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- 3 years

1 - 1 Lacs

Chandigarh

Remote

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We require a candidate who can maintain and update data. A candidate should have good typing speed and basic computer knowledge and perform data entry task and manage front desk operations.

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1 - 4 years

2 - 4 Lacs

Hyderabad

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About IntouchCX IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 3 to 4 chats simultaneously with efficiency and accuracy Eligibility criteria Must have at least 6 months of experience in International chat support Typing speed should be more than 35 WPM with 80+ accuracy Should join immediately No pursuing candidates or serving notice period candidates No leaves for the next 6 months Should be flexible to work as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided within 25 km PF & ESI Incentives Work Location - LIB, Kokapet. Mode of Interview - Face to Face Walk-in Details - 8th May - 9th May 2025 Walk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall. ( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA ) Interested candidates can walk into the above location and mention Balakrishna on top of their resume

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2 - 5 years

4 - 7 Lacs

Chennai, Pune, Delhi

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Graduate/ Diploma in any discipline well versed with computer application on various software with 2 years experience in infrastructure projects knowledge of shorthand & typing should possess minimum typing speed of 30 wpm

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2 - 6 years

4 - 8 Lacs

Chennai, Pune, Delhi

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Working knowledge of all applications of MS office and very good knowledge of MSWord, MS Excel, and MS Power Point and a working knowledge of internet and other software etc. Typing speed should be at least 30 WPM (words Per Minute) for carrying out data entry and other miscellaneous activities like attending all allied office assistance viz. Filing, binding, Shifting / carrying documents and heavy files to other offices. Cleaning and dusting of office gadgets, equipment etc, and other work as directed

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2 - 3 years

0 - 0 Lacs

Thiruvananthapuram

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Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization' s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension - Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level - 2 to 5 years Additional Comments: We are seeking a dedicated and detail-oriented Accounts and Finance Assistant to join our team. The ideal candidate should have a solid foundation in accounts and finance, preferably with a commerce background. Key Responsibilities: - Assist in the preparation and maintenance of financial records. - Support the finance team in daily accounting tasks. - Manage accounts payable and receivable. - Reconcile bank statements and financial transactions. - Assist in the preparation of financial reports and statements. - Ensure compliance with financial regulations and standards. - Utilize Microsoft Outlook and Microsoft 365 for communication and documentation. Qualifications: - Graduation/Post Graduation in Commerce or related field. - Basic knowledge of accounts and finance. - Proficiency in Microsoft Outlook and Microsoft 365. - Strong analytical and problem-solving skills. - Excellent attention to detail and organizational skills. - Ability to work independently and as part of a team. Required Skills Accounting,Operations,Read and Write

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- 3 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Hiring for Back Office Process Looking for Immediate joiners Location - Vikhroli Qualification - Graduate - (BE/BTech/MTech/MCA Not eligible) Salary - 16k - 18k in hand Salary Criteria - Graduate freshers, Experience not required 5 days Working Saturday & Sunday Fixed Week Off Shit Timing - UK Shift Any 9 hrs. Working between 11am-4am Ability to work effectively in a team environment. Pleasant, professional, and courteous personality. Understand the issue, provide clarification to the customers. Strong multi-tasking skills Person of Contact - Vaishnavi - 7304687873 - Vaishnavi.gangurde@capita.com

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- 1 years

0 - 1 Lacs

Pune

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Responsibilities: * Enter data accurately into computer systems using typing skills with high speed * Maintain confidentiality of sensitive information * Collaborate with team members on project deliverables Over time allowance

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1 - 3 years

0 - 1 Lacs

Dehradun, Ranchi

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Computer Operator having good knowldege of MS Office Suites like MS Office , Powerpoint, Excel, Teams ,Outlooks Etc. Typing speed of 50+ and good understanding of written english language Perks and benefits Health Insurance 20 Annual paid leaves Free Lunch

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- 1 years

1 - 2 Lacs

Jhajjar

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Accurately input and update data into computer systems or databases. Mostly input of sale and purchase data.

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1 - 3 years

1 - 3 Lacs

Hyderabad

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This role is ideal for those with exceptional typing skills (mandatory) and experience in medical coding (preferred). Responsibilities Submit job applications on behalf of candidates Work from home Performance bonus

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- 2 years

2 - 4 Lacs

Noida

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Eligibility Minimum 6 months experience in Sales or Upselling . Role & responsibilities Assisting customers with product and service related queries. Providing accurate resolution on time. Provide customers with a positive and personalized experience, promoting customer loyalty and retention. Excellent communication skills required with empathetic attitude for the customers. Preferred candidate profile Any Graduate fresher can apply. Excellent English communication skills required. Should be comfortable working in Night shifts and rotational week offs. Perks and benefits Both Side cabs Lucrative Incentives 5 days working For more details contact Sanjukta - 9811174183

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- 2 years

2 - 3 Lacs

Gurugram

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Role & responsibilities Assist international clients regarding product and service related queries. Ensure client is met with timely resolution. Provide customers with a positive and personalized experience, promoting customer loyalty and retention. Preferred candidate profile Candidate must have Excellent English communications skill. Grad/Undergrad both eligible. Candidates with graduation in English is preferred. Should be comfortable with Night Shifts (US Shifts rotational) Perks and benefits 5 days working Incentives For more details contact Shreya - 7669341909

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1 - 6 years

1 - 3 Lacs

Sonipat

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The Data Entry Operator will be responsible for inputting, assisting with general administrative tasks.He will ensure data integrity and follow data protection procedures, while efficiently managing multiple data entry projects and meeting deadlines.

