2090 Uart Jobs - Page 44

About Us DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe. We are looking for passionate problem solvers who are interested to create new technology from scratch. “Hardware is Hard”, but we believe dedication and craving for learning new things will help solving some of the biggest problems. The Embedded Firmware developer will work on Embedded Linux, Android and various embedded operating systems to write drivers which will simplify the data acquisition problem across various machines categories. The roles also demand fair understanding in dealing with various micro-processor and controllers. This is a full-time, on-site role located in Bengaluru. Responsibilities Develop, design, and implement embedded applications, drivers for various machine types and protocols. Design and Build testing cases and process for firmware. Prepares appropriate documentation as required by internal product development processes. Conducts and participates in design, code and test reviews and inspections, as well as the feasibility, efficacy, and compliance to functional and regulatory standards. Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability, and schedule goals. Conduct and participate in reviews and inspections for all elements in the firmware lifecycle to ensure that our code quality and customer satisfaction goals are achieved. Qualifications B.Tech / MTech (Computer Science, Electronics and Electrical Stream) More than 1-3 years of experience in firmware development or related field Skills Adequate knowledge of reading schematics and data sheets for components, ability to understand the electrical schematics and work closely with Embedded team. Basic knowledge of software life cycle, algorithm, and data structure. Coding experience in C, C++ is a must where as Experience in Python and Rust is a good to have. Excellent knowledge of RTOS, Embedded Linux or Android OS, Network Stack Hands-on Experience in working with various GSM/GPRS/4G, Wi-Fi, Ethernet mode of connections. Conceptual clarity on TCP, MQTT, HTTP protocols Hands-on Experience & Knowledge in interfaces Like UART, SPI, I2C, CAN, MODBUS, TCP/IP, USB, Bluetooth Experience in modules like Wi-Fi, BLE, Lora WAN, ZIGBEE, RF etc. Extensive experience in micro-controller/microprocessor (like ESP32, ARM Cortex M, STM Chip, Atmega chip sets etc.) Familiarity with software configuration management tools, debugging and peer review tools(GIT, SVN) History of driving project execution and timely delivery while ensuring a quality focus. Know how in writing / interfacing with device drivers. Knowledge in Agile development processes and philosophies. Strong documentation and communication skills to effectively collaborate with other members in the team. Knowledge & know-how to use generative AI tools in day-to-day activities to streamline tasks. Skills: arm cortex,embedded systems,modbus,svn,rust,mqtt,android os,embedded c,http,wi-fi,tcp,esp32,microcontroller,microprocessor,usb,python,tcp/ip,uart,rtos,stm chip,firmware testing,ethernet,bluetooth,microcontrollers,4g,i2c,spi,lora wan,embedded linux,device drivers,zigbee,agile development,gprs,c++,git,wi-fi modules,gsm,rf,arm cortex m,can,c,ble,atmega chip sets,firmware,embedded

Position Overview We are seeking a motivated Junior Embedded Engineer to join our hardware development team. This role offers hands-on experience across the full product development lifecycle, from ideation through manufacturing support. The ideal candidate will have foundational knowledge in embedded systems and electronics, with eagerness to learn and grow in a fast-paced environment. Key ResponsibilitiesHardware Design & Development Design and develop prototype PCBs using open-source CAD tools (KiCad, or similar) Create schematic designs for embedded systems and electronic circuits Perform circuit analysis, component selection, and design verification Build and test prototype circuits on breadboards and development boards Conduct basic signal integrity and power integrity analysis Embedded Programming Develop firmware for microcontrollers (ARM Cortex, PIC, AVR, ESP32, etc.) Program in C/C++ for embedded applications Implement communication protocols (UART, SPI, I2C, CAN, USB) Debug embedded software using debugger and test instruments Write and maintain technical documentation for firmware Testing & Validation Perform functional testing of hardware prototypes Execute design verification tests and document results Identify and troubleshoot hardware and firmware issues Manufacturing & Production Support Assist with assembly line setup and process optimization Support production troubleshooting and yield improvement initiatives Coordinate with contract manufacturers and assembly vendors Vendor & Supply Chain Coordination Communicate technical requirements to component vendors Support procurement with technical specifications and alternates Coordinate sample requests and component qualifications Assist with cost reduction and supply chain optimization projects Additional Responsibilities Participate in design reviews and provide technical input Maintain organized documentation of designs, test results, and processes Support field application engineering and customer technical issues Required Qualifications Previous internship or project experience in embedded systems Proficiency in C/C++ programming for microcontrollers Familiarity with PCB design tools and electronic design automation (EDA) software Understanding of analog and digital circuit design principles Experience with common lab equipment and measurement tools Strong problem-solving and analytical thinking skills Excellent written and verbal communication abilities Familiarity with Git version control Skills Development Opportunities Advanced PCB design techniques and high-speed design Embedded system architecture and optimization Project management and technical leadership Regulatory compliance and certification processes Advanced debugging and validation methodologies Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Location: Indore, Madhya Pradesh (Required) Work Location: In person

