About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients throughout the product lifecycle. Roles & Responsibilities: 6-8 years of experience in embedded software development using C++. Strong C++ (99,11,14 and 17) standards. Work Experience of Application SW, drivers, BSP, OS, middle ware software unit tests, tests the software to verify functionality using various testing tools. Professional & Technical Skills: Experienced in Linux/QNX or any other Real Time Operating System Experience of AUTOSAR and Vector tool chain Ex:GENy, Candela Studio, Configurator Pro. Experience of CAN (e.g. J1939) protocol, Canalyzer and CANOE. Experience in ECU Diagnostics using ISO14229 – UDS on CAN protocol. Additional Information: The candidate should have a minimum of 7.5 years of experience in Automotive ECU Software This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities: Create system requirements, modeling system architecture based on customer needs, contributing to platform architecture for project reusability, and collaborating with various teams like Algorithm and Hardware.-Develop comprehensive system architectures for automotive platforms, considering factors such as performance, reliability, scalability, and cost-effectiveness. Define interfaces and interactions between system components to ensure seamless integration.-Anticipate E/E software architecture trends in the automotive market to derive and extend the software architecture roadmap.-Ensure compliance with industry standards and regulations governing automotive systems, such as ISO 26262, AUTOSAR, and MISRA. Professional & Technical Skills: Knowledge of system design and software engineering principles in Automotive domain.-Familiarity with modeling tools like Enterprise Architect (SysML) and experience with requirements management tools such as Polarion.-Proficiency in communication protocols like SPI, I2C, CAN, LIN, MOST, and Automotive Video interfaces is beneficial. -Familiarity with agile development methodologies and tools (e.g., JIRA, Confluence) is a plus.-Certification in relevant automotive standards (e.g., ISO 26262 Functional Safety, ASPICE) is desirable. Additional Information: The candidate should have a minimum of 7.5 years of experience in Automotive ECU Software This position is based at our Hyderabad office A 15 years full-time education is required Qualification 15 years full time education

Job Summary: We are looking for a skilled A ndroid Developer to join our team. The ideal candidate will be responsible for developing and maintaining new ROM for Android TV OS and flashing it onto an Android TV and collaborating with cross-functional teams. If you are passionate about software development, system and hardware engineering, we’d love to hear from you! Key Skills: 1. Android System Development Android Open Source Project (AOSP) : Understanding how to work with AOSP, as Android TV OS is based on it. Linux Kernel Development : Modifying and compiling the Linux kernel for Android TV. Device Tree Configuration : Creating and configuring device trees to support different hardware components. Build System (Soong, Make, Bazel) : Familiarity with the Android build system. 2. Programming Languages C/C++ : For kernel modifications and system-level programming. Java/Kotlin : For Android framework and application-level modifications. Shell Scripting (Bash) : Automating tasks and flashing processes. 3. Development and Debugging Tools Android SDK & NDK : Essential tools for building and testing Android apps and native components. ADB (Android Debug Bridge) & Fastboot : For debugging, flashing, and unlocking bootloaders. Logcat & GDB : Debugging tools for tracking system errors and crashes. Serial Debugging (UART) : Used for debugging bootloader and kernel issues. 4. Hardware and Flashing Knowledge Bootloader Unlocking : Necessary to flash a custom ROM onto the device. Custom Recovery (TWRP) : Used for installing custom ROMs and backups. Flashing Tools : Depending on the chipset: SP Flash Tool (for MediaTek) Odin (for Samsung devices) QFIL (for Qualcomm-based devices) Partition Management : Understanding system, vendor, boot, and recovery partitions. 5. UI and UX for Android TV Leanback Library : Required for Android TV UI design. System UI Customization : Modifying the Android TV launcher and UI components. Remote Control & Input Handling : Ensuring smooth navigation with TV remotes. 6. DRM and Media Playback Good knowledge of DRM is a plus Widevine DRM : Handling encrypted content from Netflix, Amazon Prime, etc. ExoPlayer/VLC : Media playback optimizations. 7. Security Considerations SELinux Policies : Configuring security rules for the new ROM. Signing Keys : Required to sign system images for OTA updates and app compatibility. Rollback Protection : Preventing unauthorized downgrades. 8. Cloud & OTA Updates Google OTA System : Implementing over-the-air updates for the custom ROM. OTA Update Signing : Ensuring secure updates with signed images. Benefits: Competitive salary. Flexible working hours & remote work opportunities. Career growth opportunities and learning budget. Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Flexible schedule Work from home Schedule: Day shift Ability to commute/relocate: Chandigarh District, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Android OS Development: 1 year (Preferred) Work Location: In person

Department: Product Development Location: Solan, Himachal Pradesh Number of vacancies: 1 Job Description Hands on experience in C Programming. Proficient in embedded systems software/firmware development. Excellent understanding and hands on experience with protocols like SPI, UART, I2C, USB etc. Worked on low level device drivers’ development. Good understanding of assembly language. Working experience on RISC architectures, ARM devices. Working experience on RTOS. Able to understand and study hardware schematics for device development and datasheets. Experienced in working on hardware simulators, CROs etc