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2 - 4 years

3 - 4 Lacs

Pune

Work from Office

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Roles and Responsibilities: - Process employees claims in Happay or Concur. - Communicate with employees via emails and calls. - Prepare and send the daily reports. - Graduated from a non-finance background, such as BA English literature or a similar degree. - Excellent English communication skills, good typing skills. - 2-3 years of experience in Travel desk and employee claim processing. - Based in Pune, the employee will work from the Akurdi office and visit the client office as needed.

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- 5 years

5 - 14 Lacs

Chennai

Remote

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To handle customer queries & complaints using CHAT form. To ensure customer satisfaction. Proactive information’s & solutions providing to customer. Escalate the customer grievances to the floor supervisor. Required Candidate profile Male/Female Both can Apply. Minimum 12th pass is Mandatory Good verbal & Written English Communication skill Rotational Shifts including night shift Perks and benefits Flexible Hours. Bonus. Remote Work Opportunities.

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- 1 years

2 - 2 Lacs

Hyderabad

Work from Office

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Required Skills Any Graduation/PG Good Comms Typing 25 wpm Flexible Preferable Male 5 Day US process Immediate Joiners Salary: 18,500 to 20,700 pm with variables HR-Ashwini M: 7331149672 | 7893833387

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- 3 years

1 - 2 Lacs

Visakhapatnam

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We are seeking a detail-oriented and efficient Data Entry Operator to join our team . The ideal candidate will be responsible for entering, updating, and maintaining accurate data into our computer systems and databases.

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- 1 years

1 - 1 Lacs

Chennai

Work from Office

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Role & responsibilities Selected trainees Will be trained on Claim adjudication process They will evaluate and processes claims in accordance with company policies and procedures per CMS guidelines/SOP Reviews and analyzes data for in-process claims in order to identify and resolve errors prior to final adjudication Exercises good judgment and remains knowledgeable in related company policies and procedures Achieves teamwork, production and quality standards in order to assure timely, efficient and accurate claims processing Gain knowledge of Commercial, Medicaid, Medicare & TPA claims processing guidelines Knowledge of medical coding/billing including ICD-10, CPT, CMS-1500, UB-04 etc. Knowledge of different providers payment methodologies (i.e., capitation, fee for service based on RBRVS, Medicaid and other negotiated flat rates, RVS pricing, Per Diem, DRG pricing, etc.) preferred Pay or deny per the guidelines/SOP Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols Flexibility with shift according to client need is mandatory He/She will report to Team Lead Fresher with good analytical and communication can attempt for Trainee Preferred candidate profile Fresher who can work in NIGHT SHIFTS ( US Shift timings ) Company transport not available Perks and benefits ESI and PF benefits

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0 - 1 years

1 - 2 Lacs

Kolkata

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Designation- Customer Support Associate (CSA). Job Profile- Have to resolute customers query via Chat- Call if required Mandatory Criteria- Min HS Pass (Graduation will be preferable) Experienced candidates can only apply Excellent verbal & Written communication skill in English Customer orientation Ready to work in 24/7 Shifts (Including Night Shifts) No planned leave for upcoming 3 months after joining 9 hour of the day, 8 hrs. work and 1-hour break Should have a typing speed of 30WPM with 90% accuracy with a Time limit of 5 minutes Max Age 40 Interview Structure- HR round - General check. - OPS round General Check Client Round Video Call Payouts Salary From Day one. 100% fixed salary Pick up & drop for odd shifts Documents Required Education Mark sheets Aadhar Card Pan Card Offer Letter, Exp Letter & last 3 months' pay slips (for exp people only) Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali) Candidates need to carry CV & Aadhar card (Government id card) Role & responsibilities

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0 - 1 years

1 - 2 Lacs

Kolkata

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Designation- Customer Support Associate (CSA). Job Profile- Have to resolute customers query via Chat- Call if required Mandatory Criteria- Min HS Pass (Graduation will be preferable) Experienced candidates can only apply Excellent verbal & Written communication skill in English Customer orientation Ready to work in 24/7 Shifts (Including Night Shifts) No planned leave for upcoming 3 months after joining 9 hour of the day, 8 hrs. work and 1-hour break Should have a typing speed of 30WPM with 90% accuracy with a Time limit of 5 minutes Max Age 40 Interview Structure- HR round - General check. - OPS round General Check Client Round Video Call Payouts Salary From Day one. 100% fixed salary Pick up & drop for odd shifts Documents Required – Education Mark sheets Aadhar Card Pan Card Offer Letter, Exp Letter & last 3 months' pay slips (for exp people only) Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali) Candidates need to carry CV & Aadhar card (Government id card) Role & responsibilities Contact person_ Shalini Contact no. _ 7003193945

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0 - 2 years

1 - 3 Lacs

Pune, Pimpri-Chinchwad

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Process :- BFL Process Handling Inbound / Outbound calls. Minimum HSC Pass. Basic English Communication skill required. Salary Upto 17K Immediate joining To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav:- 7796427055

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