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: Embedded Controller Firmware Key Skills: Firmware,IOT,Microcontroller,FreeRTOS Job Locations: Noida Experience: 6 – 12 Years Budget: 13 – 16LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + Including Client round Job Description: Position Requirements The right person for this position should have 6-9 years of experience in IoT embedded systems. Knowledge: 1. Exposure to Microcontroller Architecture Family e.g. ARM Cortex, Microchip, Xtensa ESP32, TI CC32XX 2. Knowledge of any RTOS, FreeRTOS, uC OS, EmbOSs, VxWorks, QNX 3. Knowledge of Microcontroller peripherals and drivers e.g. ADC, DAC, I2C, SPI, UART, CAN, RS485, DMA, Ethernet, SD/eMMC, SDIO 4. Knowledge of networking concepts like OSI layers, embedded TCP/IP stacks and common IP protocols 5. Knowledge of RF protocols WIFI, Zigbee, Bluetooth/BLE, IoT Cellular 6. Knowledge of IoT communication protocols MQTT, COAP 7. Knowledge of Build toolchains and framework such as IAR, GCC, Keil, Mplab 8. DFMA and DFMEA, Design release process 9. Coding standards, guidelines and compliance tools 10. Version control and repositories using git tools 11. Software quality assurance and automated testing tools Experience / Skills: 1. Embedded software design cycle 2. Documenting Software Design (flow charts, state diagram, logic design, analysis, implementation, debugging and testing etc) 3. Good hands-on programming in Embedded C, C++. 4. Experience with AWS/Google cloud for device connectivity. Exposure to IoT cloud services. e.g. AWS IoT 5. Software and Hardware integration testing and troubleshooting 6. Protocol debugging using protocol analyzer 7. Understanding of Schematic/ Hardware design around microcontrollers like ST, TI, Atmel, Microchip, ARM core Qualifications and Experience: M.Tech/B.Tech in Computer Science / Electronics Engineering. Should have worked on IoT based embedded device projects. Other Requirements: 1. Team player 2. Good communication and presentation skills 3. Ability to multitask 4. Design Thinking 5. Have passion for Design & Technology 6. Should have a “can do” attitude 7. Excellent interpersonal skills Interested Candidates please share your CV to jyothi.a@people-prime.com

Roles & Responsibilities Test Strategy and Planning o Define and document the overall test strategy for system testing, product testing, and component testing of the hardware-firmware integrated product. o Develop detailed test plans and schedules, ensuring alignment with product requirements and delivery timelines. Requirement Analysis and Test Design o Collaborate closely with product architect, developers, and stakeholders to understand system requirements. o Translate requirements into well-defined test cases, scenarios, and acceptance criteria for all testing levels. Validation and Quality Assurance o Develop or utilize testing frameworks for embedded systems, ensuring reusability and efficiency. o Independently validate product functionality, interoperability, and performance against requirements. o Apply industry standard testing methodologies, tools, and practices to enhance efficiency and product quality. Cross-Functional Collaboration o Work closely with a lean, self-organized team to ensure seamless integration of testing into the development process. Documentation and Artifact Creation o Produce and maintain detailed documentation, including: Test plans, Traceability matrices, Test reports. o Ensure all documentation adheres to industry standards and supports compliance Defect Management and Reporting o Track and manage defects using appropriate tools, ensuring timely identification, prioritization, and resolution. Define test metrics to improve tracking and quality e.g: Coverage matrix Education o Bachelors or Masters degree in Electronics, Computer Science, Embedded Systems, or related fields. Skills Technical o Strong expertise in embedded systems testing, including hardware-software system validation. o Proven experience in successfully qualifying multiple embedded systems or solution-based products through the complete product lifecycle o Proficiency in testing tools and frameworks for embedded systems o Experience with automation tools and scripting languages (e.g., Python, Perl). o Hands-on knowledge of hardware interfaces (e.g., UART, SPI, I2C) and debugging tools o Proven track record of independently managing the testing lifecycle and ensuring high-quality deliverables. o Experience of leading a qualification team of 3-4 members Skills - Nice to Have o Understanding of security protocols, cryptographic modules, and embedded security devices. o Experience in qualifying products that adhere to international standards and specifications

