS, and DHCP.Familiar with Azure resources like VM, Network, NSG, and Blob Storage.Able to communicate technical concepts clearly to both technical and nontechnical users.Proven ability to work collaboratively in a dynamic team environment to resolve complex problems.Enthusiastic and capable of learning on the job. The Team You’ll Be A Part Of: Our team is dedicated to building, operating, and maintaining a high-performance Synopsys Cloud environment. We focus on ensuring smooth operations, compliance with security policies, and driving continuous innovation. You will work alongside a group of highly skilled professionals who are passionate about technology and committed to excellence. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

We are seeking a Senior Cloud Support Engineer to join our dynamic Cloud Support Core Team. In this role, reporting to the Manager of Cloud Support, you will play a pivotal part in empowering our global customer base by providing the technical expertise needed to maximize their experience on our platform. You’ll be advocating for customer needs while supporting core components of our infrastructure, including Droplets, networking, and storage functionalities. We are looking for individuals passionate about problem-solving and customer enablement, with a deep understanding of Linux systems and extensive experience in open-source environments. What You Will Be Doing Prior experience with DigitalOcean or other cloud infrastructure is a plus. The ability to quickly learn and adapt to DigitalOcean’s evolving systems, platform, and products is essential.Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.Troubleshooting and diagnosing complex product issues, ensuring a focus on productivity, quality, SLA, CSAT, and resolution time KPIs.Providing exceptional technical support for DigitalOcean’s core Compute, Network, and Storage products, including Droplets, Load Balancers, VPC, DNS, Block Storage Volumes, and Spaces (Object Storage).Championing customer requirements and advocating for their needs within cross-functional teams.Collaborating with product and engineering teams to improve support processes and ensure support readiness for new product launches.Mentoring and training Associate Support Engineers, serving as a role model within the team.Onboarding and guiding new hires, equipping them with the skills and knowledge to confidently engage with customers.Contributing to process and policy improvements by identifying areas for optimization and efficiency.Experienced in Incident Management with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.Provide clear and concise updates through public posts to customers about incident status and resolution efforts.Assist engineering teams by gathering necessary information and offering technical support.Maintain accurate and current documentation for incident management processes, troubleshooting procedures, and knowledge base articles.Identify opportunities for process improvement and contribute to the development of best practices. What We’ll Expect From You Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.Cloud and Networking Expertise: Expert understanding of cloud infrastructure fundamentals, including APIs, scripting, databases, container technologies, and networking protocols (HTTP, DNS, SSL/TLS). Demonstrated ability in troubleshooting and managing complex cloud and networking environments.Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.Passion for Technology and Customer Support: A genuine enthusiasm for technology coupled with a commitment to delivering exceptional customer support.Alignment with Brand and Team Culture: A strong sense of identity with DigitalOcean’s brand and a collaborative approach to team dynamics.Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.Relevant Experience: Previous experience in Customer Success, Solutions Architecture, or similar roles in a tech environment.Technical Proficiency: Extensive knowledge of Linux systems (Debian, Ubuntu), networking, storage, and web technologies, including Django, Cpanel, WordPress, and node.js. Proficient in CRM tools such as Salesforce and Jira for effective issue management.Certifications: Relevant certifications like CompTIA Linux+, CompTIA Network+, CompTIA Cloud+, or equivalent are advantageous.Proactive Collaboration: Initiative in internal team collaboration and customer advocacy, with a focus on continuous improvement.Experience with Troubleshooting Tools: Hands-on experience with tools and methods for troubleshooting networks and storage issues, such as cURL, traceroute, dig, DNS, and CORs.Desire to Enhance Team Performance: Ability to motivate and support team members while balancing multiple priorities and setting clear expectations. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.This job is located in Hyderabad, India