Desired Profile : Expertise in firmware development on ARM and RISCV microprocessors Expertise with low level development in C and assembly. Expertise in hardware board bring up and debugging using JTAG / standard debugging methods) Expertise with one or more peripherals/controllers like UART, I2C, SPI, QSPI etc Expertise in defining, designing and developing manual / Automation test cases for firmware functional level testing and system level testing Knowledge of RTOS, Cryptography concepts (symmetric and asymmetric cryptography, Root of Trust etc), Platform Security and Content Protection concepts Expertise in perl or python scripting languages for test automation development Job Description : Design, develop, execute, debug and automate tests to validate security Firmware Validate security firmware encompassing a wide range of security features at functional and system level Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon testing. Work closely with security lead and other stakeholders to understand requirements and provide feedback. Triage, analyze, debug, fix and drive issues/tasks to closure

We are seeking a passionate and skilled Embedded Systems Engineer to join our growing R&D and product development team. You will play a key role in the design, development, and testing of embedded software and firmware across various platforms including STM32, Embedded Linux, and Bluetooth Low Energy (BLE) systems. Key Responsibilities Design and develop firmware for STM32 micro controllers using STM32CubeMX, STM32CubeIDE, and HAL/LL drivers. Work with Embedded Linux systems for device bring-up, kernel configuration, and driver development. Develop and debug BLE-based applications using the nRF52 series (Nordic SDK / Zephyr). Maintain and enhance legacy systems built on Kiel µVision for 8051-based micro controllers. Integrate and work with various embedded communication protocols such as UART, SPI, I2C, CAN, and USB. Requirements Key Responsibilities Design and develop firmware for STM32 micro controllers using STM32CubeMX, STM32CubeIDE, and HAL/LL drivers. Work with Embedded Linux systems for device bring-up, kernel configuration, and driver development. Develop and debug BLE-based applications using the nRF52 series (Nordic SDK / Zephyr). Maintain and enhance legacy systems built on Kiel µVision for 8051-based micro controllers. Integrate and work with various embedded communication protocols such as UART, SPI, I2C, CAN, and USB. Participate in hardware-software integration, board bring-up, and troubleshooting at the system level. Write efficient, reusable, and well-documented code and participate in code reviews and debugging sessions. Collaborate closely with hardware, QA, and application teams throughout the product life cycle. Required Skills & Experience Strong hands-on experience with STM32 development tools (STM32CubeMX, STM32CubeIDE, or Kiel). Practical experience with Embedded Linux, including build systems (e.g., Yocto, Buildroot), shell scripting, and device drivers. Experience in BLE development using nRF52 (Nordic SDK or Zephyr RTOS). Proficiency in Kiel IDE and working knowledge of 8051 architecture. Solid understanding of embedded C/C++ programming. Familiarity with basic embedded protocols: UART, SPI, I2C, GPIO, ADC, PWM, etc. Debugging tools and techniques: JTAG/SWD, logic analyzers, oscilloscopes. Preferred Qualifications Exposure to RTOS (e.g., FreeRTOS, Zephyr). Knowledge of low-power design, power optimization, and battery-operated devices. Experience with version control systems like Git. Familiarity with scripting languages (e.g., Python or Bash) is a plus Benefits Competitive Salary

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Responsibilities: Design, develop, unit test and documentation of the device driver for ARM SoC. Bring up the driver and unit test the driver features in the new ARM SOC. Optimize the driver for maximum performance. Bug analysis/fixing of the issues during product verification stage and customer reported issues. Skills/Experience: At least 2 to 8 years of relevant experience in developing driver development with a record of strong individual technical achievement Strong programming skills in C and Linux experience . Device driver or board support package (BSP) knowledge or development experience. Must have hands on experience in developing the device drivers and bootloaders. Knowledge for ARM/DSP Processor Architecture, JTAG , Emulators. Experience in development of RDK-B , Yocto build framework, QSDK framework and/or PRPL OS development and/or experience in Opensync is added advantage. Must have hands on experience in solving complex system issues with good problem-solving and debugging skills using Hardware debuggers. Excellent communication skills. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Education: BE/BTech/MTech in Computer Science or in Electronics preferred with proven success in a challenging academic program. To all Staffing and Recruiting Agencies :

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Salesforce Release Management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience5-8 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps-Terraform. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Site Reliability Engineering (SRE). Experience3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience5-8 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: JIRA. Experience5-8 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Site Reliability Engineering (SRE). Experience5-8 Years.